Missive Reviews

Pros

It turns your inbox or team inbox into a fully-functioning ticket system without making clients feel like they're stuck in a ticket system. It's much more modern, seamless, and intuitive than most ticket systems and has countless helpful features to make daily tasks easier. We can integrate multiple calendars and inboxes into Missive which helps us so much. We used to have to have multiple logins and sites for different calendars and inboxes and now they are all in one place. The price is also extremely reasonable considering this product saves us countless hours and troubleshooting.

Cons

There are very, very few features that we would like to see from Missive that are not already there. The dev team is aware of these features and works diligently to implement them. Updates happen frequently, smoothly, and are always relevant.

Alternatives Considered

Front

Switched From

Front

Reasons for Switching to Missive

Front is way too expensive when you realize Missive exists. Front utilizes the irritating pushy sales workflow where they try to have you meet with multiple sales people over many meetings and convince you to go with them. This is probably why they're ridiculously expensive. Missive treats us like humans who just want a product that works well and they are happy to try to please at all stages.

Pros

I'm a 1-person operation and for me Missive makes email and customer relationship management easy. I don't need a separate CRM to run my business. Missive helps me accomplish most, if not all, of the tasks I had previously delegated to my CRM.

Cons

The ability to add custom integrations to Missive is huge, but I'd love to see more tutorials and examples for creating custom integrations.

Alternatives Considered

Help Scout and Front

Reasons for Choosing Missive

Wanted more from my email client and Missive met my requirements.

Switched From

Gmail

Reasons for Switching to Missive

Missive was the most similar to an actual email client and had was easier to insert into my workflow.

Pros

It works exactly like a customer centric email support system should. The after sales support is superb. API access is is fantastic. GPT integration. Lots more.

Cons

Probably the thing I least like is the pricing, but it's fair.

Alternatives Considered

Asana

Reasons for Switching to Missive

It was customer centric and didn't feel like a support desk.

Pros

The ease of use, labels, setup, canned responses and different team inboxes.

Cons

Better email thread organization for easier printing. Also, the inability of being unable to copy the text from the email print screen in Missive.

Pros

Ability to organize and manage different team emails

Cons

Spam emails still infiltrate my inbox despite setting up a rule to detect and delete spams.

Alternatives Considered

Microsoft Outlook

Reasons for Choosing Missive

To be more productive, Thunderbird is free but it's been very slow

Switched From

Thunderbird

Reasons for Switching to Missive

They have modern and much efficient features

Pros

The ease of use and the ability to coordinate the work of the entire team; being able to postpone sending emails, assign emails to others and provide timely and timely follow-up to each client.

Cons

By the time everything's just fine! We love Missive and we are confortable with the usage.

Pros

It's clean, it connects and is simple. It lets grouping and separated inboxes which is great for controlling your workflow

Cons

Limit of 10 emails inboxes, and not auto detecting which client

Alternatives Considered

Front

Reasons for Choosing Missive

didn't have the features I needed, limited my workflow

Switched From

Microsoft Outlook

Pros

Great interface design and powerful rules engine.

Cons

Calendaring is just okay - still using another tool for this aspect of our workflow.

Alternatives Considered

Mailbird, Bump, Front and ClickUp

Reasons for Choosing Missive

Collaboration with other team members, routing emails almost like a ticket management system, and the rules engine.

Switched From

Microsoft Outlook

Reasons for Switching to Missive

Collaboration with other team members, routing emails almost like a ticket management system, and the rules engine.

Pros

Missive has so many benefits to it, especially when it comes to the proper tools to communicate with colleagues on email threads with Clients.

The layout is very structured, organized, and easy to navigate, which is great!

Cons

I honestly don't have anything at the moment that I don't like about Missive.

Pros

consolidates emails, chats, and tasks into one platform, making communication and collaboration seamless across teams.

Cons

not familiar with collaborative inboxes, getting accustomed to Missive’s interface and features might take time.

Pros

Absolutely everything. It's super easy to use, makes team collaboration and communication easier than ever, truly a 1 inbox for everything (email, SMS, social media messaging, and more).

Cons

I have no cons to list, Missive has exceeded my expectations in every category.

Pros

The team inbox feature is simply incredible. It allows our team to chat between responses to our customers or suppliers to make sure we say the correct things and that we have all the information needed before sending those emails. It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched).

As a small business, Missive allows us to centralize all our “external communication” (Customer service, BizDev, Media/Press contacts) into one software, instead of scattering our team between a help desk, a CRM, and some other tools and software to make it all work. We have different e-commerce websites, so we can actually have all our projects and different emails on the same software for a single price.

Cons

Since this isn’t a help desk, there are no “ticket numbers”, where everything has a clear number attached to it (Customer request ticket #1001, #1002, etc.). But that’s understandable because Missive isn’t built only for being a help desk.

What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created. It’s already great (the search tool for searching through your quick responses is already great, but the lack of visual structure can be hard for beginner employees when you have 50+ quick responses for every possible situation when dealing with customer service. This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories

Alternatives Considered

Intercom

Reasons for Choosing Missive

The cost, the fact zendesk was breaking constantly. We never knew if customers were getting our messages via Messenger because Zendesk kept breaking and unsyncing with our facebook page every 2-3 months. Missive is just $15/user/month for all its features. It’s amazing compared to others.

Switched From

Zendesk Suite

Reasons for Switching to Missive

Missive is much cheaper, Intercom is overkill.

Pros

The ability to immediately bring in other team members into a conversation surrounding an email communication that was either sent or received. I also enjoyed the ability to edit another user's draft email in real-time as they are also working on it.

Cons

Because there are so many places where a conversation can happen (one-on-one chat, group chat, and in an email communication), conversations can get lost. To its credit, Missive has created a number of ways to keep these communications organized (the most effective of which would be to use organizational shared labels). But Missive lacks a robust search feature that allows you to conduct a filtered search (e.g., by thread, date, conversation, author, etc.), which makes it difficult to find things at times.

Alternatives Considered

Slack and Front

Reasons for Choosing Missive

Inability to integrate chat with email.

Switched From

Gmail

Reasons for Switching to Missive

Slack doesn't do what Missive does. FrontApp is similar, but Missive's integration with Gsuite was much cleaner.

Pros

It allowed us to work on our emails very efficiently with our employees working from different parts of the world.

Cons

From an email client /system stand point the software has everything and it’s constantly reviving updates.I would love to see a statist s module to help me gather a picture of how each user is doing.

Alternatives Considered

Front

Reasons for Choosing Missive

Front pricing scheme is too expensive.

Switched From

Front

Reasons for Switching to Missive

For us, it has all the features we need at a cheaper price.

Pros

Whether it's emails, chats, or collaborative tasks, Missive consolidates everything in one place, streamlining my workflow beautifully. This is exactly what I need to be productive!!

Cons

Not any at the moment since I am a new user, its very comprehensive, there are a lot of advanced functionalities to learn so there will be a little learning curve there but it is worth the investment for the efficiency that it brings

Pros

This software has been extremely helpful with staying organized and communicating with my team. It saves so much time by allowing you to chat with your team about specific tasks, creating curated responses, and having the option for AI.

Cons

I don't think there is really anything I would change!

Pros

I love the integration with another apps and chat option.

Cons

Integration with another apps like notion, and improve the integration with asana.It misses the print option with the chat conversations

Pros

Lightning fast email client. It allows for deep collaboration in our office, easily managing each other's inboxes and keeping internal and external communications separate. Updates come regularly and always add something new to keep up with the pace.

Cons

There are features that I wouldn't say are missing, but are a bit hidden, like for example for multiple email signatures, you'd have to create an alias for each instead of like with gmail it has it's own section.

Pros

I love that our team can communicate and handle emails quickly and efficiently. Great product!

Cons

I can't think of anything I don't like!!

Pros

What I like best about Missive is how it streamlines communication and collaboration within my team. No longer do we have to go back and forth between multiple email accounts and platforms, as Missive allows us to manage all of our shared inboxes in one place. The ability to assign tasks and messages to team members, as well as track progress and keep everyone on the same page, has greatly improved our workflow and productivity.

Cons

What I dislike about Missive is the limited integration options with other tools and platforms. However, this is a minor inconvenience in comparison to the many benefits that Missive provides.

Pros

The collaboration capabilities that Missive has given our team continue to help us on a daily basis. Having everything in one place (email, shared email, chat, WhatsApp, social media) streamlines communication and helps stop people doubling up on work, leaving our team with more free time to work on other things.The integrations so far seem to work seamlessly, and I love how customizable the platform is. It's also great that I can jump from my computer to my phone, and I still have all the capabilities there.

Cons

The one thing I would say is that there was a bit of a learning curve at the beginning, and it took us a bit of time to get used to it. However, a lot of our initial misgivings were things that were easily solved through customization of the settings. Also, the customer support team has been great throughout the initial phase and have helped clear up any doubts we have had.

Pros

Ease of use and management of team communication and customer service

Cons

All good! No need. Perhaps more integrations but I don't even think required.

Alternatives Considered

Front

Reasons for Choosing Missive

Terrible front customer service

Switched From

Front

Reasons for Switching to Missive

Better in every way.

Pros

We were searching for a bolt on to our G Suite that would help us triage emails that come in so we could either add to our ticket system so they could be processed or we could reply via email. The main thing was ensuring we didn't miss any contacts and that we weren't duplicating work. Missive allowed us to easily handle all forms of communications with our clients. They've continued to add several features (we're really enjoying the team inboxes!) and are exceptionally fast to respond when there are any issues that come up. We certainly value our relationship with the folks at Missive.

Cons

Most of what we've disliked has been initial preferences and not related to performance. We've adjusted to the workflows.

Alternatives Considered

Slack, Front, Hiver and Zendesk Suite

Pros

I run a couple different online platform at once. Missive helps me combine them and collaborate with my team with ease.

Cons

Nothing I don't like. It could be a little cheaper but you save a lot of time with missive so it's worth every cent.

Pros

While researching "the best software for emails", I stumbled across this video.
[SENSITIVE CONTENT]
A bit dated but still worth the watch if u want to see what updating your email app can do for you!
That video is the reason why I know Missive exist and why I chose to give them a try!
Friendly enough to start using right away, no issues! The more you use, the more you find, the more you learn and the more you fall in love!

Cons

Missing a sync with Google Contacts
But that's it!