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About HaloITSM
HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs.
HaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems.
Pricing is charged per user, per month, and is billed annually. Support is offered via phone or email.
HaloITSM pricing
HaloITSM does not have a free version but does offer a free trial. HaloITSM paid version starts at GBP 45.00/month.
Starting Price:
GBP 45.00/month
See pricing details
Free Version:
No
Free trial:
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HaloITSM Reviews
Feature rating
5 reviews of 36
View all reviews
Owen
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 12/12/2019
Feature Rich and a Great User experience
Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Pros
It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.
Cons
With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.
Reasons for Switching to HaloITSM
Their Value for money and Premium product was worth investing in.
Sandeep
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 26/04/2024
A simple tool to mange tickets and changes
Very well pleased with using Halo day in and day out.
Pros
- Ease of use.
- Check users and agent details in the same page
- Real time notifications
- Asset management
- Integrated KB
- Launch chat or email with the user.
Cons
Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator.
Paul
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 06/01/2017
Multi Function
We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.
Kai
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 20/04/2022
The best user experience
So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.
Pros
At the heart of the halo service is the user experience. I think it’s customisation, ease of use and continual addition of new and improved feature sets are what makes Halo stand out from the rest. Many alternatives that we have tried resulted in us trying to work around the product, but with halo it truest does get tailored to your business needs. Best of all there’s always something new to implement to improve your service.
Cons
As with all software there are features missing we would like, however I don’t consider this a con as Halo are always open to suggestions and implement requested features on a regular basis.
Alternatives Considered
ManageEngine ServiceDesk Plus, Spiceworks Cloud Help Desk, Freshdesk, Zoho Desk and Zendesk SuiteReasons for Choosing HaloITSM
We used a legacy on premise version of spiceworks, because we liked the ability it gave to have multiple forms and areas; something the hosted version doesn’t offer. However it had few integrations and accessibility issues. As we moved to working from home in the pandemic it was essential we transition to a service that was accessible from anywhere on any device. Halo met this, but also offered the deepest levels of control and customisation of any of the products we considered.Switched From
Spiceworks Cloud Help DeskReasons for Switching to HaloITSM
Halo offered the deepest levels of control and customisation of any of the products we considered. It was also the most user friendly and expandable, with the ability to add features when business need demanded it.
Adam
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 13/04/2022
Great ITSM Tool
In general it has been very good, deployment was great (although a paid for extra of course).
Pros
The software is much more modern looking then some of the competitors (Topdesk, Sysaid etc), meaning its easier to work within for long periods.
The use of workflows means most things are possible.
Support are generally good in replying quickly.
Cons
Reporting could be easier with drop down selection of fields, instead of having to use SQL from scratch.
Automation of asset creation from a client installed on PCs would be good.
