AutoLeap Reviews

Pros

It's a time saver and less paperwork for me.

Cons

I have to already be logged into the site to find out that I have notifications or jobs ready and waiting.

Pros

Ease of use, helps streamline processes, and all inclusive management features

Cons

I'd like a little flexibility on the color scheme but the standard green is fine and this is a pretty superficial con.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

Product has a lot of cool features (although most other softwares have the same features)
the support team was quick to respond when there were issues (there have been plenty in just a year)

Cons

Software is full of glitches and errors.
The web app often freezes and the inspections are problematic. Often inspections would come back incomplete and we would lose all data and details of the inspection.
You cant record more than a few seconds of video for inspections so its totally pointless to have them on there.

Pay attention to the contract you're signing. the contract states they can renew your contract every year without your approval and without giving you a heads up. It doesn't bode well for a company when they feel the need to hold you into a contract to get you to stay and pay them money. all the other software we have used were month to month because they believe they have to earn your business every month and if you need to leave to better your business then they are more than happy to let you leave. autoleap however does not operate that way and will not let you leave even if their software isnt working for your business.
there are no 3rd party integrations with autoleap, so dont expect to be able to add any of the other awesome 3rd party systems that can make your business thrive.
Autoleap wants you to rely on them and them alone.

Pros

Very simplified system that saves time due to the amazing features such as parts Ordering, being able to send for approvals and invoicing, and a chat box that a real person responds within a minute to help with any technical difficulties

Cons

We are on the least for some enhancements that we are liking to make the system best for us such as more attachments being added to a RO. We are excited to see how long it takes for an enhancement to be updated within the system and have high hopes.

Pros

Smooth usage between laptop, tablet and cellphone even for an app based program. Enjoy the direct access Prodemand and Mitchell and the ability to hilight notes and concern points for the service managers to be able to bring tk the customers attention while i continue on with the diagnosis, repair or inspection.

Cons

A bit laggy, we have found that at the shop at times it will highlight with an odd error for vehicle model year on the laptop side of the program, but on the phone or tablet itll work with no issues, you just have to transfer out. Another issue weve had is when trying to access mitchell, it will start to load a secondary page and subsequently crash both pages, forcing a restart of the inspection or repair timing.

Pros

The concept of the software is amazing, and customer support has been amazing.

Cons

There are a lot of glitches in the system, causing it to not run smoothly

Pros

Autoleap makes my day to day job easier to track employee hours on jobs, do estimates and invoices. This program is everything we needed years ago!

Cons

I haven't found anything I dislike about autoleap to date.

Pros

USER FRIENDLY. LOVE BEING ABLE TO TEXT CUSTOMERS.

Cons

DON'T LIKE HOW WE CANNOT DELETE INVENTORY.

Pros

Functionality smooth transition form booking appointment, to creating an invoice and ordering parts.

Cons

There are glitches in the system, things don't always work as planned.

Pros

Thorough and professional and very responsive

Cons

NA....did not have anything least to say

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

Chelsea was very informative and super willing to help us adapt to the new system.

Cons

The payroll tracking is not easy because we work on a commissions based pay, however we have found some work arounds that seem to be doing okay.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

The invoicing/billing system, the SMS/Emailing system and our new receipts was my favorite about AutoLeap.

Cons

I least liked the amount of different tabs there are that take you to the same page on AutoLeap.

Pros

Bringing the processes of scheduling, estimating to invoicing into a more streamlined process.

Cons

Change from what we were comfortable with into a quicker process.

Pros

easy to use and carter to my needs. and team is there when i need them wow thank you for making it easy guys..

Cons

lagging at times. tested internet and found no problems , so confirmed that at times it is running slow and lagging.

Pros

Once you learn how it works it easy to follow. Also repairs can be reported to car facts.

Cons

At start it a little overwhelming, it takes while to learn it. But they walk you though the entire process, need repeat help there willing to do that.

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

I LIKE THE PARTS ORDRING AUTO CONNECT AND ADDS PART TO ESTIMANT

Cons

THE LACK OF SIMPLISTY ITS SEAM TO HAVE ALOT OF STEPS TO ACCOMPLISH SIMPLE TASKS

Pros

Mechanical parts ordering is good and easy to function.

Cons

The tire portion takes way to long to navigate, looking up prior history is not great. No oil filter information when you write someone up, you have to look it up, takes time, no direct air or cabin filter info which tire shop has. Just a time consuming POS for a tire shop.

Pros

The integrations for estimating saves a ton of time, but the automations for customer reminders, follow ups, estimate approval, e-signatures, and reviews is what I love most.

Cons

Nothing so far, we have only used it for about a month now and are still building processes around the software.

Pros

so much data that you can pick and choose what you need. light years ahead of Mitchell who didn't have a reliable platform for inspections etc.

Cons

lots of data. KISS
the repair side is weak. and not very user friendly. i have mitchell for labor as the labor times seem more accurate with mitchell.

Pros

Love that it's cloud based and can access multiple stores Client base from my laptop. Ease of support

Cons

That there are multiple ares in the system were you have to make multiple selections to do one thing.

Pros

Makes things quick and easy. I like being able to take pictures.

Cons

I would like if you could take picture not only u see inspections.

Pros

the columns and ease of looking up parts & labor

Cons

the amount of work it takes just to give a tire estimate

Pros

The additional features and cost. Ease of use.

Cons

Motor repair guide needs more procedure break downs.

Pros

Very easy to implement, as AutoLeap customer service was fantastic and helped us every step of the way ... from day one to going live and beyond, making sure that we transitioned fully. The system is easy to use and easy to train the staff. We have become a much more efficient company already!

Cons

We still have a few kinks that we are smoothing out, but AutoLeap has been great at resolving our issues as they come along.

Pros

Customer service is top-notch. I know I can contact my rep at any time to discuss any concerns or questions I may have.

Cons

Some services I expected to have were not included, such as basic service notifications for customers, PartsTech is really not as good as just calling the local parts store, and there is no user-friendly mobile app.