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About NAPA TRACS
The Napa Tracs is an online business development and management application that provides technical tools for automotive repair shops. Live tech support is offered 6 days a week with extended hours. The software helps in generating estimates and invoices using real-time data.
Napa Tracs provides robust tools that work for single users, multi-users and even multiple shops. Marketing, accounting and other technical features are included in the software. All of the technical details regarding spare parts or any other automobile-related information are accessible to owners through Napa Tracs' database.
The Smart Cell Phone option enables users to access the system from mobile devices, which helps when tracking a vehicle’s service history and the contact information of the customer. Additionally, this software helps automate bookkeeping tasks and plan marketing strategies.
NAPA TRACS pricing
NAPA TRACS does not have a free version and does not offer a free trial. NAPA TRACS paid version starts at USD 109.00/month.
Starting Price:
USD 109.00/month
Free Version:
No
Free trial:
No
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NAPA TRACS Reviews
Feature rating
5 reviews of 249
View all reviews
Joe
- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
-
Review Source
5
Reviewed on 28/10/2019
My opinion
Pros
Napa has always been a very strong and wise franchise corporation there Auto part stores are worldwide easy to find what you need
Cons
I cannot find anything at all that is wrong with this page
Mark
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 13/07/2019
Be careful
The base program is great-lots of changes from legacy to enterprise-some good some not-many useful features from legacy not in enterprise-NAPA doesn't seem to be interested in suggestions from users-would recommend test driving before buying
Pros
works pretty good to do daily repair orders-has some very nice features to run my business-help desk has some of the best people ever-they know the product-usually get things done properly and quickly so you can carry on
Cons
For over 8 years I have been promised that "soon Tracs will allow industry wide ordering that works well"
Not true! Unless you order 99% of your parts from NAPA you will not be happy. Every time I contact Tracs to find out when there will be a fix I'm given another excuse-in their defense I am using the software at no charge right now but I would much rather pay them and have the product they promised to deliver.
Alternatives Considered
Manager SEReasons for Choosing NAPA TRACS
activant quit supporting their programReasons for Switching to NAPA TRACS
As stated-I was told it would work with other vendors-turns out it's very poor at that function, but I'm an old guy and it's hard to change once familiar with a system
John
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
2
Reviewed on 28/03/2023
Napa TRACS ~ AOL dial up in a nutshell. Think 1996 speed at times.
It's been an exercise in patience
Pros
The ability to have access to several parts suppliers on one program and the ability to write repair orders with the same system.
Cons
It is the slowest working automotive program I have ever used in 30 years. 1992 we transitioned from hand written repair orders to computer. This system is slower.
Eric
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 01/06/2022
Excellent automotive shop management!
I've been using Tracs for over 15 years, it's been great. The newest iteration, Enterprise, is great!
Pros
Simple, easy to use. Great integrated labor and parts ordering. Great reporting once you know how to use it.
Cons
System settings menus aren't organized very intuitive. Reporting is great but has a learning curve.
Alternatives Considered
Manager SEReasons for Switching to NAPA TRACS
Better integration as a Napa Auto Care Center.
Michael
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 01/06/2022
Good product.
Pros
Easy to use and easy to make estimates. Easy to look up NAPA pricing.
Cons
I wish there was a way to add in additional owner info, like with a married couple, who wish I would call the one or the other at certain times. If there was a spot for two owners and a way to differentiate the phone numbers for each that would be very helpful.
