Help Scout is a dedicated customer support platform built for growing teams to deliver best-in-class customer service....
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About Front
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Front pricing
Front does not have a free version but does offer a free trial. Front paid version starts at USD 29.00/month.
Starting Price:
USD 29.00/month
Free Version:
No
Free trial:
Yes
Alternatives to Front
Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient....
Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client...
HubSpot is an AI-enabled, cloud-based CRM software designed to support businesses of all sizes in their growth journey....
Calendly is the world's #1 scheduling tool. From entrepreneurs, to sales teams, to customer success - Calendly is for...
Squarespace Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage...
Front Reviews
Feature rating
5 reviews of 267
View all reviews
Arjun
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 26/12/2023
Never bcc internally again
Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time.
Pros
The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too.
Cons
Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now.
Response from Front
Thanks so much for taking time to provide feedback!
Replied 06/02/2024
Adam
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 09/11/2024
Front User Experience Review
It's awesome. We actually just transitioned to Zendesk for a few months now but for our business model, agents find Front more effective.
Pros
Ease of use and a wide variety of functionality.
Cons
Crashing issues when email threads get really long.
Alternatives Considered
Zendesk SuiteReasons for Switching to Front
We used to use Front and we are now usimg Zendesk. A few of our employees who are not handling agent tasks are still using Front.Response from Front
We're so glad your team is working much more effectively with Front 💜 If you ever have issues or questions, you can always reach out to us at [email protected]!
Replied 25/11/2024
Bryce
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
3
Reviewed on 05/06/2023
Seems like a decent platform but they ask too much trust in their pricing model, don't...
I felt the sales process was pushy. No where on the website pricing does it say there's a minimum number of seats required for their Growth and Scale model. Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from [sensitive content hidden] Sellman in their sales department that said "10 user minimum, 12 month agreement only--no monthly option, annual billing nad $1188 per user per year." all matter of fact like, "If you don't want to do this, don't even bother." when I queried this, I was sheepishly told the minimum was 5 users, not 10 but what little trust I had for a platform that asserts a pushy annual rate, payment upfront with no real platform experience was lost at that point.I felt this was a total bait-and-switch compared to what their website pricing model appears like. With a zero refund policy but yet demanding minimum user amounts AND no monthly trial period, just a flat "Pay me money now"? I can't ever recommend this tool.
Pros
I appreciated the all-in-one functionality Front seemed to have--way more tools than we actually needed.
Cons
Their pricing model is an incredibly bloody gouge. ONLY annual billing, all due at signing, minimum seat count of 2 seats and their terms say NO refunds. Meanwhile their trial service doesn't actually even have full functionality to test that it works with integrations.
Rafael
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 26/09/2024
Want to save money with emails? Front.
My experience with Front so far has been highly positive, and it honestly doesn't take long until one can see the amount of time (and money) that the automation and integration will save the company.
Pros
Front offers a simple and intuitive interface. It allows one to create inboxes and easily separate subjects into different categories and consequently offering automation, which by itself always save the company a lot of money when the issue is handling hours. Not to mention that this software is really good at integration with other softwares, which saves so much time from having to cross reference information.
Cons
While some competitors will have a URL for each individual email, Front has a generic URL for the inbox. Of course that the emails offer individual identifiers that can be found by selecting "Copy message link", but this isn't that much of an inconvenience and it can be addressed by a simple learning module.
Response from Front
Hi Rafael, thanks so much for the review! We're thrilled you've had a positive experience 🙂
Replied 01/10/2024
Tim
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 13/11/2023
If you have multiple teams managing emails daily, Front is for you.
Overall it was easy enough to set up and configure rules without much technical help. The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times.
Pros
The internal team chat enhances communication and collaboration. The clarity of who is responding or seeing quickly that someone has responded so you do not waste time on emails that someone has already sent or is working on sending.
Cons
The integration with WhatsApp that we use to communicate with drivers is really more geared toward communicating with customers and is a bit quirky but we made it work.
