User Reviews Overview
About Alemba Service Manager
Alemba Service Manager represents a comprehensive and transformative approach to managing and delivering IT services within organizations. Built on a robust cloud-based platform, Alemba Service Manager's ITSM solutions are...
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- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Business Management
Overall Its good tool for business for little tricky for users to understand initially.
Pros
Its good tool for creating Internal/external incidents.
It helps in tracking records.
It makes life easy.
Cons
Interface is little harder to understand and not much friendly.
Deployment is harder.
its also pricey.
- Industry: Government Administration
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Fully featured system with plenty of configuration
Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future.
Pros
Since the latest versions the administration has been really come on. There is everything you need if you are willing to take onboard all of the features on offer.
We've recently started using features to assist our automation and Alemba have everything we need.
Cons
It can be tricky to find some of the settings as they are tucked away or hiding (sometimes they are not in the help but that's rare).
Earlier versions were buggy but since the commitment to better quality control the software has become very reliable and future features look very useful.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Whoever designed this should put down the bong.
After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire.
Pros
Nothing. there is no redeeming quality what-so-ever with this application.
Cons
The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity.
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- Industry: Education Management
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
not sure what goes here
overall I have been using this product for over 15 years and have seen many improvements and can t wait for the admin improvements
Pros
the ease of workflow management - the creation and setup of forms and workflow
Cons
html email templates and the small areas that admin have to work in
- Industry: Mining & Metals
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Excellent end-to-end automation and impressive process breadth
Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team.
Pros
Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.).
Cons
IT user interface takes some time to get used to, and isn't browser based
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Quirky Old School IT Ticketing Software
I used vFire daily, all-day as a Level 2 Desktop Support Agent. The experience was basic at best and reminded me of a 1990s piece of software. There were daily issues like freezing and heavy lag in addition to aggravating UI actions that were just plain annoying.
Pros
I didn't enjoy much about using this software as an IT worker in 2020. It is past its prime and too bloated for the needs of a modern business.
Cons
Cut the bloat! The UI is like using an excel spreadsheet which may have been fine before the time of multiple monitors but today's IT worker needs something that is fast and nimble. Today's IT worker may have 15-20 other applications running at any given time and vFire only drags CPU usage down more.
