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About Manager SE
Manager SE is a web-based shop management solution designed for auto shop owners that helps streamline workflows and provides visibility of all shop activities. It provides access to a selection of digital parts catalogs, handling the parts ordering process.
Manager SE generates reports and offers insights into revenue, sales and customer history, allowing data-driven decision making. It also facilitates contactless customer experience; with features such as text-to-pay and estimate approvals via text message.
The platform includes productivity tracking tools that automatically monitor technician hours and performance. It enables staff to conduct digital vehicle inspections and identify customer cars using plate-to-VIN decoding on their mobile devices.
Manager SE pricing
Manager SE does not have a free version. Manager SE paid version starts at USD 129.00/month.
Starting Price:
USD 129.00/month
Free Version:
No
Free trial:
No
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Manager SE Reviews
Feature rating
5 reviews of 52
View all reviews
Kevin
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 11/01/2018
EXCELLENT PRODUCT, GREAT CUSTOMER SERVICE
Pros
I'VE BEEN USING THIS SOFTWARE FOR 17 YEARS AND WOULD NOT USE ANOTHER PROGRAM TO MANAGE MY AUTO REPAIR BUSINESS. THE CUSTOMER SERVICE IS GREAT, I'VE NEVER HAD AN ISSUE THAT 1 PHONE CALL DID NOT RESOLVE. YOU WILL NOT BE DISAPPOINTED.
Cons
SOME OF THE REPAIR PROCEDURES ARE A LITTLE VAGUE, BUT A GOOD TECHNICIAN CAN ALWAYS FILL IN THE GAPS ON THE REPAIR.
Jason
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 03/06/2024
mitchelle manager the best choice for the middle ground
postive. its vendor integration makes parts sourcing and ordering effortless
Pros
fairly easy to use and navigate, diagnostics is pretty good. middle ground between alldata and identifix
Cons
when compared to its main competetors it is a middle ground solution the best of both worlds i guess.
Response from Mitchell 1
Thank you for sharing your feedback and experience with Mitchell 1's ManagerSE shop management system. We appreciate your positive comments about its ease of use and navigation, as well as the effectiveness of its diagnostics. It's great to hear that you find it to be the perfect middle ground your shop needs! Many others also find our vendor integration for parts sourcing and ordering to be a favorite feature, making the process effortless for you. Thank you for choosing ManagerSE and for providing insights into why you switched from other management software. If there's anything else we can assist you with, please let us know.
- Mitchell 1 Team
In your shop, at your side
Replied 10/06/2024
Josiah
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 28/10/2024
Solid Product
Mitchell is a well rounded program that is efficient to use after you learn some of its intricacies. It was a decent product that served us well. While it does not offer the features that many of the most up to date shops need, it does well for many.
Pros
Very capable shop management software that includes many amenities.
Cons
Software is dated and does not offer many of the latest options that make customer communication and presentation in the current century.
Many of the settings need to accessed through different menus. It can be complicated to understand how to change some of the settings.
Nathan
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 26/11/2024
Good But Outdated
Pros
Manager SE is a well established company with lots of knowledge.
Cons
Manager SE was not moving with the times of modern technology
Matthew
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 28/02/2020
Mitchell Manager SE
We've tried other automotive shop software companies and always come back to Mitchell. Been using them since 2013 because it works well.
Pros
Easy to use. There's a place for almost any kind of customer or vehicle information. Easy to customize WIP screen by user. Lots of useful reports for reporting metrics to outside CRM companies or in house marketing. EXCELLENT CUSTOMER SUPPORT! Full of features for tracking every imaginable metric. The software platform is always evolving and updating with new features. Best feature of all: Integration with the digital inspection platform Bolt On Technology.
Cons
The layout of parts and labor in "estimate" or "invoice" is very poor. For some reason, it puts parts on one side of the sheet and labor on the other instead of just presenting each job as an item. This format is confusing and hard to read. The font for the final dollar amount is so small it seems slightly deceptive. I've begged Mitchell to get with the program and offer another format. The good news is that if you have Bolt On it can generate a sensible and good looking invoice.
