Notifii Track

Pros

This software is great for 2 general areas. The program is detailed and easy for our Mailroom staff to use, while also being extremely intuitive for other employees to figure out and use on their own.

First off, the package check-in is extremely comprehensive while being very intuitive. The whole process of tracking a package from login to logout and even researching afterwards is very thorough and full of the necessary information. We were already satisfied with the processes and info and then Notifii went and added picture functionality! Being able to take pictures of packages when logged in has been a life saver for us on so many occasions. Whether it is simply using it to help find a box in our mountain of boxes in our mailroom, to referencing the photo on packages that have been logged out to help check for potential errors, the photo feature has been joyously welcomed and utilized. We also appreciate the ability to customize the notification messages, choose email or text notifications, and the wide variety of in-depth customization options throughout the entire program.

Secondly, the rest of the employees love using this software. We run the program on an iPad we keep in our mailroom. The program has been very easy for employees to teach themselves and use to log out their packages after hours, which has been a huge help for them and our mailroom staff.

Cons

Honestly, only minor usability errors here. I would like to be able to click the entire box or maybe the name/tracking number to access the details of a package or employee instead of having to click the tiny icons at the far right of each listing. Also, there are sometimes inconsistencies between the iPad and the computer program, where it might take some time to update to the other.

Pros

The software works every time. No silly updates where options are needlessly moved around and hurried. Data is quickly captured and processed reducing my teams time handling boxes allowing them to drive resident engagement in more meaningful ways. This app has single-handedly reduced our processing time by 75%!!

Cons

The software doesn’t recognize nick names, misspellings, or abbreviations. I cannot add names to profiles that are not reflected in Onesite as the database is updated nightly so whatever I add is removed.

Pros

Mostly easy to use with a simple learning curve.
Package Tracking is A-. The only tool that could make it better would be a way to pause the package messages until a specific time or wait for x minutes before sending them. We end up trying to scan packages and hand out packages at the same time and it can double the time it takes to log everything in.
Being able to text and email residents is great for our building event and community updates. (NO LONGER OFFERED IN BASIC PACKAGE)

Cons

Generating contact data for a full turn property can be problematic - With the new plugins to Entrada and Yardi ths should be great assuming the software you are porting from has the data you need. For instance, a poorly integrated Yardi port may get you the correct room number for everyone, but if you don't have phone numbers in Yardi, you'll need to generate a list from wherever you do have that info. Don't even think about trying to integrate a list inside Notifii, that's just asking for a full wipe.

Wiping your contact list is WAY TOO EASY. The first selected option is "Make this my new contact list" which is great, unless you just wanted to add a few new residents from a .CSV file.

Finally, the sudden upcharge on contacting residents via text and email is it for us. The service just isn't worth the sudden upcharge and we're better off finding an alternative or using the service already provided through our IP. The restructuring of the service was announced via email, but we had assumed that we would still be able to reach residents via email, and no longer be able to text them. This was not the case and we were left without a way to contact residents with upcoming maintenance announcements. When we turned to our IP offered system we found it really awesome as it had collected all of the info for every account on its own and was able to tell us how many accounts had been active in the last "x amount of time" basically letting us know the numbers present in the building

Pros

The software was very straightforward. Our concierge, call center and porter members were all able to familiarize themselves with the software through a quick and easy video tutorial. Notifii, overall, has not provided us with many difficulties and is very user-friendly.

Cons

I would love to be able to integrate Notifii with our current Alice platform, which we use for other property tasks for our team members. We used to solely use Alice and are now utilizing both platforms, but I would love if there were a way to sync them so that packages logged in through Notifii would show up in our Alice database under a resident's profile as well. Another suggestion I have for the platform is to be able to sync it with Kipsu (the platform we use for texting residents). Currently we receive email notifications when a resident texts us to deliver or hold onto their package, but it would be preferred if we could text them back, rather than responding via email.

Pros

I love the simplicity of the software. Its easy to use and every category/function is clear. The automatic fill function has proven to be a time saver when entering packages into the system.

The software has greatly reduced the time spent searching for packages when customers think something has arrived and greatly increased the speed in which packages are picked up in our mail room. Rarely have more than 30 packages been left at the end of the day.

Cons

Not every category of service that carriers provide is included or updated when the names change. I occasionally have to place packages in the next closest category. It is a minor thing and I understand that some carriers may have too many categories which might decrease the ease of use.