Greetly Reviews

Pros

Greetly has been really easy to use, but also allows us to customize every aspect how we want. Using Greetly as a visitor management system has given us a secure, private and cloud based check-in app and esignature solution. I like the licensing terms and pricing much better than the alternatives that I looked at, too.

Cons

I didn't like the old interface as much, but they improved it nicely: They must have brought in some UI experts or something.

Alternatives Considered

Reasons for Switching to Greetly

Pros

I love the multilingual feature of Greetly how perfectly it supports different language which helps me a lot. The automation also reduce the chance of mistakes and saves time. The user interface is very friendly which makes it easy to use.

Cons

I dislike that it requires the additional hardware which adds up the extra cost also with no mobile app which is the big turn off for me.

Pros

Easy to set up and plenty of support along the way. It is also very cost effective as some other systems we shortlisted were overly complicated for our needs.

Cons

Perhaps could do with increased functionality as long as it doesn't compromise simplicity and a more modern interface, such as the look and feel of Xero for example.

Pros

I really like the functionality of this app as everything is customizable. My clients are happy because they can manage better their time.

Cons

I am happy with this product over all. We use this software on regular basis and its very helpful to manage everything and save our time.

Pros

very simple tool to use yet technically powerfully even easier for visitors to use. My employees and guests all rave about it

Cons

I don't have any bad founds or suggestions for this app, I'd like to be able to suggest feauture request in the future.

Pros

As a doctor my time is critical, thanks to greetly I have control over my time. My patiens never been happier. I don't miss any appointments and my clients can schedule their sessions whenever they want.

Pros

I love that I can change the functionality of Greetly on my own. I change it frequently depending on what is going on in my office. It also looks very professional and is easy to use. I also manage 3 locations and I have the ability to remotely update each location with the click of a save button.

Cons

No complaints here - Greetly have been great about tailoring the software to meet my needs.

Pros

At the begging we had a mess in our office, after we found greetly on the web we desided to give it a try and it was worth it, he have improved our reception process in so many different ways

Pros

I was afraid of getting this greetly app, but once I got it and started to work with it could see it was exactly what I was needing to improve my work. I usually recieve like 3 or 4 contributors per day and it was really hard for me to make an precise appointment for all of them. Greetly helpt me like a real recepcionist, making my schedule everyday and giving to my contributors the chance to organize their time too.

Pros

There's plenty of space for buttons, there's a good amount of customization available, and it also is able to be integrated with Operate, if necessary.

Cons

Other similar software allowed for custom pictures or icons for the button, which is sorely missed

Pros

- Quick to set up and install
- Easy End User interface
- Flexible and easy to make changes
- Staff access to maintain contact information and status
- Low cost entry for large payoff

Cons

Overall very functional and good level of flexibility to make it fit our unique needs but the following improvements to central administration and roles would be really helpful:
- Would like ability to create buttons and waiver forms that I can push to multiple lobby locations, currently you must set up each location from scratch
- Ability to view visitor logs for account and filter by location as desired, currently must go to a different page to see each locations log
- Role for staff that allows them to view and manage user log without access to other set-up options
- Ability for staff to put an auto text response to notifications that would be sent to the phone number entered by the client

Pros

Greetly is easy to program and use. We use it for both checking people into our shared workspace but also for tracking snack charges in our community kitchen.

Cons

It would be great if it could automatically recognize someone and automatically populate their information versus them having to put it in every time they come. We have visitors who come weekly and each time they have to manually put in their info. even though it has a 'return visitor" button, it doesn't save them any time, they still need to manually add their name, phone #, email and other fields that we stipulate.

Pros

It does exactly what we need it to do. Alerts the proper person when a visitor or delivery arrives. Costs considerably less than a full time receptionist.

Cons

I wish that the number that it calls / texts from to alert employees of a visitor would show up as Greetly or Virtual Receptionist on caller ID. It calls from a Colorado number that can easily be mistaken for spam and not answered. That has been the only complaint from employees at my office.

Pros

Our favorite things about Greetly is that, quite simply, it saves us money. Furthermore, it produces less-friction for our clients/visitors and gives them a professional, easy reception. We absolutely love Greetly!

Cons

We always have some people who don't know how to use it (or, perhaps more likely, don't want to use it).
There are some people who come in that seem to absolutely NEED human-contact. In that regard, Greetly doesn't completely replace the role that a traditional receptionist fills.

Pros

Lots of customization options. Fast. Maintains our visitor list online.

Cons

Ummmm, can't think of any.

Pros

Using greetly has allowed my small business to operate proficiently without a receptionist. All of my guest love the ease of signing in and I know exactly when they arrive.And some of my appointments very few though are not very tech savvy but they learned how to use it with very little reluctance

Cons

There is no one there to tell my guest if i'm delayed or in a meeting .

Pros

The amount of customization you have is amazing, very simple to set-up, you'll be ready to go in a few minutes.

Pros

This app has alleviated a lot of stress that we had in our reception, effortless you can have a smart assistance. I am happy with this product over all, the functionality is awesome.

Pros

The fact that you can track what packages have been collected and by who. This way no packages go astray from the point of reception to the post room where they are collected.

Cons

Took a little time to get to grips on how to set it up, but the people at Greetly kindly scheduled an online meeting to answer any questions we had.

Pros

Our receptionist was often bogged down with customers walking in, and they can now use Greetly to save time on checking in clients, and notify the employee that a customer has arrived.

Cons

I think it is a bit expensive for the value it brings. Not a huge con, just good to note.

Pros

I like the price and the easy-to-use interface.

Cons

I'm ready for some features that integrate Slack more fluidly.

Pros

Overall, it is pretty dummy-proof...and that is saying a lot about our other offices where I am not based ;)

Cons

It is a little annoying that they are solely on iPad...Android soon?

Pros

Hassle free and provides effective visitor logging and Digital Receptionist solutions. I love the fact that this is an all-inclusive system. You have everything you need in one place. To assist your visitors and clients is quick, easy and effortless.

Cons

Can't think about anything which is not up to standards in it. Greetly works perfectly for us and exceeded our expectations.

Pros

It is really easy to use and intuitive. Me and my clients use it every time. I'm glad I find it becasue I could improve my work as a community manager.