User Reviews Overview
About AutoShop
AutoShop is an on-premise auto shop management solution that serves small and midsize businesses in the automotive industry. It is suitable for automotive repair shops, custom car builders, heavy truck shops, equipment repair,...
Learn moreAll AutoShop Reviews Apply filters
Browse AutoShop Reviews
All AutoShop Reviews Apply filters
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
18 Year customer
We have used Winworks Autoshop for 18+ years and have been very happy with the program. Creating work orders and estimates are very easy. It pulls info from Alldata and other labor guides for estimates that saves so much time not having to open and close multiple programs to transfer data manually. The work orders are very easy to read and understand for the customer. When a customer needs repair history or complains that their car is too expensive to maintain you can print them reports on exactly how much they spent year to year. We have found that is very helpful for them and us to sell future work. We are a worldpac speed dial customer as well and it makes it easy to keep inventory needs up to date.
Creating standard tasks for the most common jobs we perform makes estimates and billing for those jobs as easy as clicking the mouse button several times. Then print.
When we have had issues which are rare customer support has been helpful and takes care of the issue quickly.
This is a very easy program to use and we highly recommend using it, We have used it for at least 18 years and cannot work without it.
Pros
very easy to use
Cons
Cannot think of any
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Winworks Rocks!
Recently relocated to a new shop and had to get workstations set up on new computers and existing as well as printer functionality. [SENSITIVE CONTENT HIDDEN] was there with me the entire time to make it happen and was very patient with me while getting transitioned to the new location. He got a new workstation up and going in no time as well as corrected a few changes we wanted with the new location i.e address, networks.
Give this guy a raise! If I have any questions or concerns in the future i have no doubt in my mind [SENSITIVE CONTENT HIDDEN] will be there to help. Thanks again!
Pros
We have been using AutoShop for years now and it always seems to work and function great!
Any time we have an issue whether big or small the tech and customer service team are always there to help!
Cons
No complaints thus far with winworks or autoshop.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
Billing
Pros
Management, billing and invoice and alert
Cons
I like every other things in autoshop today
Top AutoShop Alternatives
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Excellent Support!
Our shop has been using this software for almost two years and we had some technical questions, as well as pricing and feature questions. After looking online and looking throughout the program, I decided to finally call (usually not one to do this). I called the support and Kathy asked what type of questions I had. Once I told her, she said someone will call back. ONE minute later, I get a call from Steve. I described my technical questions and he knew right away how to fix it. He remotely accessed our software and showed me what to do. Super quick. Then, I asked about pricing and features, and he knew right away. Very straightforward and knowledgeable. I feel like great customer service and support is hard to come by but this was not the case here. I'm definitely a happy customer!
Pros
-Has all of the features our small 5-employee shop needs (can pay more for more features)
-Reasonable one-time fee
-Amazing customer service and support
Cons
-Looks outdated
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
How we like Winworks
Great company after so many year working with them we have become friends with some of the employees
Please continue to do the job your doing
Pros
We have been using Auto Shop (winworks) for almost 20 years and the product has always done what we asked for. when a problem would come up all we had to do was call in and problem solved. This being an Automotive software. and us being a Auto Repair shop. It was easy to work with. We would like to give a positive review for Auto Shop
Cons
Sometimes when we call in with a problem it seems to take longer that others to get a reply for Winworks. Not that they don't call but when we have a major problem it needs to be addressed right then. That's all we can say that is negative.
Response from Winworks Software
Larry, thanks for the great review. We look forward to serving you for years to come.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Great Software with exccelant assistance
I was trying to switch from 1 computer to a new one. I was at a complete loss. CSR was outstanding with his Customer Service. He spoke to me in a way I could understand. I will continue to use Winworks as long as I own my shop..
Pros
CSR was extremely professional and friendly. He walked me through all the steps I needed to get started. He took his time to help me understand what we were doing. He explained everything in a manner I could understand. It is very easy to navigate through. Entering data and customer info is Extremely easy and user-friendly.
Cons
I honestly do not have any complaints with the software. It is so user friendly. I am not a very technical inclined and i can navigate through the system with ease.
Response from Winworks Software
Thank you for the great review. We truly value you as a Winworks User. Thank you for your many years of use of Winworks!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Great software, easy to learn even without reading all the directions.
I actually had my friend in North Carolina buy your software because of how great it is. He loves it n so do I. The benefit is not having a monthly payment for other software and the overall simplicity of the program to teach to others for use. It's great bang for your buck.
Pros
The simplicity of the system for people not savy with computers makes it pretty easy to use. Very well set up, all the things I want on a work order is there and the marketing tool is an awesome feature even though i havent fully figured out how to use it.
Cons
So far I've had a few small issues that while trying to improve my work orders or things it created a problem that cost me to fix. Other than that the voided work orders seem to stick around forever and I would prefer they disappeared into nothingness.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
TOO GOOD TO BE TRUE? IT NOT, IT IS THE BEST SOFTWARE
EVERYTHING, THE PEOPLE, THE SUPPORT, THEIR RESPONSE TIME, AND SPECIALLY THEIR ATTITUDE, i HAVE BEEN IN THIS BUSINESS FOR OVER 40 YEARS AND I CONSIDER US AS ONE OF THE BEST, AND VERY PRO CUSTOMER SHOP, I CAN TELL YOU I DID NOT THINK OTHER BUSINESS DO BUSINESS AS I DO BUT I FOUND MY MATCH.
Pros
THIS SOFTWARE IS AMAZING EASY TO USE AND VERY SIMPLE AT THE SAME TIME, I HAVE USED ALL KIND OF SOFTWARE BUT THIS ONE TOPS ALL AND THE BEST THING IS THE PRICE IT IS AMAZING AND HAVE NO MONTHLY PAYMENTS YOU ARE NOT BOUND USE IT THE WAY YOU WANT IT I NEVER FELT LIKE THIS WITH OTHER SOFTWARE (I FELT LIKE I WAS CAPTIVE WITH OTHERS)
Cons
REALLY NOTHING THERE IS NOTHING NOT TO LIKE ALL IS WELL WITH THIS SOFTWARE
Response from Winworks Software
Thanks so much for the Review Leo. We hope we can use you as a referral for future customers.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
jwl auto
Pros
only using a small part of its capabilities ,,,but very useful in overall tracking our customers work,,,quick access to history has stopped a lot of problems when they have multiple vehicles, (customer complains we just did brakes on one of his vans, and now they need them again an a few weeks,,,,nice to be able to explain,,it was another one of his fleet, and provide that current vehicle has many miles since done, along with date),,,,makes me happy to have them "stfu"
Cons
needs to remember where you were last,,,make you start some thing from beginning...
had this program for many years and spent a lot of money,,,,still no pole dancers showed up out of gratitude..
Response from Winworks Software
Thanks for the Review John!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
MotorShop Director the BEST
Everything has been great! Tech Support always calls you back and are great to work with. Love how they take over computer to solve problem and its always solved quickly. Great product... going to miss it as we have been bought out!
Pros
Its so easy. Very user friendly software program. Navigates well and screens are very easy to understand. Gets the job done easily and prints awesome reports/invoices/work orders!
Cons
The only issue we had is when our computers would do a windows update. Sometimes it would kick us out of the Motorshop.
Response from Winworks Software
Amy, Thanks so much for the review! For others reading this review, our Winworks AutoShop product was also published as MOTOR Shop Director by MOTOR Information Systems.
-
Review Source
Great Management Software
We have now been using Winworks for 5 years after already trying Alldata's management software. We looked at Mitchell but wasn't impressed. The thought of having to pay someone monthly for something that is not mine is not appealing. That is why I do not lease cars. But to each their own. We looked at RO Writer but the upfront expense was just too much. Besides a few bells & whistles Winworks is just as great. You will not be disappointed.
Pros
The fact that we own the software is why we went with Winworks. The cost is affordable. We tried AllData's management software for a year and had problems. Also the fact that we would never own it and would be paying monthly forever was unappealing. The fact that we could make payments was great. Julie in tech support is amazing. The other guys are great as well but Julie has been the one that I have connected with. I know of some shops that have never done an update and are using the system with no problems. We on the other hand pay for support and all updates. Worth every penny. The system is easy to use and integrates well with Quickbooks & WorldPac's speed dial. We use most of all of the features that are available,
Cons
There are some things I wish were more like RO Writer but again you pay for what you get. I have many friends whose shops have RO Writer and are very happy with it. The reason we did not go with it is because of the upfront cost. Like I said just a few things I wish Winworks had but I am satisfied. Just like having a Tahoe but wanting an Escalade.
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Technical Difficulties
So long story short, my all in one office computer decided last week it was time to quit. after being in a panic I removed the hard drive from that unit and called WinWorks tech support. within a matter of minutes, the tech support help desk got me up and running again on my laptop which was a great temporary workaround. Today the representative from tech support helped me get WinWorks software up and running on my new office computer, Best tech service around as far as I'm concerned.
Pros
Everything !!!
Cons
Nothing, Great Product
Response from Winworks Software
Thank you Sean for the kind words! We love having you apart of the Winworks family!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Would not recommend
Pros
It's inexpensive compared to other options but you get what you pay for.
Cons
Very clunky and outdated. Customer service was lackluster.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Outstanding Support. Never Have a problem getting a hold of them when needed.
Great team to work with. Excellent support.
Pros
Ease of use is the great. Support team is friendly and easy to work with.
Cons
If there is a con it would be adding multiple job tasks packaged together.
Response from Winworks Software
Thanks RJ for a great review. We can add multiple job standard tasks together. The feature is called Linked Tasks. Any technician can connect to your computer and demonstrate the feature when you have time. Merry Christmas and Happy New Year to you and everyone at your shop!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
We have been using Winworks for over 20 years, George has always taken care of us!
Pros
This is a very simple yet effective program that is easy to train new employees. The personal touch is key, when you call with a problem they do everything to help take care of it! George has always worked to make sure we get the most out of the program! Can't say enough!
Cons
I can't think of anything, all problems I've ever had George has adressed and helped adapt it to my needs.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Very helpful tech--happy to teach me changes.
Pros
I like the revised lookup screen. The availability to shuffle names and adjust columns. I also like the availability of the CARFAX. I also like being able to search a car or customer in several different ways.
Cons
I have never been a fan of the end of day report. To me the report should be one that you could actually post the books from.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Stoney Creek Automotive
Have been running with Winworks for about 8 years. Checked out many different programs before settling on Winworks software. I have never regretted the choice. They have been very helpful and have kept us running in short order when ever a problem has arisen.
Pros
Able to set up on a server for multiple terminals to use.
Download directly into Quick Books .
Response from Winworks Software
Thanks for the feedback John!
- Used Daily for 2+ years
-
Review Source
Very good user friendly product
Pros
The software is good especially for basic computer users with limited skills,and the Tech support is top notch
Cons
Attempting to change some entries can be difficult to figure out,like if vin number is entered wrong,changing it will affect ability to keep it in same fleet or group of vehicles.
Response from Winworks Software
Thank You Jim!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
WINWORKS AUTOSHOP 13 PLUS YEARS
I HAVE BEEN USING WINWORKS IN MY REPAIR SHOP IN ALPHARETTA GA FOR MORE THAN 13 YEARS . THE SOFT WARE IS SO EASY THAT WE GO YEARS WITH OUT ANY NEED FOR THE TECK SUPPORT BUT WHEN WE DO NEED THEN THEY ALWAYS DO A GOOD AND QUICK JOB.
LAST YEAR WE OPENED A SECOND SHOP IN ATHENS GA AND WE SET THAT SHOP UP WITH WINWORKS
Pros
EASY TO USE
Cons
-0-
Response from Winworks Software
Pleasure talking to you today John!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Best Autoshop software for beginners
The software is good . It functions fully well and has numerous features.
Pros
the software is very easy to navigate through. it is easy for data and customer information entering and user-friendly. From an automotive shop views,the structure to the software is waesome
Cons
It does not have enough space for repair write up. on the work order, there is no mileage in and out
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
great support
great software
Pros
user friendly easy to teach other employees
Cons
nothing it looks like was written for the end user not the accountant
Response from Winworks Software
Brian, Thanks for the review. If there is anything else we can do. Let us know! Thanks!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Excellent Customer Service!
When it comes to customer service, Winworks understands. When you get on the phone, the technician are with you 100% and always go the extra mile.
Pros
Ease of use and many featues.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Simply the best there is
Love winworks after demoing several auto management programs we decided to use winworks and have been using them for the last 18 months and we are satisfied.
Pros
love its ease of use
great customer service
it just works, no high sales tactics. The software sells itself
Cons
certain features that would be nice if it had.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Our tech was able to find a nagging problem with my computer unrelated to the software.
Pros
Stable,Easy of use, and great tech support. We have been using this software for almost 20 years..
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
love the customer support
I can't say enough about the technical support team. They are very friendly. They are there to help
Pros
I like the invoicing
Cons
I had a lot of problems in the beginning. But support team helped me through the difficult times and I am liking the program
