Mitchell RepairCenter is a web-based auto body repair management software designed to help automotive businesses...
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About AutoVitals
The Digital Shop is a one-vendor automotive repair shop management software providing digital vehicle inspections, workflow management, custom websites, digital marketing, and more. All of AutoVitals' solutions are designed to optimize your shop's interaction with motorists as well as increasing internal shop efficiency by replacing traditional paper-based methods with digital solutions.
The Digital Shop is more than a software provider, it is focused on developing and implementing industry best practices and fostering a collaborative community of auto repair shops. The product is available on monthly subscriptions and support is extended via FAQs, phone, email and an inquiry form.
AutoVitals pricing
AutoVitals does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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AutoVitals Reviews
Feature rating
5 reviews of 52
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Verified Reviewer
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
-
Review Source
5
Reviewed on 16/09/2022
Autovitals 2022
Pros
I coteach in a collision repair classroom, and our teacher uses Autovitals for his home business. We have also been using it in class because it is necessary for our students to keep up with trends in their industry. I found it incredibly easy to use - and so did our students!
Cons
There were a few bugs or glitches to begin with, but once we started using it, they worked out and there's no downside to the software that I have found.
Response from AutoVitals
Thank you for your review! We are glad that your students are getting familiar with AutoVitals.
Replied 19/09/2022
Dalton
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 26/11/2024
AutoVitals
Overall AutoVitals is a good shop work flow and digital inspection system. I would love to see Autovitals bring in more integration on the approval side and billing side.
Pros
Digital work flow and integration with POS
Cons
no billing and approval set up integration with POS
Reasons for Choosing AutoVitals
At the time AS1 did not have digital workflow.Switched From
AutoServe1Reasons for Switching to AutoVitals
Autovitals has the best set up currentlyResponse from AutoVitals
Dalton, thank you for taking the time to leave a review and share your feedback with the AutoVitals team. We are glad to hear you find value in our workflow and digital vehicle inspections. Your integration suggestions are valuable as we are always looking for ways to improve our product.
Replied 03/12/2024
Nick
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
2
Reviewed on 19/07/2024
I was mislead.
Any company needing a contract to keep cashflow is a poor company to do business with!
Pros
Neat features, may have lots of tech behind system but found it clunky, not intuitive and basically slowed us down.
Cons
When the system actually goes live with you they want you to use it for about 30 days to get used to the inspection process. We wanted to convert the text phone number over from our old systems, so our customers didn’t have to be bothered to see yet another new number, this took longer than the trial period also!
This is where they get you, see you have 30 days from live to cancel and back out well, when 30 days passes you are now locked into your contract for a year or whatever you agreed to and if it's not working for your store that's too bad. They have you financially now.
Autovitals didn’t solve my biggest pet peeve from our old system! If you add a new custom, build an estimate and want to text it to a customer, you can’t because Autovitals doesn’t recognize the customer right away??? Slows production, estimating and waists time!!!
Response from AutoVitals
Nick, thank you for sharing your feedback with us. At AutoVitals, our primary goal is to help auto repair shops achieve greater efficiency and customer satisfaction, and we are sorry to hear that our program has not yet fulfilled your expectations.
Mitchell1 is one of our most popular integrations, and hundreds of shops use it to increase the speed of customer communication. Regarding your specific concerns about the integration, in order for the integration to function quickly and effectively, canned jobs must be mapped, and all best practices must be followed.
In regards to your comments on AutoVitals’ contracts, our agreements are designed to ensure mutual commitment, provide best-in-class support, and protect shops from price increases during their agreement period. Additionally, we do not offer trial periods.
Replied 01/08/2024
Sarah
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 27/11/2024
We are so happy with AutoVitals!
We have had a great experience with AutoVitals, we are so happy with the product and service! This has increased efficiency and work flow so much, joining with AutoVitals has been one of the best decisions we've made as shop owners to date.
Pros
It's a great product that has helped us improve our work flow immensely! Their customer service is top notch, everyone is very responsive, knowledgeable, and available whenever we need them. It communicates really well with NAPA Tracs, which is a must for us being an autocare center. We are extremely happy with AutoVitals!
Cons
There really aren't any that come right to mind, they truly do a good job.
Response from AutoVitals
Sarah, thank you for the fantastic review! We are thrilled that our customer service and NAPA TRACS integration stand out and that AutoVitals has been influential in improving your workflow and efficiency. We are honored to be a part of your shop's success!
Replied 03/12/2024
Sharon
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 22/02/2023
Top Automotive Digital Shop Program
Customer service is fantastic. Especially when it comes time to needing help or information on how to do something. Also they continue to try to get a hold of for the monthly catch ups even when you are so busy you sometimes ignore their calls or emails. They do not give up. Kind of like holding you accountable.
Pros
Highly recommend AutoVitals! Being able to follow the process of the vehicle from drop off to pick up is so important. This system does it all. I love the training videos and the one on one contact when there are any questions or concerns. The best DVI in our minds. This program sells your service just with the pictures alone. You have to apply their services to get the most from it. There is a lot they offer and it is so nice having all our social, texting service, DVI and more under one roof.
Cons
There is a so much they offer in the shop program it takes a while to apply it all. We still don't use all of it and we should for sure but still learning.
Reasons for Choosing AutoVitals
Because I wanted everything under one roof and they had the BEST DVI so when I found our they offered more I looked into it and decided it was time to change everything to AutoVitals.Reasons for Switching to AutoVitals
Best DVI program and everything is all under one roof for us now.Response from AutoVitals
Thank you Sharon for the review! We are thrilled that you found the right solution for your shop and we are looking forward to continuing to provide you with excellent service.
Replied 23/02/2023
