Dialogflow Reviews

Pros

The power of Natural Language Processing (NLP) is now available for everyone to use. DialogFlow basically enables us to create our own machine learning model for AI conversations without coding. Guess what! We can do it for free.

You just need to create a few intents or questions that states the user's intention. This could be done by just typing in some possible questions users might ask for a particular case and adding a few replies for that. After training the model you can integrate it with other application like Facebook Messenger, Telegram, Twitter, Slack or Skype for example or it could be integrated on your own website (an e-commerce website for example to sell your products).

You can also build applications on top of Google Assistant. In fact Google Assistant uses the same DialogFlow engine to converse with you. Another interesting feature is that the AI agent you created can also be integrated in to your IoT projects (like switching ON and OFF a light bulb), but it needs a bit of coding knowledge.

DialogFlow is available in many languages like German, Spanish, Hindi and a few other languages too. This list is increasing periodically.

There is an enterprise edition of DialogFlow called DialogFlow CX or Customer Experience with some added features for enterprises. Also there are some limitations on the free version but it won't cost too much for the upgrade and the cost is based on usage like any other Google cloud feature.

Cons

Some of the features in DialogFlow are still in beta phase. The number of available languages as of now is limited. It would be better if some more languages were included. Most of the advanced features in DialogFlow might be difficult to understand for regular users. It is better if you have some programming background.

Pros

What I liked most about Dialogflow is how easy it is to create chatbots and understand user conversations, even without much coding.

Cons

What I liked least about Dialogflow is that it can get complicated when trying to handle more advanced features or integrate with other systems.

Pros

I appreciate Dailogflow software's one-click integration and context management features. I used them to deploy chatbot across multiple websites and mobile apps. Plus, it helped me and my development team customize its responses to our customers questions. Additionally, Dialogflow's project testing console and natural language understanding capabilities ensured our automated chatbot responses were relevant to intent of customers' questions. Also, it kept in mind related questions which would be asked in the near future by the same customers. It helped implement artificial intelligence and machine learning.

Cons

The design of web chat integration is not very compelling. Also, our developers thought Dialogflow documentation around Python SDK is limited in scope. it has limited examples of implementation, use cases are not diverse and few tutorials on how to implement. As an admin of Dialogflow, it makes it complex to configure various actions or create custom components of the chatbot application. In a nutshell, using Dialogflow, it often becomes challenging to customize chatbot flow when a marketer has limited technical expertise.

Pros

I am not sure I would be where I am professionally if it wasn't for Dialogflow! The tool helped the support team I manage auto close about 3.5k conversations that were not support queries but auto replies from WhatsApp Business numbers of our customers.

Cons

The tool doesn't detect queries of more than 256 characters and also the reliability on keywords is very high. It doesn't do NLP cleanly.

Alternatives Considered

Reasons for Switching to Dialogflow

Pros

This is something like ease of developing for chatbot application. Easy to use and accessible UI interface. Any non techie can be develop their own Normal chat bot following any tutorials. Also it offers many one click integration for major messaging platforms which makes user easy to deploy their chat bots to various platforms in few minutes.

Cons

Speech to text recognition should be improved. Also some of inputs aren't being captured correctly. Sometimes agent training doesn't start while saving changes for agents.

Pros

Dialogflow is simple to use and free to get started: it allows you to develop the projects you work on and is scalable for larger projects. It integrates with different channels and offers the possibility to expand your logics through webhooks

Cons

The aspect that I like least of Dialogflow ES is the lack of an interface through which to manage the logics of the conversations. If it is true that Contexts can be used to obtain routing of conversational flows, it is equally true that a more visual and intuitive interface would make it an impeccable tool.

Pros

Easy to create
Easy setup of intents, entities webhooks of chat bot
the plattaform allow sto easily digest similiar words fo rthe entities.
Compatibility with firebase
Compatibility with web hooks to make the product bigger.
Easy deploy on several plataforms for bots (Microsft botframework, web, facebook , etc)

Cons

The management of the bot logic is hard form complex project so its a must to use the web hook for this cases or fire base.
You just have space for 5 project on a normal google acount after that you must pay or ask google by email for more spaces.
No whats app hat bot allowed

Pros

- I like almost everything about Dialogflow. It is really very easy to understand the platform and start building. It's NLU engine is really state-of -the art.
- Also, the one-click integration in Dialogflow makes it unique than other platforms. With integration, I can deploy my bot to almost every major messaging apps at once. So it becomes really easy to manage and update the flow of the bot.
- It has good context management feature, intent and entities management as well that I really liked.
- The best part is that we can also change intent matching threshold percentage and disable ML for some intents. This is really helpful.
- The export, import and share options for the bots are a good feature for multi-developer teams working on same project.
- Project testing console is also a great addition to Dialogflow that lets me check my flow right at the same time.

Cons

- The design of the web chat integration does not look attractive and good.
- The Python SDK is not well documented and lacks examples and tutorials.

Pros

The ease of usage and implementation. There are a lot of tools that can be integrated with DialogFlow, but overall my favourite feature is that you can create your own integration using API interactions

Cons

It's not that easy to train the models properly. The more complex your project grows, the harder it gets to train. It's understandable but it is also annoying.

Pros

Dialog flow is more advanced than other chatbot providers. It includes AI that understands user queries and it allows us to train with our own data.

Cons

Its bit weired to create a flow in this than other providers. There should be a way to simple go back to the previous menu in chat bots.

Pros

The features I like most about Dialogflow are its ease of use and flexibility. With Dialogflow, we can quickly create chatbots without any complex coding skills. It also provides drag-and-drop tools and modules to quickly design conversation flows, as well as comprehensive documentation to get started quickly. Additionally, Dialogflow's natural language processing capabilities are impressive, allowing us to craft bots that can provide helpful, accurate responses.

Cons

On the other hand, one feature I don't like about Dialogflow is that it can be expensive to use. The platform offers tiered-based packages and the cost of the packages can add up for users who require more features.

Pros

It can be a simple tool for non-technical people but it also offers the possibility to develop complex chatbots by developing your own webhooks and integrating with APIs.

Cons

There are certain NLP functionalities that do not work properly. In particular, user-defined own entities generally fail to be recognised.

Pros

Very easy to use the tool, the web site is very well structured.

Cons

More enriched responses are needed, and more public information about the telephone bots

Alternatives Considered

Reasons for Switching to Dialogflow

Pros

I was ussing this softwarefor about 2 years as user, admin and develoer.
The pros as user are:
it's very easy to configure ande deploy your own basic bot for questions and answers, you have integrations with many channels and you have a web component to integrate with your page.
The pros as developer are:
You ave many ways to integrate with the backend, many channels and a complete and understandable documentation.
The pors as Admin.
You have many options to confgure, to create or edit actions are easy, there exists many optionsin general.

Cons

The cons are only if you are a developer or an admin.
As admin, if you have many actions it's tedious configure each one.
As developer you don't have another way to create your own components for each channel.

Pros

I've already built 2 chatbots using Dialogflow NLP agent. You can easily setup intents, follow-ups, entities, integrate your agent into your backend and third-party app (FB messenger, Google assistant, slack, etc.). You can find a lot of tutorials and documentation is pretty clear. Once your simple bot is ready, you can train your NLP agent with new training phrases and add new intents/entities to complicate the chatbot functionality.

Cons

Dialogflow agent is not open sourced, so can't be customized and you won't be able to add/change something in your NLP model.

Pros

When I first heard about this tool I was thinking about how my team member will work on it and what ROI will this software provider, but when i see our own chatbot that was developed by Dialogflow I was very happy to see how this bot answers our queries using AI, NLP.
We have implemented this bot via APIs in our general FAQs/QnA section that helps our visitors to solve there queries. It proivde more accurate answers using NLP and saves our resource times.

Cons

I do not have to say anything that i like least about google dialogflow.

Pros

I used this software to create dialogflow agents for my Google Assistant chatbots. The user experience and the management in building agents is very nice and commendable in this software. Many tools and major integration platforms are provided for deployment which is very good.

Cons

The management for permissions of allowing users to access agents are a little bit of confusing. It will be good if there's a better way to improve the experience for managing permissions in dialogflow.

Pros

Great integration with other Google software such as Google Assistant, has an API that is easy to use and provides a variety of programming language choices, such as Python and NodeJs.

Cons

It is easy to learn, but hard to master. Having to manually input lots of information can be annoying.

Pros

Dialog Flow is quite easy to use. You can train a bot to perform some personalised tasks in a day. Also, it has an interesting integration with google cloud.

Cons

I feel some more work has to be done with integration with other platforms, and use of custom payloads

Pros

Free available to practice it
Also easy to learn and availability of the documenation for the samr

Cons

API trial version is not able to implement as a learning part

Pros

Easy to use and easy to understand for everyone. mostly I liked its various types of responses like Carousel Card, Browse Carousel Card, List, Linkout Suggestions, & Chips.

Cons

I found some bug in Carousel Card's Title & Subtitle, Whenever I save any intent it says "intent saved", but when I open that intent, it shows blank Title & Subtitle fields. I think the DialogFlow team needs to fix this bug, because we want Title & Subtitle on those card bunch. Rest every thing is fine.

Pros

Best part of using google dialogflow of its model training module, it is very easy and give us most accurate result.

Cons

So, as per me there is nothing to share that i least like about dialogfllow.

Pros

Interface is intuitive and easy to learn. Didn't take long to get a simple nlp set up.

Cons

The NLP engine of dialogflow could be better. I find inconsistent results at times. The features are great but the actual Natural language processing needs to be improved to be more accurate.

Pros

Dialogflow is a powerful chatbot builder. It's being designed considering all the requirements from a basic to advanced chatbots.

Cons

It would be great if the interface is changed to a flow type chatbot builder with the same existing functionality. We now have to draw the flow and then program the bot separately.

Pros

I had u this software to built a simple conversational google assistant for my domain and integrated into google assistant. The best thing I like in this process is the guide and documentation available to use this software. There's also a small talk feature available which ease our work a little and I enabled it for my product.

Cons

There's nothing to say for here but one thing I like to highlight is to manage it for Beta testing in selected users.