AutoFluent Reviews

Pros

when it works, it's great. but never work properly since day one. the Total amount of dollar never worked.

Cons

Canadian tax is never correct, paid for support and problems never solved. contact support never answer calls, online chat takes over an hour to connect to a person, and if you are away for couple minutes, they disconnect you. in other word you can never fix an issue. even you paid for support they never fix the problem and next time when support expires you will NEED to pay again!!! But not fixed!!!! Garbage company!

Pros

Customer Service is so easy, quick and thorough with Autofluent. They make it simple to contact someone, I always get a prompt response, and I never have to repeat the issue like I do with other companies who transfer you through to 9 different support techs. Any time we've run into a glitch (which has been minimal), tech support is quick to respond and get it handled and then follow up and make sure that we are still happy. They have taken small suggestions and implemented small changes where it would make life easier, but still hold true to their software and it's consistency, not making unnecessary changes constantly. They always have a suggestion for fixing issues and are always incredibly helpful. I would highly recommend this program. In the three years we have been running Autofluent, it has greatly increased our ability to track parts, cores, sales, tech hours, etc. We feel like we have invested in a quality program.

Cons

The WO screens are very involved. There are a lot of items that can be clicked or changed or modified and when training someone, it makes it difficult to train and trust that they won't change something they shouldn't. However, with the ability to track and report so many items, it's is often that this mistakes can be caught and fixed.

Alternatives Considered

Reasons for Choosing AutoFluent

Reasons for Switching to AutoFluent

Pros

All the features are nice and good highly recommended you can see there that this is easy to navigate

Cons

There is no missing for me it's all goods and i will recommend this because it was very helpful and nice

Pros

Auto fluent is a great website to operate my business. I would recommend this to every friends and family as I know of.

Cons

I like how it is easy to operate and very functional to help my customers and clients to build up the business

Pros

It ease of use, super easy and fast intereface is a win, would highly recommend to any Automotive business, Customer support freiendly and effcient.

Cons

None to report at this stage.

Pros

The functionality and performance of this is exceptional, my inventory has never been more fluent than it is now.

Cons

i am 100% happy with it i have no complaints at all

Pros

Thoroughness. Everything has a reason and a path in which to analyze.

Cons

So far I LOVE this software for my business in every way i use it.

Pros

It is rare that I run into employees of a business that literally LOVE what they do. I can hear the passion in the voice of all 3 support technicians, (Troy, Chris and Shawn). I expressed this to all three of them as well as George Sein. I was so impressed with their character & the tonality of the calls (on a consistent basis mind you) that I asked about the process that was put into place that allowed for such good human beings to be in a work place. The support side of this business can be quite challenging and I received not 1 sign of frustration from either of the 4 (four) people that I mentioned earlier. It is with great pleasure to speak to them as I feel that I developed a friendship with all 4 of them already. This is a great feeling to have with a company as it establishes an undying loyalty to the establishment. Please continue the excellent work ethic & service that is exuded by your employees.

I am not easily impressed but I must say that I was greatly impressed.

Cons

If I had to say that there were any cons, I would say that your establishment closes too early. LOL. I only say this because I experienced a few selfish moments when I wanted the software readily available. (I had a strong egoistic & selfish moment there). In speaking with Chris, we found a couple of areas that could use some additions to the work order as the product is already near perfect. Another part of this establishment that is extremely impressive. Especially the cost when compared to R.O. Writer's $15,000 package deal (are they insane?)

I was so impressed that I have to add more pros than cons in this section even though this is the con portion of the evaluation. I referred 4 more people to obtain this software as it is (as I stated earlier) near perfect. Plus, you cannot beat the price. It's very affordable.

I mean this sincerely, please keep up the EXCELLENT WORK as well as the software improvements. I can go on & on, but I think you can see my perspective.

Pros

Helps us keep track of inventory in the shop so we know what we have and what we need to order

Cons

I don't really like the UI of the employee and customer management side so we use a different software for that aspect.

Pros

It is a functional piece of software and it pretty easy to learn

Cons

It looks like something that your neighbor's son would create in Access. If this is your only option, it'll work fine. Given that there are a million other options out there, you really should look elsewhere.

Pros

It is very easy to navigate and easy to use. It is a breeze to teach new employees how to navigate the system, we love it!

Cons

The system is not designed for the heavy truck market, but we have been able to make it work for us. It would be great

Pros

Customer support and the ability to get help

Cons

Getting use to it after years of different software

Pros

The best program so far that I've had that had everything I needed to use for my business. Also had a few extra things that I've never had before and now that I'm using it I can't do without it.

Cons

If anything I guess I'd say I wish they'd make you go through a tutorial at the beginning for stubborn people like me that tries to do it there self

Pros

I LIKE THE ABILITY TO BE ABLE TO HAVE 5 DIFFERENT WINDOWS UP AT ONE TIME EG SALES - INVENTORY - CUSTOMERS - VENDORS - & REPORTS. THEN FROM THERE YOU CAN ACCESS ANY NUMBER OF CATEGORIES FOR EACH ONE. AS WITH SOME PROGRAMS YOU HAVE TO CLOSE THE WINDOW - ACCESS THE INFO - & THEN GO BACK TO WHERE YOU WHERE.

Cons

MOST OF US TECHS & SERVICE WRITERS ARE ALWAYS IN A HURRY & DON'T GIVE YOURSELF A CHANGE TO REALLY LEARN THE PROGRAM SO THAT YOU CAN GET THE FULL BENEFIT OF THE SOFTWARE THAT WILL REALLY HELP YOUR BUSINESS IN THE END.

Pros

The Customer Data Base is the most useful thing for me so far. It's really the only feature I know how to use proficiently

Cons

I still can't figure out what else it does or how to send out emails for services that are pre set....or do projections for coming years ect

Pros

At C&R Tire, we have 2 retail service centers that do tires and complete automotive service, plus a local wholesale division with 4 delivery vans. We went live with TABs on November 1, 2010 at the begining of our busiest 2 months. TABS is so intuitive, we were operating more efficiently with TABs within 2 weeks than we were after 2 years on our previous software. Four months in were were using enhanced intergrated features like Wholesale Web Ordering, Carquest, Wenchhead, Alldata, Customer Link. OEConnections and Recommended Services. TABs has also been very receptive to my suggestions on how to make their system even better. I looked at about 10 POS packages before chosing TABSand TABs is hands down the most comprehensive and efficient. Oh, and the price is pretty good too.

Cons

I haven't found any yet.

Pros

Ease of use, Integration with other apps and programs, reporting is great and inventory control is great.

Cons

Nothing disliked about this company, Any issues we do have, support will correct or make changes to system to eliminate out issues.

Pros

easy for anyone to use easy to set up support all ways helps me when i need help

Cons

carfax / vin decoder needs vin decoder not tided to carfax

Pros

The customer service that Troy and Sean provide is exceptional and I couldn't be happier!

Cons

The only true frustration I have with the program is when I need to look at several Work Orders (looking for a vender on a part purchased, etc.) the system will take me back to the home page (and not stay on that customer's history) unless I use preview. If I use preview I can't view the vendor or list pricing. I would love it if the programers could make a "Done" button that would stay on the customer until I was "Done" with that customer. =)

Pros

Tons of features that help me watch my bottom line. I also like the invoice format and ability to integrate other systems such as credit card processing, ALLDATA, etc. Supports is awesome, if I have a question there is always someone available to assist me.

Cons

Tutorials don't cover all the features that are in the software. Some features are not inuitive but again support is great and usually solves my questions.

Pros

the staff at auto biz is extrimly friendly & the fact that when i have a problem they can go on line , & solve the problem while i am whaching it live on my screen is very important

Cons

my sofware before auto biz was a dos base program & the fact that every time i have to change screen for diffrent neeeds , seems to be somthing i have to get used to

Pros

This program is very easy to learn and use. If your looking for a system that does almost anything from managing sales & customers, keeping inventory and also online inventory if your a wholesaler then this is is your system.

Cons

Honestly we have had this system for over 4 years and I haven't found any cons yet.

Pros

Very fast install with good online intro to using the software. Was up and running in one session and using the program the next day. Extensive features make this a very flexible system to use.

Cons

A written users guide would help to explain what features should be used when and the best way to utilize the many reports that this program can produce.

Pros

Extremely user friendly, would recommend this program to any shop, large or small. The Tech support is like none I have ever experienced. Their support people are not in some foreign country, where you need an interpreter to communicate. The support is second to none.

Cons

Initial layout of cash