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About LiveAgent
LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all as either in-suite or standalone applications.
LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where the ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the customer and support staff of the company.
LiveAgent for Startups:
Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.
LiveAgent is offered as both web-based (cloud) software and on-premise installations. The cloud option is priced on a pay-per-user basis by a number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents.
Start with a 1 month free trial, no credit card needed, no contracts.
LiveAgent pricing
LiveAgent does not have a free version but does offer a free trial. LiveAgent paid version starts at USD 19.00/month.
Starting Price:
USD 19.00/month
Free Version:
No
Free trial:
Yes
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LiveAgent Reviews
Feature rating
5 reviews of 1,656
View all reviews
Faria
- Industry: E-Learning
- Company size: Self Employed
- Used Daily for Free Trial
-
Review Source
5
Reviewed on 19/10/2024
Must try LiveAgent!
Starting to build a connection. Look forward to have a good experience.
Pros
Easy setup. It is offering great features to help you learn and grow. Great potential.
Cons
So far very good. Nothing to dislike about LiveAgent.
Response from QualityUnit
Hi Faria,
Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent and its features. Our team is online 24/7 in case of any questions or issues!
-LiveAgent team
Replied 25/10/2024
Raffaele
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 23/10/2024
A very good tool for technical support
I have been using Live Agent throughout 2023 to provide telephone technical support working for a well-known manufacturer of photovoltaic inverters. The standard of service offered has been very high also thanks to the perfect correspondence of Live Agent's features with what we did.
Pros
Clean interface, reminder management, gamification, ticket info search.
Cons
Not perfect handling of multiple ticket merge.
Aarti
- Industry: Events Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
3
Reviewed on 17/07/2024
LiveAgent Review- Best IT Product
Overall we and our team is satisfied using LiveAgent, we recommend users to try and use it.
Pros
LiveAgent is very good product to use in our company, we are able to manage remotely IT support and technical tickets
Cons
We are very satisfied with support and services. And we do not have anything to dislike about these products.
Response from QualityUnit
Hi Aarti, Thanks a bunch for your feedback! It's great to know you're happy with our support and services. If you ever need a hand or have any suggestions, just let us know.
- The LiveAgent Team
Replied 26/07/2024
Carole
- Industry: Higher Education
- Company size: 11–50 Employees
- Used Weekly for Free Trial
-
Review Source
5
Reviewed on 19/08/2024
Best quality/cost ratio among several ticketing systems I tried
Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible.
Pros
There is no time or storage space limits on the tickets
The cost is affordable
The servers can be in Europe and the system is RGPD-compliant
The integration with Zimbra is also a plus (although I could not test it in the free trial)
Cons
In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.
Reasons for Switching to LiveAgent
LiveAgent suffices for our needs and we cannot afford more expensive productsResponse from QualityUnit
Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you.
- The LiveAgent Team
Replied 22/08/2024
Paul
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 05/11/2024
Excellent Customer support software
Been with liveagent for a couple months now, I am sure there is more to learn, but everything working for me as I expected it too and how I need it too, so I am very happy.
Pros
I love everything about it, the format, layout the way of ease it helps my work flow to ensure I can easily track customer questions and requests... The live chat feature looks great on our store and the pop ups which I customer starts a chat ensures I dont miss anything, something which happened a lot with our previous software. Couple times I have reached out for support, they've come back very quickly and helped me with my own questions. Really happy with liveagent.
Cons
To be honest, not really comes across anything... I was looking for something simple, and for me this is it, works so well for my needs and my customers.
