Verint Knowledge Management

Verint® Knowledge Management™ is an artificial intelligence (AI)-enabled solution that helps organizations capture and store information about business policies and procedures in a centralized repository. The application allows managers to create decision-tree models, configure workflows and interact with internal and external stakeholders via a unified portal. It lets employees share files with team members, create knowledge bases, manage content and gain insights into customers’ queries. Features of Verint Knowledge Management a self-service portal, reporting, document storage, data synchronization, an activity dashboard and more. Pricing is available on request and support is extended via phone, email, documentation and other online measures.