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About Amio
Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries.
Amio's chatbot can answer any after-sales query but it can also help with purchasing by recommending the right products. By detecting customers in need of an assistant and proactively starting a conversation with them, your e-commerce store can increase conversion by over 20%.
Amio will use your product feeds to keep you up-to-date on stock, price changes, and new products.
Adding Amio to your online store is simple and doesn't require much time:
1. AI training - add product feeds and other e-shop information
2. Change static answers - order status, complaints, etc.
3. Connect it to the helpdesk - allow customers to connect with your live agents.
4. Deployment - use Google Tag Manager (GTM) or JavaScript.
Amio pricing
Amio does not have a free version but does offer a free trial. Amio paid version starts at USD 150.00/month.
Starting Price:
USD 150.00/month
Free Version:
No
Free trial:
Yes
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Amio Reviews
Feature rating
5 reviews of 17
View all reviews
Viktoras
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
-
Review Source
5
Reviewed on 03/11/2022
Good app, excellent service
Pros
I found chat bot application easy to use. In addition, they have helped not only with application - also shared their experience and gave some tips on copywriting, making bot user-friendly to our clients, etc.
Cons
It had some minor flaws and bugs – but hey, which application doesn’t? Most importantly Amio team were always there to provide a quick fix.
Response from Amio
Great to hear, Viktoras, that you find our tool intuitive. We are working hard to bring all bugs to 0. Let us know what are the major bugs, we should focus on.
Replied 05/01/2023
Florin
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 28/11/2024
An amazing AI solution to increase customer satisfaction
Overall, what you should expect from Amio is a young motivated team, ready help you in the process of setting up their products.
Pros
Amio provides a tool that connects AI to your day-to-day communication channels with the customer. For the moment we are implementing solutions for e-mails through the Mailbot and for chats, we have the Chatbot. These operate rather successfully in most of the countries we deliver our products to, guaranteeing the customer with up to date information on order status, return and refund situation.
Cons
For the time being chatGPT4 Turbo is somewhat of a dislike from my part, but I will try to define the promt even better, so that the generated answers are more specific, and in-tune to the customer requests.
Alternatives Considered
Born DigitalReasons for Switching to Amio
The choice consisted in quality solution for a good price.Response from Amio
Thanks, Floring, for your review. Glad you see us as young and motivated—we’re working hard on that as well as the product. 💪
Replied 05/12/2024
Tijana
- Industry: Automotive
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
4
Reviewed on 07/09/2023
Amio Review
Pros
I like that the software is easy to use and their team is always ready to help. It benefits us by reducing the workload on the customer service requests and collecting leads that we can convert to customers later on.
Cons
Can’t think of anything here at the moment.
Response from Amio
Thanks for your honest feedback. We will do our best to improve both product as well as customer success. 😉
Replied 19/10/2023
Judita
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 28/11/2024
Efficient for chat and email automation
Amio is a newer partner for us and to date we have to praise the overall cooperation on all points and express our satisfaction.
Pros
We use Amio mainly for mailbot, chatbot with gpt chat extension. I find Amio clear, easy to understand and easy to use as a user.
Our first steps with Amio were aimed at using the mailbot to reduce the most frequent repeat queries from our customers, and we are gradually succeeding in doing this across the countries where we implement the mailbot.
We are currently using the same logic with the chatbot where we will gradually want to move to GPT chat.
Cons
In my experience, especially with the actual work of setting up specific templates for the mailbot, I would welcome automatic cloning of the templates in question.
Response from Amio
Thank you for your valuable feedback! I’ll be sure to pass along your request for email templates to our product team for consideration. They will keep in touch with you.
Replied 06/12/2024
Gergo
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 26/11/2024
Easy to use and powerful tool.
It made our daily workflow as customer care agents much easier and streamlined.
Pros
Their service is impeccable and they listen to our feedback - it really is super useful and the path to improve it even more is clear to us, users.
Cons
There are some rough edges on the interface / loading times.
Response from Amio
Happy to hear your feedback. Loading time of answers and history is something we are improving right now. 😉
Replied 02/12/2024
