NAPA TRACS Reviews

Pros

Napa has always been a very strong and wise franchise corporation there Auto part stores are worldwide easy to find what you need

Cons

I cannot find anything at all that is wrong with this page

Pros

works pretty good to do daily repair orders-has some very nice features to run my business-help desk has some of the best people ever-they know the product-usually get things done properly and quickly so you can carry on

Cons

For over 8 years I have been promised that "soon Tracs will allow industry wide ordering that works well"
Not true! Unless you order 99% of your parts from NAPA you will not be happy. Every time I contact Tracs to find out when there will be a fix I'm given another excuse-in their defense I am using the software at no charge right now but I would much rather pay them and have the product they promised to deliver.

Alternatives Considered

Manager SE

Reasons for Choosing NAPA TRACS

activant quit supporting their program

Reasons for Switching to NAPA TRACS

As stated-I was told it would work with other vendors-turns out it's very poor at that function, but I'm an old guy and it's hard to change once familiar with a system

Pros

The ability to have access to several parts suppliers on one program and the ability to write repair orders with the same system.

Cons

It is the slowest working automotive program I have ever used in 30 years. 1992 we transitioned from hand written repair orders to computer. This system is slower.

Pros

Simple, easy to use. Great integrated labor and parts ordering. Great reporting once you know how to use it.

Cons

System settings menus aren't organized very intuitive. Reporting is great but has a learning curve.

Alternatives Considered

Manager SE

Reasons for Switching to NAPA TRACS

Better integration as a Napa Auto Care Center.

Pros

Easy to use and easy to make estimates. Easy to look up NAPA pricing.

Cons

I wish there was a way to add in additional owner info, like with a married couple, who wish I would call the one or the other at certain times. If there was a spot for two owners and a way to differentiate the phone numbers for each that would be very helpful.

Pros

1. ease of ordering Napa parts
2. plate and vin scan into work order

Cons

The software is cumbersome and difficult to learn for a small auto repair shop
we dont use 75% of the features

Pros

The cost is reasonable.
Once we adjusted to its unique style it is fairly functional for our daily use.

Cons

It reporting features for our 4 shops is abysmal.
Getting support or response for requests to fix items is a no-go. Mostly the solution we are offered is to purchase a third-party work around.

Pros

We use the Work Orders, Invoices, Purchase Orders

Cons

Finding a part used with a customer by description would be nice

Pros

I really like vin decoder to save me from typing vin in manually

Cons

Repair info for older vehicles is not supported

Pros

Being able to transfer parts to tickets.

Cons

Very slow in parts tech. Confusing report section. Hard to navigate. Can't remove cars on tickets for carryout parts.

Pros

They way the orders are handle and the customer service is great

Cons

The packaging 📦 is not the best i could recommend

Pros

That it enables me to track my businesses well.

Cons

That is making to make all my business just using my phone and business is done.

Pros

We've used this program almost exclusively for the last 12 years. It has much to offer, but as it's been replaced with the Enterprise software, getting support and improvements can be difficult.

The things we like include being able to group all job-related items together; building jobs with labor, parts and sub-items; ensuring POs are received prior to invoicing; noting how our new customers heard about our business; various report options to help us learn about our productivity. We've just moved our Senior Technician to book time and the two reports that reflect book time are mostly helpful, when the data is accurate.

Cons

There is little to no support for the Legacy software, and the team is clear about there being no improvements to this software - that's frustrating. It's pointless to share other frustrations as the Legacy program is not longer offered to start-up shops for use.

Pros

Ease of use is my favorite thing about it, though I would change 1-2 things if I could. Item history has got to be my favorite tab, also I love the convenance of transferring parts directly to the work order from Napa pro-link or parts tech.

Cons

I miss the freedom we had to enter something as simple as : Dump trailer , gooseneck trailer on the pre- 3.0 version of tracs , though it did still require a year to be entered in which I usually noted 0 year, but also sometimes the customer thinks it unimportant to provide info in which case I used to enter 0 year and Unknown Vehicle into the vehicle info.

Pros

I love napa Tracs but as a mobile automotive repair business I have found certain limitations it has to be hooked to a laptop for invoicing estimates. unfortunately I will have to be looking for a more mobile option if possible . i like the ability to send and invoice work orders estimates and invoices on the fly with ease of access being able to access mitchell one for my diagnostics and being able to use that system and all the benefits that come with it. i wish i didn't have to use the software of tracs only from my laptop. also it does glitch out but that could be my laptop more than the program you have to have a lot of memory and speed to run the program also processing power is key. it does have a very professional look to the customer when they see the invoices and epicor makes ordering parts and comparing prices across the board a breeze.

Cons

i wish tracs would do a better job of integrating the parts into the work order but in order to do that you have to actually order the parts instead you spend a lot of time copying and pasting part numbers and information from the pro link screen to the work orders and also the way i use it is considering i dont always make the sales cause some customers buy and dont buy i use an item i have made called misc part and then add the part number to the estimate as i go so i can get the estimate written quicker to present to the customer it can be a challenge getting used to the program also anytime you add a new customer even if you get the quote or not they are forever stucj in the system and cant be deleted they can only be hidden. which makes it difficult also. the same with the parts and items you put in they can be altered but never removed.

Pros

As the title states TRACS is an application that will do heavy lifting for organizations of any size. The set of features and capabilities exceeds my ability to master them. I do know that when and if we need to extend the software or add a capability its likely a phone call or two away. The support folks screen share and work through issues very well.

Cons

I will welcome when TRACS moves to the cloud. The ability to login from the road and work up a quote or run reports is hampered by the server based application. Its not impossible but requires a 3rd party applications.

We would also prefer to have more control over the appearance of invoices and estimates to create an updated look.

Pros

The software for the most part is very user friendly for people of all skill levels.

Cons

There could be improvements on the back end of things as for reporting and some additional key accounting pieces that should be in place. Definitely geared towards a Mechanical type of business versus an Auto Restoration business that does both mechanical and auto body repairs.

Pros

The ease of making estimates using Napa parts and Mitchel labor is fast and easy.

Cons

Using parts suppliers other than Napa can be less intuative.

Pros

I like the customer support, email feature and the vin decoding when it works, the mitchell catalog is also a great feature when it works

Cons

the ability to text customers would be great. the VIN decoding could be a bit more accurate I have had problems where it decodes the wrong engine size or model making it likely to order incorrect parts

Pros

Many features in tracs are important to our business. As the accountant, I love how the info from tracs propagates to our Quickbooks with one click. It's a central place for all info needed by our team.

Cons

Sometimes customer payments don't close out their invoices. They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to. I have to manually close those invoices.

Pros

We have been through many versions of tracs. We went from paper to Tracs. It was so easy to use. The training curve was very short. The invoices are very easy to read and are some what adaptable to each shop's circumstances.

Cons

The current version, Enterprise, has totally messed up the recommended services. I would like to be able to go back to the legacy version. No one has really been able to help me set up labels under the new system.

Pros

The product is easy to use and navigate! We have been using TRACS for 19+ years. Upgrades are essential and scheduling was the best implementation.

Cons

Quickbooks implementation could be easier

Pros

Cost. Tracs offers many features at an affordable price point.

Cons

Lacking CRM features. Some things are clunky and the program runs slow and get stuck occasionally.

Alternatives Considered

Shopmonkey and Manager SE

Reasons for Switching to NAPA TRACS

Cost vs features

Pros

Ease of use and integration into our workflow

Cons

There have been changes implemented that seem designer friendly and not user friendly

Pros

It was a smooth integration, customer support is amazing! So wonderful to have a team behind the product to help us in the field.

Cons

There was an update made that took away my ability to edit a repair order after it was closed. I can do it the same day, but after one day, I have to call in and spend 20 min on the phone with tech support to add information or fix a mistake. I think this is absolutly crazy that I can't do this anymore. It really frustrates me that I can't do this function in my own business.