Odoo Reviews

Pros

Service, easy to START a project, in a few minutes, with a few questions, you create a website that SEEMS to fit your needs.

Response time of the web interface is really great, that convinced me to use it.

The feeling is good at first sight .. but ...

Cons

Then when you start to dig into the details, it's really hard to setup it.
Absolutely not user friendly. Some Workflox / UX designs are juste ... horrible.
Setup is spread everywhere in different Apps.
You quickly need to dig really deep to understand the product.

Only "developer" oriented (I'm a developer)

Online documentation is a mess. Seems to be great but is always partally translated (in FR), resulting in "Frenchglish" documentation.

Alternatives Considered

WooCommerce and Shopify

Reasons for Choosing Odoo

Wordpress was too slow. But it was easier to setup.

Switched From

WordPress & WooCommerce Affiliate Program

Reasons for Switching to Odoo

I expected the free tier to be enough for my use case. So Odoo was cheaper in this case.

Pros

You get a lot of functionality for the price.

Cons

While the support is sometimes lackluster, I was prompted to write this review because of great support I received.

Alternatives Considered

NetSuite and Salesforce Sales Cloud

Reasons for Choosing Odoo

Dropped their eCommerce offering. We paid nearly $30k to only have it operational 18 months. They had no replacement at the time. It would have killed our business if we had not found Odoo.

Switched From

xTuple

Reasons for Switching to Odoo

The other products were all out of our price range.

Pros

Modularity and availability of applications covering a wide range of business functions.

Cons

- Difficult to achieve anything that is slightly out of "Odoos way of doing things"
- Workflows, as envisioned by the product develepors, are poorly documented. Videos cover how to use the product but not the underlying philosophy/workflow.
- Support is hit and miss, sometimes good, sometimes useless.
- for a small start up, success packages are very expensive. Some "simple" changes can't be done without hiring a developer.

Alternatives Considered

Vtiger CRM, Nextcloud, NetSuite, SugarCRM and HubSpot CRM

Reasons for Choosing Odoo

Zoho: difficult and can become expensive fast, disjointed applications, Salesforce: good but very expensive

Switched From

Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to Odoo

seemed to be easy to implement and best value for money

Pros

My entire business runs on Odoo. I don't have to try to sync data between multiple apps.

Cons

The appearance is very utilitarian, it could be made to be more appealing.

I hate that I am forced to doing a purchase order, then receive and order and then a vendor bill and then a vendor payment. You should be able to simplify all of that from just 1 vendor payment screen.

Alternatives Considered

Yardbook, FreshBooks, NetSuite, Jobber and Dynamics 365 Business Central

Reasons for Choosing Odoo

Lower Cost, a lot more features, ability to customize.

Switched From

QuickBooks Desktop

Reasons for Switching to Odoo

Lower Cost, a lot more features, ability to customize.

Pros

I like the fact that the one-app free plan is free and free for life. I have figured out though I have to be careful NOT to (unconsciously) trigger another app to change my free for life plan to a paid subscription.

Cons

What I didn't like is the lack of clarity of the free one-app plan. Some of the building blocks you can drag into a website come with an "install" pop up, but it should come up with a pop up that explains CLEARLY : "installing this feature will change your free app to a paid subscription. I only clicked to install the website app and "live-chat" and "e-commerce" popped up on my websites page. It seems there were features in those 2 apps that triggered the paid subscription plan. Yes... I didn't go through all the instruction video's, but I think Odoo could be more clear about which apps belong together to stay on the one-app free plan. On the apps page Website app is listed with 5 sub apps. I assumed all of them automatically belong together in the free one-app plan, but I seemed to be wrong. Odoo need to be more clear about this. My problem is now solved (with very good client service), but it could have been avoided if Odoo was clearer on how and when the paid subscription gets triggered,... what belongs together so it won't trigger.

Pros

All the features and modules as well Odoo is number one for us.

Cons

Non I love it all, on other hand the flexibility of Odoo makes it impressive

Pros

Our company likes Odoo because it offers app-based modules that are easy to use. The entire software is capable of streamlining our processes and provides real-time data to all facets of our corporation. We also really like our implementation expert, [sensitive content hidden]. He makes Odoo great!

Cons

The learning curve for implementing an any ERP can be extensive; Odoo isn't necessarily more difficult to implement and may, in fact, be easier to implement than other ERPs. If I had to choose a negative about Odoo - it would be that if you build a sandbox database and choose to go live with that same database, many of the items, transactions, records, logs, etc. cannot be deleted/cleared from the sandbox database.

Alternatives Considered

Acumatica Cloud ERP

Reasons for Switching to Odoo

Our parent company choose Odoo for us, likely b/c of lower price point.

Pros

Good integration of apps, easy and clean UI, very good data management and, more over, the open source philosophy

Cons

The membership app is still too lacking in functionality and possibilities, which would be very useful for extending the use of Odoo as a service in the Non-Profit sector

Alternatives Considered

Google Workspace

Reasons for Choosing Odoo

Graphically challenging interface for a good user experience.

Switched From

Bitrix24

Reasons for Switching to Odoo

Workspace is great for managing email, calendars, drives, and analytics, but it doesn’t integrate well with other productivity services.

Pros

Odoo is very configurable and usable. It has helped us get better organized.

Cons

There is so much to learn. It is easy to overlook features.

Pros

For SME business, Odoo offers very good value, excellent functionality across a multitude of useful apps and the support is professional and unparalleled. They always resolve any issue quickly.

Cons

I like most things but not being to permanently change the weird auto text on customer payment follow ups is difficult to understand ( but has nothing to do with support of course).

Pros

Not much to like. We hoped for an all-in-one product to save duplicate data entry. What we got was a ton of non-integrated features, complicated workarounds, and compromises, plus expensive uncaring, unresponsive PAID consultants.

Cons

No field service scheduling. Accounting system is overly complex and not suitable for smaller companies that need simple accounting. Calendar started double-booking, Requirement expensive consulting to implement. Tons of work-arounds. Unresponsive, uncaring consultants, expensive consulting fees.

Alternatives Considered

Zoho Desk

Reasons for Choosing Odoo

Zoho mobile app didn't meet our needs for field service

Switched From

Zoho Books

Reasons for Switching to Odoo

Recommended by a trusted colleague. Seemed to have all the features integrated.

Pros

Odoo is software with huge possibilities whether your business is large or small. It captures all the data that you require for your business and integrates many aspects of the business workflow.

Cons

It sometimes feels as though one is driving a ferrari with a learner's licence. Keep your expectations under control and be prepared to put a lot of time into learning how to get the best out of the software.

Alternatives Considered

Sage Accounting, Sage 50cloud Accounting and Dynamics 365 Business Central

Reasons for Choosing Odoo

We required more functionality than any individual product could provide

Switched From

MailerLite, IRIS KashFlow and Microsoft Excel

Reasons for Switching to Odoo

Odoo provided wider functionality at a better price point than the others

Pros

The flexibility of the system allows us to tailor it to the needs of each of our businesses. And the support is AMAZING!

Cons

It is a BIG system. Trying to get started with a full implementation at once can be a bit overwhelming. It can be a bit intimidating to get started with it on your own.

Alternatives Considered

NetSuite and ERPNext

Reasons for Choosing Odoo

Raising costs of other software, specifically QuickBooks, as well as data security/privacy. Also, the integrated functionality.

Switched From

Hotjar, Constant Contact, Invoice Ninja, QuickBooks Online, Mailchimp and Joomla

Reasons for Switching to Odoo

Better support and customizations.

Pros

We liked the variety of apps Odoo had available for different business uses. We also liked that Odoo could keep our inventory in sync with all of our selling platforms, such as Amazon, eBay and WooCommerce. We also liked the cost, much less expensive than Netsuite. Please see our overall comments below for the after sales call and contract signing.

Cons

Lack of customization of reports without paying Odoo a lot of money to make the changes. Very few report overall. Hard to pull your data from the system due to different application working together.

Alternatives Considered

Fishbowl

Reasons for Choosing Odoo

The main reason was the cost of Netsuite. Odoo is considerable less expensive.

Switched From

NetSuite

Reasons for Switching to Odoo

It seemed that Odoo had all of the options we were looking for and they would be the best solution.

Pros

Technician [sensitive content hidden] informed me the correct actions to take and help docs links to help understand inner workings and resolve my issues in first try

Cons

Initial response to begin resolution. It was after i had asked for feedback after 24 hrs of ticket submission

Alternatives Considered

WordPress and HostGator

Reasons for Choosing Odoo

Former website must be designed in WordPress and i am not a website developer. With Odoo's Website app, i was able to design, create and publish my website and i am happy and impressed with how good it looks. Haven't gone live yet, as i need to tweak and perfect layout, functionality and content. Plan to launch within a week, can't wait!!!

Switched From

HostGator

Reasons for Switching to Odoo

Incredible ease of use and possibilities, also with other apps. So much, it is a little intimidating, but i will continue to explore and integrate/use more apps, as i go along, even replacing other paid apps

Pros

- Easy to edit and customise to our specific needs.
- Very easy and capable import and export module.
- A very connected UX between the different apps and modules

Cons

- Set-up isn't for the faint-hearted if you haven't got their set-up/service packs!

Alternatives Considered

HubSpot CRM

Reasons for Choosing Odoo

Act wasn't cloud-based and didn't have the features of new CRMs on the market.

Switched From

Act!

Reasons for Switching to Odoo

Adaptability of the software

Pros

the system Performance and fixed asset management

Cons

bank reconciliation and each module report format

Pros

Its Enterprise Resource Planning [ERP] Software that offers a suite of business applications for all businesses which includes the following:
1. Comprehensive All-in-One Business Platform.
2. Modular and Customizable.
3. User-Friendly Interface.
4. Automates Processes and Workflows
5. Real-Time Dashboards and Reports.
6. Works Online and Offline.
7. Integrated Communication.
8. Accessible from Any Device.
9. Scalable Cloud Hosting.
10. Active Community Support.

Cons

I witnessed that on the Dark Mode, there are some text in a certain field that doesn't appear perfectly (In some cases totally disappear), so I was suggesting that text should always change to readable while on Dark Mode.

Pros

The model and release/features approach, including the success pack. [sensitive content hidden] is doing a great job.

Cons

The upgrade model, missing bug fixes overiew in the different releases. Sometimes stability [major releases could be (regression) tested in more depth.

Alternatives Considered

SAP Service Cloud

Reasons for Switching to Odoo

Open-source, 'all in one' / app approach of Odoo -> Odoo gave a perfect approach to start with and adjust the processes/flows with growing of the company

Pros

The user friendly aspect of the software. For a company that has been around for 50 years, ODOO is a nice upgrade without the stress of teaching an older population a new way to be.

Cons

That the repetitive of the windows makes you doubt if you are in the right place. However each step is so easy and user friendly, it is hard to screw up.

Alternatives Considered

NetSuite

Reasons for Choosing Odoo

The Quickbooks wasnt set up correctly. There was no visibility into the inventory management.

Switched From

QuickBooks Desktop

Reasons for Switching to Odoo

The price was by far the motivation. Then when we did the demo we were blown away by how easy it was to use. We have an older population at the company so ODOO makes sense from an ease

Pros

Clear interface, full of assets and the most important thing is the centralisation

Cons

Sometimes complexity in specific fields and not so modern interface

Alternatives Considered

Basecamp, Asana and Zendesk Suite

Reasons for Switching to Odoo

I prefer Odoo over other platforms because of its flexibility, ease of use, and the wide range of integrated features it offers.

Pros

"I really appreciate how quickly and efficiently Odoo resolves issues. The support team is responsive and knowledgeable, which significantly enhances my overall experience with the platform. Their ability to solve problems promptly is a standout feature that I value highly."

Cons

"I have not encountered any significant issues with Odoo so far. Every aspect of the service has met my expectations, and I have found the platform to be user-friendly and effective in meeting my business needs. However, if I had to mention something, perhaps the onboarding process could be a bit more streamlined for new users."

Pros

Personalization of sales has been simple and the app is easy to use on a daily basis. I am able to keep track of leads of sales. It is easy to create websites with Odoo.

Cons

Odoo has been fine withe it has no problems.

Pros

Simplicity and beauty. It's out of the box, yet something an enterprise can use to streamline it's backbone processes, while improving business bottom line. Something that consulting can do as part of the company or freelance.

Cons

It's capability to centralize a knowledgebase, not that the Odoo support is not that good and responsive (because they really are great and responsive), but it would help to have like a knowledge AI aside from documentation and e-learning platform.

Pros

I like all the features in the system. It shows all the possible actions we should take to improve our sales performance and get more customers on board. Collaborating with other agents is also very smooth.

Cons

The only problem i see is that the database is inaccessible while offline, so if you don't have internet connection, you won't be able to get to access the contact info of the person you need to contact without going to a place with internet. But you know, everything nowadays depend on the internet.