Born Digital

Born Digital is an all-in-one AI platform that is utilized by businesses across various industries such as telco, utilities, financial services, retail, travel, and real estate. Its primary purpose is to facilitate the creation, launch, and management of AI-powered virtual agents. Equipped with generative and conversational AI technology, the platform empowers organizations to construct virtual agents capable of automating operational tasks, addressing customer inquiries, and engaging with their target audience effectively. The omnichannel platform offers deployment across various communication channels, such as chat, voice, and email, with the flexibility to seamlessly integrate with popular platforms, including Facebook, WhatsApp, iMessage, Viber, and Microsoft Teams. The platform ensures compatibility with leading contact center providers like Cisco, Avaya, Vonage, and others, along with support for digital messaging platforms and pre-built connectors for CRM and core systems such as Microsoft Dynamics, Salesforce, Hubspot, and SAP. Born Digital accommodates both on-premise and cloud deployment, with a preference for cloud platforms like Microsoft Azure, though it remains cloud-agnostic. It distinguishes itself as a no-code, user-friendly solution, facilitating quick and smooth integration with third-party systems, and enabling fast implementation of digital agents and conversation analytics, leveraging existing company data without the need for additional training data.