Amio Reviews

Pros

I found chat bot application easy to use. In addition, they have helped not only with application - also shared their experience and gave some tips on copywriting, making bot user-friendly to our clients, etc.

Cons

It had some minor flaws and bugs – but hey, which application doesn’t? Most importantly Amio team were always there to provide a quick fix.

Pros

Amio provides a tool that connects AI to your day-to-day communication channels with the customer. For the moment we are implementing solutions for e-mails through the Mailbot and for chats, we have the Chatbot. These operate rather successfully in most of the countries we deliver our products to, guaranteeing the customer with up to date information on order status, return and refund situation.

Cons

For the time being chatGPT4 Turbo is somewhat of a dislike from my part, but I will try to define the promt even better, so that the generated answers are more specific, and in-tune to the customer requests.

Alternatives Considered

Reasons for Switching to Amio

Pros

I like that the software is easy to use and their team is always ready to help. It benefits us by reducing the workload on the customer service requests and collecting leads that we can convert to customers later on.

Cons

Can’t think of anything here at the moment.

Pros

We use Amio mainly for mailbot, chatbot with gpt chat extension. I find Amio clear, easy to understand and easy to use as a user.

Our first steps with Amio were aimed at using the mailbot to reduce the most frequent repeat queries from our customers, and we are gradually succeeding in doing this across the countries where we implement the mailbot.

We are currently using the same logic with the chatbot where we will gradually want to move to GPT chat.

Cons

In my experience, especially with the actual work of setting up specific templates for the mailbot, I would welcome automatic cloning of the templates in question.

Pros

Their service is impeccable and they listen to our feedback - it really is super useful and the path to improve it even more is clear to us, users.

Cons

There are some rough edges on the interface / loading times.

Pros

Amio's software excels in providing a comprehensive and user-friendly experience for building and managing chatbots for e-commerce. The platform's analytics are a standout feature, offering a high-level view of the bot's performance and allowing you to drill down into specific conversations for deeper insights. This is extremely valuable for optimizing the bot's responses and enhancing the overall customer experience.

Cons

While the tool's analytics are excellent, there is room for improvement in the
presentation of data - namely the export. :-)

Pros

The dedicated Slack channel with Amio's success manager is a standout
feature, providing quick resolutions and seamless support. The chatbots
efficiently handle donor queries, enhancing our campaign effectiveness.

Cons

The deployment was late, but this was partly due to our own lack of effort.
Better preparation and coordination could improve the deployment
experience.

Pros

Amio makes it incredibly easy to set up e-commerce chatbots with its user-friendly templates and AI/GPT integration. The chatbot handles most common questions seamlessly, and the integration of product feeds ensures that the chatbot remains current with up-to-date product information. This combination provides an excellent customer experience while saving time and effort on manual responses.

Cons

While Amio covers most questions well, there are occasional instances where
further training may be required for niche or complex inquiries.

Pros

Easy to use, with simple instructions it's not complicated at all.

Cons

I don't have anything bad to say about using it.

Pros

Possibility of automations for customers and saving time of our customer care specialists so they can take care about important cases of customers issues.

Cons

So far nothing I would mention. This company serves us what we expected

Pros

With Amio, we benefit from an easy-to-use email editor and robust analytics that enhance our email bot. This combination simplifies customer interactions and provides insights for continual improvement, making our email automation process both efficient and effective for customer support.

Cons

There is nothing I can think of at this moment.

Pros

I liked the easy onboarding process, high amount of collected leads and the help with customer service. It is benefitting us by automating a lot of our support requests and collecting leads from our webchat.

Cons

Right now I can't think of anything to put in this field.

Pros

I enjoyed working with Amio and using their solution. The team was efficient and helped me and my client with the onboarding process well. I would definitely recommend it to other users that are looking for an AI chatbot on their website.

Cons

Nothing to say here at this point. "Powered by Amio" label cant be removed

Alternatives Considered

Pros

I like that Amio helps with the customer support workload and can help customers in multiple languages.

Cons

After business hours, customers cannot leave their contact information and have to contact us again via email or phone.

Pros

I value the most the ease of defining answers for customers' questions that should be automated. The editor is as simple as answering the question as we are used to. However, creating a complex structure with conditions or slightly different answers for different messaging channels is an option too.
The biggest value for me and my team is an integration to Genesys and the ability to automate all messaging channels we provide a support on. I cannot imagine to provide such a high quality support without Amio anymore.

Cons

Didn't find anything. Didn't find anything.

Pros

It was very easy to set up, onboarding was nicely done and their success team is very helpful.

Cons

Nothing that I can think of at the moment.

Pros

I like their proactive outreach. It really made an impact on the numberof total bookings we made. That's a really important thing in ourbusiness.

Cons

Nothing comes to mind here. We are full satisfied.