Lobbytrack Reviews

Pros

Mater Dei High School gets a lot of visitors yearlong. One of the challenges is being able to accurately know when visitors are coming and to have a list of those on campus. LobbyTrack answered all the issues our Security department had, with the added benefit of being very intuitive by guards and worked seamlessly with our current visitor check process.

Cons

Since we have different departments, the receptionists at those department have told me that they would like a way to view just the hosts from their department, instead of seeing all visitors coming to campus. Is there a way to use the OUs in AD to segregate departments so receptionists can separate the accounts?

Pros

Lobbytrack is easy to set up and implement with great customer support. The guard app helps the security team to monitor vistors and employees on site and the employee app makes it simple for our team to schedule and checkin vistors ahead of arrival, reducing checkin in time and congestion in our reception area. The portal is easy to use, configure and provide a great level of reporting.

Cons

The app switches between visitor and employee mode when being used on a single iPad, which was a little confusing. However, this was easily remmededy by using 2x iPads, which actually works much better for the business.

Pros

Easy to set up, easy to use. Inexpensive to set up.

Cons

Not not integrate well with other items. Constant issues with printer, label, etc.

Alternatives Considered

iLobby

Reasons for Switching to Lobbytrack

Cost, reviews, basic set up. Recommended by another office

Pros

The simple and easy to use sign in and sign out system!

Cons

It does not export the duration within the day a visitor had actually work in a day. So similarly doing this within a week, to enable us to access the total hours of duration of work within a day or a week or a month.ROI is necessary to get this parameter up running along the business hours.... Another thing that need to be leverage on is the integration of another product. It would be necessary integrate another product such as Zapier to run some of the other stuffs that generate business working hours report for our human resource management officer!

Pros

It is very easy for our visitors to sign in and we can use it well for Emergency drills.

Cons

unable to sync with our current systems specifically

Pros

While it is a full of features, the ease of management, implementation and use if what I feel is why I chose to go with LobbyTrack. It really is well thought out!

Cons

Printing protocols seems to be limited to airprint, USB printing would have been beneficial.

Alternatives Considered

SwipedOn

Reasons for Switching to Lobbytrack

LobbyTrack had everything we needed for both our short and long term needs. My overall initial experience with company reps also gave me the comfort level I needed to make my decision. The price was important as we are a small organization with limited resources. LobbyTrack helped us a non-profit client get the most for our money.

Pros

We loved that all we needed was an iPad or tablet in order to utilize the software. It was super easy to set up and we could everyone loaded and ready to go in under an hour. It took longer to install the printer than the employees. We are using a laptop as a kiosk for signing in, and teachers just scan their badge when they get to school for the day. The secretary absolutley loves the reports because it shows how many people were on campus, what time they left, and for how long everyone was here.

Cons

When I first started looking at the product, I was able to add email addresses to employees. However, when I went to update people for this school year that was no longer an option. We haven't deployed the employee app yet because the learning curve is a bit steep for organizing visitors, but I think once they get an initial training it will be super easy for them to set up conferences and visitations with parents.

Pros

That everything was thought of, and a simple step through of what is required.

Cons

I had trouble getting the label printer to communicate with Lobbytrack which I am currently working on.

Pros

I enjoy the simplicity and the controls of the features that are available to use.

Cons

The fact the we were not notified sooner about lobby track being made available online.

Pros

I really enjoy that Lobbytrack offers us the feature to have our guests sign in virtually. Most importantly

Cons

I dislike that Lobbytrack has a lot of features that we cannot utilize. We do not use the locations or rooms. Also it would be nice if it could integrate with Google.

Pros

I love that Lobbytrack integrates with our access control system for real time provisioning and deprovisioning of access cards. You can literally activate access cards for guests on arrival within seconds. Then, upon sign-out and/or after a designated period of time elapses, the access card can be shut off automatically. This really helps us from a security standpoint. Enabling the integration with our access control system was seamless easy.

Cons

There are a few elements that could benefit from a mild user-interface refresh on the admin side of things. It would help to have more control over security role granularity for access management of privileged users.

Alternatives Considered

Greetly, Envoy, iLobby, Eden Workplace and The Receptionist for iPad

Reasons for Choosing Lobbytrack

The other system was clunky and unreliable.

Switched From

Teamgo

Pros

Easy setup and management. Deployment to iPad was a breeze.

Cons

Pricey for the advanced features but if you have multiple sites totally worth it. For the iPad, the sign out button could be bigger and more centrally located.

Pros

Lobbytrack has an attractive user interface and is easy for visitors to navigate to sign themselves in and out. Emails are sent to hosts to let them know guests have checked in. It allows you to create custom badges for your site.

Cons

Setup is not as intuitive as it could have been, however a demo with [sensitive content hidden] helped quite a bit and we were able to get past the rough areas.

Pros

Lobbytrack is an easy to use software that works well with our system

Cons

It can be hard to check who has signed in from a mobile

Pros

Very easy for end users (employees) to log in and out. Use a QR Code, App, or Signature. No Excuses for not using it! Support has been fantastic and rarely needed.

Cons

Reuse of our old bar code badges was not possible so we ended up covering the old bar code with a QR code. Problem solved.

Pros

I liked how easy it was to initially get the system up and running. The product looks polished and is quite configurable. Most of the features that we care about are included in the free licensing tier, which should be sufficient for most small business or organizations. The technical support folks have also been quite responsive, at least during our extended free-trial of the Ultimate Tier.

Cons

My biggest frustrations have been with a lack of good documentation and the limitations with SSO. Companies should no longer be treating SSO like an elite feature to be offered only at the most expensive levels; SSO should be a basic security feature available at the lower paid tiers. Enhanced security around authentication is good for customer security and good for the product's reputation. Also, the lack of SSO functionality in the employee app is honestly kind of weird and prevents us from using it.

Pros

Lobbytrack has many features that our business does not need (e.g. photo capture), but they are all easy to disable to simplify the sign-in process.

Cons

I find the UI for changing the printed ID badges is often inaccurate.

Pros

Lobbytrack is extremely easy to use, the interface is simple and clear and intuitive

Cons

Haven't discovered anything I don't like about it yet

Pros

The best feature we found is the versatility of the product. Easy to use, fast processing and great customer service of Jolly's staff make it a unique product. So far we have never faced any issues while storing a large amount of data.

Cons

Because of the timing difference between the US and Australia, it is hard for us to talk to Jolly's customer service.

Pros

Low cost of entry, easy to test/ trial/implement. Both the on-premise and cloud versions just work. Have rarely required support and when required, they always deliver. Lobbytrack is very interested and responsive to customer input for product improvements/adjustments. Highly recommend this product.

Cons

We've been using the product for 10+ years, can't think of any relevant concerns or flaws.

Pros

They are helpful and send links if there are problems, despite the minimal free support they offer.

Cons

Since we began using Lobby Track, we have had nothing but appreciation for the technology.

Pros

The scanning of the DL, was the best for us to save time and get people to their destination.

Cons

Would like to use the front camera on an Ipad

Pros

Very Easy To Use Even A Person who have lack of knowledge about technology can use it.
Visitors feel hassle free experience on gate.

Cons

Only Working on windows now time is changing so then need some up-gradation.

Pros

Their basic requirements are pretty all rounded and expected of a Visitor Management System. They offers integrations with Access Control System which not all Visitor management system are capable of. This would be a plus point to the customer.

Cons

We would hope to see further improvement when it comes to integration with other systems, perhaps more Access Control Vendors for the online version of LobbyTrack, this would be an excellent and niche selling points.

Pros

I like that I can input our visitors information before they arrive so all they need to do is scan the QR code sent to their email. It saves so much time during the check in process.

Cons

The ID scanning feature does not work well. I have only been able to make it work once and it took a long time for the barcode on the ID to be read.