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About Cognigy.AI
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.
Built on the foundation of the world’s leading Conversational AI platform, Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.
Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.
Cognigy.AI pricing
Cognigy.AI does not have a free version but does offer a free trial. Cognigy.AI paid version starts at USD 2,500.00/month.
Starting Price:
USD 2,500.00/month
Free Version:
No
Free trial:
Yes
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Cognigy.AI Reviews
Feature rating
5 reviews of 22
View all reviews
Skyla
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 25/08/2022
Surprisingly Easy and Remarkably Effective
Overall I would recommend Cognigy.AI to anyone who wants to develop conversational AI. If you are currently using another solution or just starting out I recommend checking out Cognigy.AI and seeing how it works for you. I honestly think you will like it.
Pros
Easy to get started with the free trial. The Trial does not require credit card details, and functions until you are ready to make the leap and upgrade. You can get right in and start creating your vision of a conversational AI. It is easy to start and easy to plan. Cognigy.AI is laid out well and allows for both simple and efficient implementations, but with heaps of compatibility and advanced options for those that need them. Congnigy.AI actually does what you expect it to do right out of the box.
Cons
Would be good to see more emphasis on a desktop app as well as the web based solution.
Verified Reviewer
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 23/11/2022
Leading Conversational AI Ecosystem
Pros
Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway)
Cons
Machine-Learning based entity recognition has potential to even further enhance NLP capabilities
Maite
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
-
Review Source
4
Reviewed on 09/03/2022
Easy to use platform
Pros
Easy to use and establish chatbot in organization. User interface quite intuitive.
Cons
Sometimes I do not find a feature I would like to implement, either in the UI or in the documentation.
Daniel
- Industry: Management Consulting
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 03/05/2023
Contact Center Transformation
Improved CSAT, easy to use. Easy to integrate and develop new solutions.
Pros
The low code/no code approach from Cognigy is key to enable business users to improve their own processes. It also helps to scale solutions fast.
Cons
Building custom extensions can be difficult for non-technical persons
Shiva Sai
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
-
Review Source
5
Reviewed on 05/06/2023
A Powerful and Flexible Conversational AI Platform
Pros
I found Cognigy.AI to be a powerful and flexible platform that is easy to use and has a large and active community. I would recommend Cognigy.AI to businesses of all sizes that are looking to create conversational AI applications.
Cons
Password masking at the user interface...
