Cognigy.AI Reviews

Pros

Easy to get started with the free trial. The Trial does not require credit card details, and functions until you are ready to make the leap and upgrade. You can get right in and start creating your vision of a conversational AI. It is easy to start and easy to plan. Cognigy.AI is laid out well and allows for both simple and efficient implementations, but with heaps of compatibility and advanced options for those that need them. Congnigy.AI actually does what you expect it to do right out of the box.

Cons

Would be good to see more emphasis on a desktop app as well as the web based solution.

Pros

Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway)

Cons

Machine-Learning based entity recognition has potential to even further enhance NLP capabilities

Pros

Easy to use and establish chatbot in organization. User interface quite intuitive.

Cons

Sometimes I do not find a feature I would like to implement, either in the UI or in the documentation.

Pros

The low code/no code approach from Cognigy is key to enable business users to improve their own processes. It also helps to scale solutions fast.

Cons

Building custom extensions can be difficult for non-technical persons

Alternatives Considered

Pros

I found Cognigy.AI to be a powerful and flexible platform that is easy to use and has a large and active community. I would recommend Cognigy.AI to businesses of all sizes that are looking to create conversational AI applications.

Cons

Password masking at the user interface...

Pros

Low code platform . Easy to use. UI is nice

Cons

So far so good. As of now nothing to complain

Pros

Cognigy is really good platform for quick chatbot development, Their support team is also great which helps you develop chatbot & troubleshoot all the problems.

Cons

Reporting dashboard is little outdated, I have seen better dashboard capability in other chatbots

Pros

Easy to use by Business.
Easy to be integrated with other system.

Cons

Didn't have human agent feature, and for agent handover you need to integrate with another customer care system.

Pros

I compared about 60 Solutions to find the proper Software Fitting all our Enterprise Needs and I'm glad I found Cognigy. Their solution is really easy to use, their Trainings are easy to understand and the Support is great. Whenever I run into an issue their Team takes care of it really fast and whenever I submit a bug or Feature request I can be sure it won't take long to Change.

Cons

This field is mandatory so I need to fill it though I don't have bad experiences with them. Whenever I discover something I don't like I send a Feature/Change request and it's gone

Pros

There is a lot of thought went into building this software to enable developers with all life-stages of Conversational AI based virtual assistants i.e, "build, deploy, configure and manage" with "low code" and "intuitive platform".

Cons

Their pricing model is too expensive for SMBs. They can have an offering with minimal pack of features at lower price to help SMBs.

Pros

The node-based architecture for conversational flows through which a lot of coding effort becomes superfluous. When facing obstacles related to agent development, I've been readily getting help from Cognigy Support, which were very responsive and helpful.

Cons

Cognigy offers a wide variety of features, not all of which are easily accessible. At this point in time, parts of the documentation are rather hard to find. I also found certain examples in the documentation to be inexplicit at times.

Alternatives Considered

Switched From

Pros

According to the latest IDC MarketScape study, Cognigy.AI is currently the top conversational AI platform on the market. That's because the platform is both extremely user-friendly and powerful. The platform offers seamless integration into various back-end systems and the ability to connect it to many different communication channels, including Web, phone, social media, and mobile apps. With the Cognigy platform, a high degree of flexibility and a fast implementation can be achieved.

Cons

Internal Reporting / KPIs should be enhanced in the future.

Pros

The easiness of the tool is very powerful. You don´t even need to be a developer in order to create (uncomplicated) bots. The videos are very helpful to get into the platform and the more often you use cognigy the more features you will get to know.

Cons

The Insights about the bots are helpful but I would prefer it a bit more customzied. So that the developer itself can decide which KPIs are needed and that the graphs can be easily change (e.g. the timing horizon, what kind of chats should be counted). The insights platform is a good start but has a lot potential to be improven

Pros

I recently came accross Cognigy.Ai while searching the web for a possibility to learn how to code a chatbot. Since I found this site,

I have decided to take their free courses adn even thinking of taking their paid courses. I hope to call them and ask for the cost of taking the paid courses though as they have not shown the cost in their website.

Cons

I'm actually struggling to find the cost of the paid developer course as it has not be made known on the website. Other than that, nothing else.

Pros

the chatbot with web chat and all other messenger special social meda

Cons

nothing all good , and excellent you might need some work onther language in text

Pros

The very good user interface combined with the powerful NLU allow, with appropriate Intents and Intent Training, a highly efficient user communication and Intent decisions.

Cons

The development workplace (creating agents, flows, intents and say nodes) is a easy to use interface.

Pros

I love the ease of use. I think the platform is extremely friendly in the building aspects.

Cons

I would prefer to have more information available to me than simply documents. Sometimes ven the smartest people do not grasp certain ideas unless broken down into small pieces.

Pros

It is very easy to start with Cognigy: The product is very accessible and clearly structured. Due to the Low-Code/No-Code-Platoform also Non-IT-Users are able to create chatbots successfully. For more complex use-cases Cognigy offers the possibility to program own modules to connect backend systems or implement business logic.

Cons

Right now everything is fine. No complaints.

Pros

I used Cognigy to build a chatbot for customer services and what I like most is the easy start and everything is clear. I admired the NLU component because it is easy to create intents and manage the conversation design and also the chart that provides a clear view of the conversation.

Cons

I think it can add more customizing features like the user can have a pipeline to manage the NLP process ( tokenization, stemming, lemmatization ...)

Pros

The way (logic) that Cognigy split intentions / lexicons / states, etc.That way it's clearer to the developer how, what and where input the information that chatbot needs to work well.

Cons

Util this moment doesn't have anything that I didn't like, but probably I think that this software cold be improve a lot if suggest for developer / user some sentences like a intelicense.

Pros

free academy and certification, thats the most important thing to know or start with another tool

Cons

I need to get involved for a few more months to compare with other tools

Pros

easy to learn, Easy to build. Good user experience

Cons

output into excel sheets (tokens etc. ), input data from csv