Mitchell RepairCenter Reviews

Pros

The software is very complete, you can do everything from gathering your repair information to access your vendors’ paint, parts and rental apps in one platform.

Cons

Can take a bit of setup time, but honestly worth it in the end!

Pros

Mitchell Repair Center does an excellent job at providing accurate diagnostic information to technicians. The fixes and recommendations they provide are verified by technicians all across the country, and are accurate. We primarily use Mitchell (ProDemand) for finding trouble-code recommendations with vehicles that we service, as well as customer estimates, TSB information, and fluid capacity and requirements for our vehicles.

Cons

There really is not much to complain about with the product! It does what it sets out to do and provides accurate information, quickly.

Alternatives Considered

Reasons for Choosing Mitchell RepairCenter

Switched From

Reasons for Switching to Mitchell RepairCenter

Pros

Ultramate, which is their estimating software, is the only product I have enjoyed using. However, the price you pay is way too high as any function you add is considered an add-on and will cost more money.

Cons

The price is way too high and and getting out of a contract is impossible even if the product or add on was horrible. It won't matter that their management system is hard to use and there are way better ones out there. All of their systems are supposed to work together and make things easier for shops, but they don't and will cause more wasted time and headaches. Their customer service starts out great with the sales team, but once they get you to sign their contracts and you are unhappy with a product things take a turn. We have spent hundreds of dollars on software that we do not even use and their customer service is not helpful when they say there is nothing you can do about it because you signed a contract. Trust me, I wish I would have known there is better software out there.

Pros

I found that I had to jump thru too many hoops to find parts location.way too long to do simple things

Cons

parts locator function .it would take me way too much time to locate certain items on vehicles.on a very busy day

Pros

Their ability to look up any vehicle. Very convenient

Cons

The pricing I believe is slightly high. But worth it

Pros

Compared to it's larger competitor, I feel it is more polished. I like the provided diagrams, and the overall ease of use.

Cons

Labor times vary between it's larger competitor, and it is almost always less time in Mitchell (not a good thing). There are many times that in the middle of building an estimate, the program will close, and everything you've been working on is deleted/gone.

Pros

Nothing, even the plainest of hondas were lacking information in all sorts of departments

Cons

Repair information is ALWAYS INCOMPLETE, whick leaves me looking at google fr information. An absolute waste of funds. Fluid capacities on what you are working on, not very often. For even the plainest of cars. Part location does not exist, diagrams are a mess to find, and when found they DO NOT HAVE CONNECTOR VIEWS, and i go back to google. This software is a joke. When i communicate my frustration with their lacking software, I am told I need more training. Its easy to use, but LACKS INFORMATION about repair on 99% of the jobs ive done and used it for them. Save your money.
Called customer service, they said i'm locked to a contract, and they will put me in collections. I could care less what collections you are talking about, the cc will receive a STOP PAYMENT TODAY. ALLDATA WILL GET YOUR BUSINESS

Pros

Complete capabilities for all auto services, easy ordering parts, access to electrical diagrams and service procedures.

Cons

It only runs on one computer; it is not cloud based to simultaneously run on remote tablets and laptops.
It feels like a 1990's product, as obsolete as a flip-phone. Competing products are "cloud based" and can be operated by multiple people remotely in customer parking or waiting areas. Unlike competing products, Mitchell cannot incorporate pictures taken with a cell phone to document problem areas or existing body damage (!!) on a customer car; the list of "cannots" goes on and on.

Pros

The product is generally easy to use. There are more features than we can even use- has an "all in one" feel to it. There are piles of reports, accounting pages, scheduling features- we sometimes use other programs to facilitate but could dive into Mitchell Repair Center deeper if needed.

Cons

It's not instant, there is a brief delay after clicking that you have to wait for before the page loads. Sometimes there is glitches in the scheduling process- unexplained errors (but could be due to human error?) I don't love how crowded the home page is. Too many options everywhere, could be tidier.

Pros

Easy to use by anyone and very thorough. I wish they would integrate Autoleap's texting and pictures into their write up and accounting system. It would be a perfect system in my opinion.

Cons

Not very much to aid in selling the jobs, i.e. texting and pictures

Pros

Looking up automotive parts, OEM numbers, and pricing is quite simple with this application. It is user friendly and allows the user to search via multiple parameters. Parts are broken down in easy to find sections and results are easy to read with clear diagrams. Models seem to be quite up to date.

Cons

Application seems to stall if the user does not refresh after looking up a few parts - will not allow multiple searches back to back. This is a flaw for a user that does quite a bit of parts research, but a refresh or closing out of the application and logging back in fixes the issue and allows the user to continue their work.

Pros

the ease, the detailed illustrations, the ability to look up time for repair work, and the ability to get the right parts for my customers

Cons

i think there is nothing i can complain about, Mitchell has always dome me right, when i was in a pinch

Pros

It has a lot to offer. It includes a lot of good specs and tips for car repair.

Cons

I feel it could be setup a lot easier to use and find things on the program.

Pros

I really like the search option. The colored wiring diagrams are a must. Also making estimates is easy.

Cons

The screen sizing when attempting to print is complicated and somethings just don't print well at all.

Pros

It works although everyone I talked to after purchase recommended CCC.

Cons

They are unwilling to work with you on the contract. I went out of business due to the Covid-19 and they would not let me out of the contract even if I were to get the account current. I tried to work with them, but it seems like going out of business is not hard enough they want to ruin my personal finances as well. Thanks.

Alternatives Considered

Reasons for Switching to Mitchell RepairCenter

Pros

Not my favorite software to write estimates in but not the worst out there. The visuals of parts is pretty good in this system.

Cons

One of their competitors is just more user friendly. This system doesn't flow as smoothly and it is harder to learn to use. Manual entry of lines is more often required which can be frowned upon by insurance companies.

Pros

Honestly the only thing I really enjoyed within the system was their detailed diagrams

Cons

It is a very hard to navigate system, customer service is not very helpful at all.

Pros

Mitchell has always outperformed the competition when it comes to wiring diagrams for automotive repair

Cons

the management software lacks small features that make good software great, like texting customers through the main service writer platform.

Pros

When using Mitchell I loved the idea that you could look up service history.

Cons

The pricing of the software was what I liked the least.

Pros

I am so disgusted by the attitude of this company that I cannot think of one positive reason to do business with them or have their software.

Cons

The absolute worst company service and company in general to deal with that we have ever encountered.