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About AutoLeap
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AutoLeap is a cloud-based auto repair platform designed to streamline operations and handle administrative tasks for independent repair shops, multi-location stores, and franchises. The solution facilitates various operations of the auto repair business, including estimate generation, customer communication, user management for multiple shop locations, and more. Key features include scheduling, invoicing, and financial management.
The tool provides digital vehicle inspections with multimedia support, which allows technicians to conduct thorough inspections using a tablet or mobile device and share detailed reports with customers. The automated scheduling feature allows customers to book appointments online and the customizable digital estimates and invoices help generate bills and optimize approval process and payments. The solution offers a dedicated technician application that streamlines the workflow for service staff, optimizing overall productivity. It also offers marketing and customer review tools that help auto repair shops attract new customers and retain existing ones by leveraging positive reviews and email marketing campaigns.
The automated appointment reminders manage no-show rates and ensure customers remember their appointments. The digital inspections help optimize the average repair order value by facilitating upsells through transparent documentation of needed repairs. Additionally, the integration with QuickBooks automates the financial aspects of running a shop, streamlining accounting processes, and handling manual data entry errors. AutoLeap also allows various integrations with third-party platforms such as Nexpart, PartsTech, CARFAX, Mitchell1 ProDemand, and TireHub.
For operations management, AutoLeap provides real-time insights into shop performance, including profitability reports that help owners make informed decisions. The platform's dashboard, called the work board, provides a clear overview of the shop’s activities and workflow, enabling effective job assignment and progress tracking. It also helps optimize the technician's productivity by running inspections and tracking time logged against services. AutoLeap's inventory management module helps shops maintain optimal inventory levels. This feature also assists with parts ordering from different vendors. The platform provides features designed to optimize customer satisfaction and engagement. Live chat, SMS and email functionalities facilitate communication between the shop and its customers. Online payments and card swipe options offer convenience to customers. Inspection reports, estimates, and invoices can be sent directly to customers' mobile devices, making the approval process more accessible.
AutoLeap pricing
AutoLeap does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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AutoLeap Reviews
Feature rating
5 reviews of 695
View all reviews
Adrain
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
4
Reviewed on 17/10/2024
King Warlance Automotive Technologies LLC
Pros
It's a time saver and less paperwork for me.
Cons
I have to already be logged into the site to find out that I have notifications or jobs ready and waiting.
Response from AutoLeap
Thank you for your review, Adrain! We're glad to hear that AutoLeap is saving you time and reducing paperwork. We appreciate your feedback about needing to be logged in to receive notifications and are constantly working on improving our user experience. Your insights help us make AutoLeap even better!
Replied 29/10/2024
Zach
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
5
Reviewed on 17/10/2024
Saw the advantages and didn't hesitate
Excellent! The integration team were very knowledgeable, thorough and communicative, the time saved in day to day tasks is obvious, and the user-friendliness and built in features are great for the price.
Pros
Ease of use, helps streamline processes, and all inclusive management features
Cons
I'd like a little flexibility on the color scheme but the standard green is fine and this is a pretty superficial con.
Reasons for Choosing AutoLeap
Better price for more features and much easier to use. Autoleap is also obviously familiar with Automotive Repair shop needs.Switched From
Manager SEReasons for Switching to AutoLeap
A more complete management software with excellent supportResponse from AutoLeap
Thank you so much for taking the time to share your experience with AutoLeap! We're thrilled to hear that our software has helped streamline processes and deliver an all-inclusive solution for your shop. It’s fantastic to know that our integration team made a positive impact and that the user-friendliness and built-in features are adding value to your day-to-day operations.
Replied 12/11/2024
COLLIN
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
2
Reviewed on 08/12/2024
glitch riddled and contract happy. dont waste your money or time.
You pay a lot for a system that isn't any better than the others that are cheaper. Every time they would add an update to the software, they would have other issues after. At the time of writing this, I am still dealing with customer info being removed from tickets every time i enter back into a ticket. they apparently fixed this issue but it is still present.
When i tried to leave, they told me my contract automatically renewed (without my approval or knowing) and they wont let me leave the contract even though i've made it very clear the system doesnt work for my shop.
fyi, no other shop management system does this and autoleap is the most expensive system out there and yet is a good ways behind the other systems you can get.
Pros
Product has a lot of cool features (although most other softwares have the same features)
the support team was quick to respond when there were issues (there have been plenty in just a year)
Cons
Software is full of glitches and errors.
The web app often freezes and the inspections are problematic. Often inspections would come back incomplete and we would lose all data and details of the inspection.
You cant record more than a few seconds of video for inspections so its totally pointless to have them on there.
Pay attention to the contract you're signing. the contract states they can renew your contract every year without your approval and without giving you a heads up. It doesn't bode well for a company when they feel the need to hold you into a contract to get you to stay and pay them money. all the other software we have used were month to month because they believe they have to earn your business every month and if you need to leave to better your business then they are more than happy to let you leave. autoleap however does not operate that way and will not let you leave even if their software isnt working for your business.
there are no 3rd party integrations with autoleap, so dont expect to be able to add any of the other awesome 3rd party systems that can make your business thrive.
Autoleap wants you to rely on them and them alone.
Kera
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 30/10/2024
Amazing System for Auto Shops!
Has been an amazing transition and very easy to train due to the amazing staff at Auto leap.
Pros
Very simplified system that saves time due to the amazing features such as parts Ordering, being able to send for approvals and invoicing, and a chat box that a real person responds within a minute to help with any technical difficulties
Cons
We are on the least for some enhancements that we are liking to make the system best for us such as more attachments being added to a RO. We are excited to see how long it takes for an enhancement to be updated within the system and have high hopes.
Response from AutoLeap
Thank you so much for your review, Kera! We're thrilled to hear that AutoLeap is streamlining your operations with its simplified system and responsive support. Your feedback on enhancements is invaluable, and we're excited about the updates we have planned that will make AutoLeap even better for your needs. Here's to many more successes together!
Replied 12/11/2024
Jaeger
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 01/12/2024
Loving it!
Overall, im very happy with the program. Ive found it to speed up my inspection and repair times and provide for easier access to more accurate diagnostics.
Pros
Smooth usage between laptop, tablet and cellphone even for an app based program. Enjoy the direct access Prodemand and Mitchell and the ability to hilight notes and concern points for the service managers to be able to bring tk the customers attention while i continue on with the diagnosis, repair or inspection.
Cons
A bit laggy, we have found that at the shop at times it will highlight with an odd error for vehicle model year on the laptop side of the program, but on the phone or tablet itll work with no issues, you just have to transfer out. Another issue weve had is when trying to access mitchell, it will start to load a secondary page and subsequently crash both pages, forcing a restart of the inspection or repair timing.
