NetSuite Reviews

Pros

One of the finest products I have ever come across. It offers a wide range of features like e-commerce, inventory and supply chain management, CRM and financial management. Customer support is prompt and effective. It also has a user-friendly interface, and provides wide range of analytical tools.

Cons

Its pricing is on the higher side as compared to its competitors, making it unaffordable for micro and small enterprises. Otherwise, it is a great software.

Pros

Ability to see very quickly the financial picture of all of our entities in NetSuite. Also, it makes it so much easier for my team of Subject Matter Experts and Knowledge Specialists to be able to serve all of our entities since most processes are now harmonized.

Cons

Customizations can make the system very slow.

Pros

An in-depth system able to handle the needs of large companies with multiple locations

Cons

Overpriced. Poor customer service. It is not user-friendly for customizations.

Alternatives Considered

Sage Accounting, Sage X3 and Salesforce Sales Cloud

Reasons for Choosing NetSuite

We had reached some of the limitations with QuickBooks Enterprise. It is not necessarily an ERP/MRP system and did not offer an online interface.

Switched From

QuickBooks Enterprise

Reasons for Switching to NetSuite

NetSuite made some pretty big promises, which, if it delivered, would have been fantastic.

Pros

Lots of options to create reports and define items.

Cons

Very Difficult to integrate and overly complicated. It slowed down our overall processes and a lot of the logic did not make sense when defining items. It isn't good when they tell you to use a different program to help with the definition process. It is very expensive as well especially when the training is so poor that all you wind up using it for is glorified accounting.

Pros

Affiliated continuous time integrated credit risk scoring that identifies possible risks right from customers and machines using algorithms based on current financial information and past payment records, respectively. The flexibility of the dynamic financial modeling that allows using scenarios for the risk assessment procedure, including several factors simultaneously in the model.

Cons

There are few opportunities to modify parameters determining risk evaluation at the level of a concrete client. The templates appropriating financial reporting require further flexibility in computing special risk. It may be possible to organize the multiple client assessments more efficiently by doing them in batches.

Pros

Depth of customization and ability to adapt to multiple use-cases. The system can be "Frankensteined" for a lack of a better word to do just about anything.

Cons

While it's very customizable, the interface itself is cumbersome, non-intuitive, and essentially requires an architect who is fully trained in Netsuite to get the most from it. If you don't have either a consultant or power user who can dedicate their time fully to Netsuite admin, you'll have a harder time getting the most from the product.

Pros

Once acclimated to the NetSuite ecosphere, navigating most of the essential functions became fairly intuitive. There is a consistency across the system which makes it easy to learn new functions and reporting.

Cons

The onboarding process was brutal. I don't know if this was an unfortunate circumstance or if this is S.O.P. for Netsuite, but we rarely had the same contact for more than a month or two. It was incredibly difficult to get answers, and we eventually had to involve consultants to complete our setup.

Pros

Flexible, smart and adaptive ERP system. We have made it work for our business that is very niche, and we use it in all aspects of our business.

Cons

Can be clunky and is not as intuitive to use for those less familiar with technology. It is working on AI features which should assist with streamlining processes.

Alternatives Considered

SAP Business One

Reasons for Choosing NetSuite

Needed a software that was on the cloud and better reporting

Reasons for Switching to NetSuite

More easy to customize and better GL features

Pros

we work with multiple subsidiaries and need to consolidate financials. Netsuite makes that very easy. Same with inventory management

Cons

the implementation phase was a little painful

Pros

Ease of Initial Implementation. Easy to customize for additional functionalities, 100's of Suite Apps available to implement additional functionalities needed. Great support resources available.
Ease of use for business users.

Cons

More ability to control what business users can do in terms or reporting.

Pros

Ease of accessibility for this tool has enabled real-time collaboration and flexibility for our business with remote teams from multiple locations. It can accommodate the growth of transactions, users and data volume without requiring significant hardware upgrades through its highly scalable features. Have highly dedicated security teams and infrastructure to ensure data privacy and compliance with industry regulations.

Cons

The system could use a design update and be more effective in its multi-user mode functionality. Keep up on the positive improvements.

Pros

We like that we are using only one system for our accounting, fixed assets, sales, purchasing, inventory management, reporting.
There are some things that are easier than they were before for us.

Cons

This will be a long list. It's very frustrating to switch to an expensive system that cannot do what we thought it would be able to do, and has unexpected challenges that we just have to live with.

- Parts bin verification button, box down arrow check-mark icon thingy. It's too small to see, and too many clicks.
- Not able to batch print more than 100 invoices at a time. NetSuite does not care about this but its a huge deal when we have over 2000 invoices to download at once. We can easily miss 100.
- Invoices disconnect from sales orders if they are changed, leaving the sales order open again. Which leads to double billing because we are checking our open orders, trying to close them all. 
- Internal invoices create a receivable. It would be so much easier if they just didn't at all. 
- Credit memos are an afterthought. It's like we're the first company you've dealt with that does them. 
- No negative quantities are allowed on sales orders so adding inventory back into stock requires a credit memo.
- The entire parts ordering process is so difficult for our parts people. You can't easily see how many you've sold in the past, you can't see how many your location already has on order, without flipping through screens. It's a cumbersome, slow , confusing process. The amount on order shows the amount for the entire company so it's totally useless. Then on the item receipt, we can't see the total dollar value per line so the guys are constantly receiving parts at the wrong dollar value, making AP's job really difficult. And since our developers cant fix it, and were on the basic service level tier, were basically told too bad, by an automated email from Oracle. It's so frustrating.
- We can't add more invoice info to customer statements. Info like unit numbers. The statement function in the system is essentially useless to us.
- Grey font on a white background in a small size that you cannot change. It's like Oracle said "let's make this as hard as possible for people with bad eyesight".
- Some lists that have lots of items we can select ALL, but others, you can only select one range at a time either 1 to 25 or 1 to 100. No rhyme or reason to it.
- The entire Item Receipt and Item Fulfillment process makes everything slow, and creates 3x more transaction lines. They are redundant. If we had known that every transaction line would appear on three different transactions every time, we would have known we were on the premium tier which would have cost more money and we wouldn't have chosen NetSuite. The basic level includes 200,000 transaction lines. So now we are over that number. This was dishonest from the sales process from the start. Now we are forced to pay an exorbitant amount to move up to the next tier. They held our system hostage for ransom.
- They don't give your developers free accounts! For us that meant we didn't have enough accounts for all our employees.

There's lots more but I think you get the point.

Pros

I like the promise that it would have good reporting and customization.

Cons

was extremely dissatisfaction with the service and support provided by NetSuite over the past year. Unfortunately, my experience has been fraught with numerous issues, ultimately leading me to decide not to renew our contract.

From the outset, the implementation of NetSuite was handled incorrectly, causing significant disruptions to our business operations. Whenever we encountered an issue, the standard resolution offered was to purchase an additional module, which felt more like a sales strategy than a genuine effort to resolve our problems.

Moreover, the pricing structure for essential features such as payroll and profit and loss by jobs was not made clear upfront, leading to unexpected costs that strained our budget. Throughout our time with NetSuite, I found that no one seemed to have the necessary expertise to fix the issues we faced. Despite numerous requests to speak with supervisors, I was consistently told that our problems could be solved by spending more money, which was both frustrating and unacceptable.

Compounding these issues was the frequent turnover of our account manager, who changed four times within the year. This lack of continuity meant that no one had a clear understanding of our account history or ongoing issues, resulting in repeated explanations and a general lack of progress in resolving our concerns.

It is evident that the primary focus was on receiving payment rather than providing effective solutions and support. This approach has left us with a system that does not meet our needs and has caused considerable disruption to our operations.

Alternatives Considered

QuickBooks Online

Reasons for Choosing NetSuite

They discontinued payroll from the desktop verision.

Switched From

QuickBooks Enterprise

Reasons for Switching to NetSuite

It seemed to have more customization and reporting.

Pros

The flexibility of the system and the continuous improvements and new features.

Cons

I wish some of the modules were part of the core offering.

Pros

Entire ERP system of Netsuite is very powerful specially Advanced Inventory, reporting and CRM modules. It is very user friendly for all kind of users and also easy to configure and implement. The customisation options of Netsuite are so powerful where sky is the limit. Overall it is a perfect fit for small to medium organisations.

Cons

There is nothing so far which I don’t like about Netsuite. Everything is so well balanced in this system that you don’t have any limitations.

Alternatives Considered

SAP Business One

Reasons for Switching to NetSuite

Netsuite was simpler yet powerful than all other systems. It had all the features which we needed in our system.

Pros

The ability to customize reports . Save searched functions, email reminders from the system

Cons

It can be difficult to know what fields relate to what, a better list of exactly what fields contain what information.

Pros

I am able to get every information that I need and that would be vey helpful in fulfilling may task and helping our customers in timely manner.

Cons

Restrictions based on your user account.

Pros

NetSuite is a fantastic program that stands out for its flexibility and versatility. It allows you to manage your entire company seamlessly through an easy-to-use platform. The access and control it provides over various business functions make it an invaluable tool for streamlining operations and ensuring everything runs smoothly. Whether you're handling finances, inventory, or customer relationships, NetSuite makes it all manageable from one central hub.

Cons

One challenge with NetSuite is the overall initial costs, particularly when you don’t fully grasp the value it brings right away. Additionally, its immense versatility can sometimes be overwhelming, almost like falling into a rabbit hole with countless features and options. To get the most out of it, it's crucial to have strong upfront control and a well-thought-out plan for implementation. Without that, it’s easy to get lost in all the possibilities.

Pros

NetSuite offers true MRP for the Manufactuirng company that has outgrown spreadsheets or other informal processes. With the added integration of CRM, Projects, etc. it is possible to migrate several systems into one integrated solution.

Cons

Migrating from another financial system is difficult and tedious. Garbage in - garbage out so it must be done well. If you are just starting a new business, it might be worth thinking of the future and implementing something like NetSuite from the start rather than starting with something simpler and then migrating.

Pros

Netsuite is very user friendly, it has lots of functionalities that are very helpful in accounting and financial reporting.Anything can be done automatically,meaning lessens you manual works.

Cons

For me nothing major. It is just that sometimes there are controls that will avoid you to proceed woth such transaction.

Pros

I can honestly say that what I like the most about NetSuite is the ability to customize it to my needs. It works great out of the box, but as time change and department need information in various formats, NetSuite allows me the ability to create custom form, field, and records that I can tailor to directly meet my internal customer demands.

Cons

There is not too much that I do not like about NetSuite. I would have to say that I wish some of the default pages, such as Invoice or Order Approval, provided me a route to customize them.

Pros

The high level of customization possibilities to fit our need. We handle all our stock movement, order processing, billing through Netsuite.

Cons

Having a lot of customers, historical data, products in our instance we run into performance problems for certain tasks. some reports take quite a long time to process as they go through the entire history in our Netsuite DB.

Pros

It has everything you need without customisation out of the box in most cases. No bells and whistles, and a little slow at times, but the core functionalities are all there.

Cons

The UI looks outdated and clunky. And some of the menus/set up serious needs an overhaul. But they are stuck as people want it to look the same who have been using it forever...

Alternatives Considered

Dynamics 365 and Workday HCM

Reasons for Choosing NetSuite

Need for multi currency ledgers and systems

Switched From

Xero

Pros

It’s easy for accounting to see the total amount of project

Cons

It doesn’t always update with sales force . Some met not have correct amount owed in sale force

Pros

I like that it has basic features that really helps me on reports, billing, invoicing, customer support and more. You can also customize everthing so it is worth it.

Cons

It has a higher cost compared to others. when it comes on using this software, it needs a fast internet connection for you to be able to use it smoothly. also, better add more features for better usage.