User Reviews Overview
About Kore
Kore.ai is an on-premise and cloud-based conversational AI platform that helps businesses across airlines, healthcare, telecom, banking, insurance, retail, and other industries automate customer interactions via a unified portal....
Learn moreAll Kore Reviews Apply filters
Browse Kore Reviews
All Kore Reviews Apply filters
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Deflect and Improve Self Serve Through Kore Ai
Overall experience is good, however, there are a few things that can be off-putting which Kore would need to improve further.
Pros
- intuitive Kore widget
- integratable to Zendesk and other major ticketing plafforms
- basic analytics and performance dashboards
- ease of use on Bot flow training
- helpful success and support team
Cons
- integration configurations can be very messy and impactful on CX e.g. disconnection of chats between Kore and Zendesk
- Kore Team can improve further on their familiarization with integration to ticketing platforms.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Excellent solution for chat automation.
We are using Kore to automate chat generation in order to help recruiters hire great talent.
Pros
Robust feature set and thorough training process.
Cons
Documentation can be a bit difficult to wade through at times.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Kore.ai Bots Platform Review
It's very easy to design virtual assistants which could be used for different purposes, the platform already provides the tools over the counter so that a user will not have to sit a design them, you need only care of the business logic which goes in the development of the bot.
Pros
The dialog tasks are very easy to implement, the types of input which are needed are very neatly documented and implemented, all of the options are very to navigate, some of the features like masking, small talk, and basic training is done by the builder itself. It's easy to add channels, use the agent transfer and expose the APIs. Overall a very good experience using this platform.
Cons
The only thing which I feel could be improved is the sidebar on the bot platform, it's very hard to control the options on the sidebar on mouse hover since it keeps going up and down quite frequently.
Response from Kore.ai
Chitrang, we're glad you had a good experience. Thank you for your feedback on enhancing the sidebar on the kore.ai virtual assistant platform- we appreciate this, as it helps us improve the experience of valued users like you.
Top Kore Alternatives
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
-
Review Source
Great and easy platform to build chatbots
As overall its a great tool. Nice UI/UX as a developer.
Pros
The user experience as a chatbot developer in kore.ai platform is great. It has all the tools to built the chatbot from the scratch. Even from the prototype stage. Bot flow creation is very easy and it has many advanced features too considering from AI perspective.
Cons
I think collaboration can be improved further more. And for the cloud version I could not find a way to use specific version (Because it changes frequently)
Response from Kore.ai
Hi Sathindu- Glad to hear that you liked the user experience. Thank you for such amazing feedback and for recommending the Kore.ai Virtual Assistant Platform. Hope you get the most out of it.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Highly recommend for those who are willing to build their own chatbot solutions
With my all the experiences in developing different chatbots using Kore.ai platform, I highly recommend this Kore.ai platform for anyone who are searching for a better Virtual assistant development platform for their purposes.
Pros
The Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful. Some features like managing interruptions and multiple requests, handle multiple intents within a conversation, analyse sentiment tones behind user responses, extracting entities from user utterances and many more. And also it's really easy to integrate our developed chatbots with other messaging/chat applications as it supports most of the popular channels such as Messenger, Slack, MS Teams, Skype etc. or even we can easily integrate with our custom web sites/pages as well.
Cons
I feel that it would be better if the testing UI is developed as a different module within the platform to make it more usable.
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Good Platform to work on!
All end user questions are answered by the bot using Kore.ai.
Pros
Easy to use. Don't have to write all the code from scratch to execute.
Cons
Customer support is not that good. Difficulties in resolving issue.
Response from Kore.ai
Hi Neha- Glad to hear that you found the Kore.ai Virtual Assistant Platform easy to use. Thank you for your feedback on customer support- we appreciate this, as it helps us improve the experience of valued users like you.
- Industry: Computer & Network Security
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Very easy n flexible
Pros
Its very easy to create any huge bot in a minutes. I am very much interested and liked to work on it.
Cons
As of now, nothing to include in it. I am very much satisfied.
Response from Kore.ai
Hi Lakshmi - For you to say- "It's very easy to create any huge bot in minutes" makes our day! Thank you for such amazing feedback and for recommending the Kore.ai Virtual Assistant Platform. Hope you get the most out of it.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
-
Review Source
Say hello to the new AI tool to get your ivr experience to the next level!
Pros
This is a great tool with abundant features and easy to navigate UI. I love how the an entire complex call flow spanning across multiple systems can be implemented under one BOT with Kore.ai while handling multiple features like machine learning, NLP etc. This product itself as so many in built features which are easy to use.
Cons
Kore.aI has too many properties and features which are so good but at the same time can made it difficult to keep in mind/maintain while building new bot/making more changes to existing bot.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used for 1+ year
-
Review Source
Kore.ai - Easy to learn
Pros
- Interface is very user-friendly
- Many functionalities and language capabilities
Cons
- Integration with other tools tutorial availability would be helpful
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Smart and ease
We are working with some prospect clients, Hospitals and motorcicle brands
Pros
You don't need to develop any code to make a chatbot works
Cons
I guess there should be more example of how to work with javascript to make for functions for the bot, maybe this could be specify in the documentation
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Weekly for 1-5 months
-
Review Source
Kore.ai in building conversational experiences
Overall its good platform where customer can build the conversations experiences for the medium complex use cases quickly.
Pros
Machine learning models and designing of the conversations.
Cons
Managing the versions of the bots since there is no mechanism to rollback to earlier versions.
Response from Kore.ai
Anant, glad to hear that you liked the overall conversation designing experience. Thank you for your feedback on managing the versions of bots- we appreciate this, as it helps us improve the experience of valued users like you.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for Free Trial
-
Review Source
Kore Ai Basic Training
Was fun working with it
Pros
The ease of working, the inbuilt basic machine learning and NLP services, The multiple deployment options
Cons
Keyboard short cuts, like esc to close the dialogue box
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 1-5 months
-
Review Source
Best software for use and learn
Pros
User friendly Interface that helps new users to understand the software well and good.
Cons
I couldn't find any cons for the software cause it's good and I'm also new to similar softwares
Response from Kore.ai
Hi Dinesh- We are overjoyed to hear that the Kore.ai Virtual Assistant Platform exceeded your expectations and it has a user-friendly interface. Thank you for such endearing feedback and for recommending the Kore.ai Virtual Assistant Platform. Hope you get the most out of it.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 1-5 months
-
Review Source
Easier to use
Overall, it is a good platform to develop your skills in chatbot development
Pros
Ease of use
Productivity
Lots of integration options
Cons
Integration for third party app is bit lengthy
Response from Kore.ai
Hi Lalit- Thank you for such a positive review. Thank you for your feedback on integration with the third-party app- we appreciate this, as it helps us improve the experience of valued users like you.
- Industry: Industrial Automation
- Company size: 10,000+ Employees
- Used Weekly for Free Trial
-
Review Source
Fausto Velasco Survey
Customer Satisfaction Improvement ,
Pros
Very intuitive solution, really low code
Cons
some connectors to integrate Natively with some RPA tools
Response from Kore.ai
Hi Fausto- It's great to hear that you found our solution very intuitive. All of us at Kore.ai value your honest and positive feedback. Thank you.
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Weekly for 1-5 months
-
Review Source
Good software
Pros
Natural language processing and low code environment
Cons
Nothing as such as we had a free training offered as well for the course
