Eptura Workplace Reviews

Pros

iOffice has everything you really need to get the job done and make things look good while doing it. The transition from other solutions to iOffice also isn't all that hard, making it even more appealing.

Cons

iOffice has a little catching up to do with the competition. That becomes more and more apparent as you use it, but none of that is exactly a deal breaker.

Pros

iOffice was easy to implement and is very intuitive. We were up and running quickly and we can add new markets and sites easily.

Cons

The floor plan print features are limited. Text is either hidden or crashes into values in other spaces. The ability to select which text to display on a space is also limited.Neighborhoods did not really work for us. It is difficult to add non-contiguous spaces to a neighborhood and managing rules can be challenging.Room reservations made in Outlook don't always sync back to iOffice, resulting in conflicts. This should be addressed in a Q3 release. Managing room rules (who can book) is challenging.

Alternatives Considered

IBM TRIRIGA

Reasons for Choosing Eptura Workplace

The IBM reservation product was expensive and we had heard stories about implementation issues. iOffice allowed us to roll out reservations quickly. However, we still use Tririga for Portfolio management as iOffice is limited in this area.

Switched From

IBM TRIRIGA

Reasons for Switching to Eptura Workplace

It was primarily a price decision. iOffice offered unlimited Hummingbird users where other products charged based on tiered user counts.

Pros

Complete workplace tool solution, from floor plan, ppl management, moves, mail, visitor, etc.

Cons

iOFFICE was a partner and treated our account as such, since the merger with Eptura, customer services, product stability, action to resolve issues/requests, floor plan updates, costs & terms are non-negotiable everything has noticeably declined.

Pros

The constant improvements, they continue as the needs arise. It was a perfect choice for our size company, we had two buildings (one past capacity) and needed to have a system rather than large floor plans. I use this everyday and my colleagues use it for wayfinding. iOffice has different modules that we can add to our package at anytime, it can be as much of an asset to a company as it chooses!

Cons

Some kinks still in the visitor application, some of the areas are not as user friendly as others.

Alternatives Considered

OfficeSpace and FMS:Workplace

Reasons for Switching to Eptura Workplace

Ability to scale with our size - cost model is different, not PSF

Pros

Eptura is very user-friendly and staff enjoy using it to submit requests and view floorplans.

Cons

Customer service is difficult to reach. When we originally signed on with iOffice, if there was a technical issue or question, a phone call could reach a human.

Pros

Over the last few years we’ve had a number of shifts in the needs of our workforce and real estate. Eptura workplace has meant we can adjust each office in alignment to individual office policies and that team’s needs. Have redesigned layout in our offices to add more collaboration and break out spaces. The cad floorplans are really useful and give us a complete visual picture of all out space across all our offices. The data we get from the system helps tell us what spaces are being used and which are being underused. Helpful to create custom dashboards and run instant reports that can be passed to leadership on occupany/utilization/performance of space and assets.

Cons

Even more advanced analytics in future would be useful

Alternatives Considered

OfficeSpace and FMS:Workplace

Pros

I like the ease of use-and lately-since Eptura took it over-the customer service has been quickly responded to and quickly resolved.

Cons

For me, there should be a little more adaptability to customize the customer front end.

Pros

The product is intuitive and easy to use.

Cons

The inability to create custom data labels & control drawing quality is limiting.

Pros

Space module is good for searching floor plan + helped massively when we want to reorganise the office and change up our different spaces. We also like service module as has helped streamline our maintenance jobs in offices. We can raise service requests easy and gets assigned to the right people right away

Cons

It would be good in future to get for more detailed reporting and analytics to come

Pros

Floor plans are used by all staff and aid in space planning, stacking plan and overall company space strategies.

Cons

I wish the cost were lower so more modules could be purchased.

Pros

The system is very user friendly for everyday use. I don't need to give a lot of training on finding people, spaces, etc.

Cons

It feels like there are things that would make use easier for higher level users like being able to see spaces that have a move pending on the space plan, ability to turn off notifications for single moves, etc.

Pros

Visitor and the Outlook integration were critical when we moved to a hybrid model.

Cons

Sometimes there are a lot of bugs that need improvements but there isn't a specific timeframe on when those implementations will take effect.

Pros

Easy to use interface for Space Management

Cons

Dynamic Wayfinding capabilitiesReservation and Asset management module can use some additional featuresMore advance reporting and analytics

Pros

I can quickly see if desks and rooms are available and when.

Cons

To assign a room I have to search the employee and assign it under their profile instead of just clicking the desk from the floor map.

Pros

iOffice is easy to use. The Space module and Move module are excellent and have drastically enhanced our ability to manage our global portfolio.

Cons

The Hummingbird app and Reservation module desktop platform need to be better aligned. Even the name Hummingbird (versus just calling it iOffice) leads to confusion amongst our colleagues. The only reason we are using the app at this point is for QR code desk reservations and to locate other colleague reservations. Also iOffice in general tends to be glitchy. We've had numerous issues where something isn't working properly. The support team is always great but from the Kubernetes migration to the current issue where times reset in the Hummingbird app, the end user experience has been clunky and I find that I have to explain our "frustration points" to colleagues when we are introducing it. We are launching reservations globally this week and I'm not confident that I won't have a bunch of colleagues deterred from using iOffice because they find it frustrating.

Pros

I love how customizable iOffice is. Sadly the need for custom fields outweighs the available fields. I was able to accomplish what I needed with all customizable fields but it left none for any of the other groups to utilize.

Cons

The initial set up is pretty complex. The implementation was lengthy but didn't get us to the end game. 5 months later parts of the system are still not completely set up and have yet to meet all requirements.

Pros

it was all encompassing and had all of the modules needed by each team

Cons

They had all the platforms we need but none meet our expectations, some don't even integrate with our current software so we can't use them and are still being charged.

Pros

We like the fact that we can tie in all our main functions like asset management, package tracking system, visitor check in system and our space manager system all under one umbrella. The software itself is user friendly so pretty easy for when we have to train new employees on how to navigate the system to find what they're looking for.

Cons

I still get the spinning wheel when I try to load my floor plans to view in Space Manager. It takes a while sometimes to load. It keeps asking my permission to run the system in Flash which only happens when I open ioffice. I also need to print clear copies of our floor plan on 11 x 17 paper which works sometimes but still can't read the names of the people at the desk locations.

Pros

Easy to use and train others to use the software.
Clean interface.
Ability to set customized permission levels per module (asset, space, mail etc).
Good customer service.
Compatible with Single-Sign On.

Cons

Lacks main features such as the ability to create mass changes in occupancy, auto/scheduled publishing floor plans or move lists.
Maintenance of floor plans is tedious: does not support xRefs in CAD files, SoftSpace only runs on PC/Windows, floor plans cannot exceed 999kb or it will load really slowly.
No function to preview or hold floor plans in "draft" before publishing to live site.

Pros

During implementation we found gaps in keeping our category configuration up to date and accurate. The development team had recently developed an automated category maintenance process. Soon after implementing iOffice, we were also implementing a new HR application that would require mass updates to our Category information. No need to make those mass updates on the back end, the automated category maintenance process took care of that. The development team implemented this automated process for us in a tight timeline and also during the holiday season.

Cons

I know the insights module is somewhat new for iOffice. When running reports on schedule our only option is to output to an email address. I would love to see more flexibility there where we could output to a network share.

Pros

TRAC has almost everything you need for fleet, space and time management. Modules are easy to use and arranged in a way to make basic job completion effective and efficient.

Cons

The software has a lot of reporting features. However, the module for creating reports (Insights) is not user friendly. You have to have a string understanding SQL databases to understand how to effectively create reports. Also, the software is missing the ability for an end user to upload information, such as assets, users, etc. Those must be sent to iOffice for upload, which takes up to 10 business days and may incur extra costs.

Pros

This software is user friendly and easy to use, when it works!

Cons

Unfortunately we have dealt with constant bugs ever since we started using this product over a year ago. Response time from the iOffice help desk is usually slow and the fixes are even slower.

Alternatives Considered

SpaceIQ

Pros

As a result of the conference, I was pleasantly surprised to see that we are only scratching the surface of what this software can do. We are currently moving forward with further iOffice abilities to help us create even more order to our respective departments.

Cons

I have had some issues with the move tool which was brought up in the conference. Apparently it was not just a 'con' for me as it would appear a new version without the issues I was facing is becoming available.

Pros

iOffice has made it easy for our company to tie the threads between multiple areas of our facilities management. Previously, we were using multiple softwares to do a fraction of what iOffice can do in regards to managing our space. In particular, Insights has greatly improved the quality and production time of our reporting.

Cons

At times, the software can be a little "clunky" or not particularly intuitive. Once someone learns the nitty gritty of the software, however, they can create almost anything they would need to. This is especially evident in the Softspace plugin for AutoCAD and the Insights module. Beginners will be lost, but with training and practice, these facets of the software allow for creative solutions and results.

Pros

The options and flexibility with the space manager. The ability to swap easily between different viewing modes to see which department sits where, and then to see the occupancy.

Cons

I noticed that the loading times increased significantly about a year ago in Move Queue. Used to be extremely quick to run through a long list of moves, but now it takes several seconds longer for each one. For short lists, it's not a problem, but it quickly begins to eat up time.