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About Giva
Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop.
Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP.
Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.
Giva pricing
Giva does not have a free version but does offer a free trial. Giva paid version starts at USD 49.00/month.
Starting Price:
USD 49.00/month
Free Version:
No
Free trial:
Yes
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Giva Reviews
Feature rating
5 reviews of 56
View all reviews
Zura
- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
5
Reviewed on 27/06/2021
user frinedly platform for your measurement
overall it's perfect for all kind of companies large and small . ease of use cloud based platform
Pros
it benefits real focusing in measurement that allows us to make our daily work time easy an attract a lot of satisfied customers
Cons
before using Giva honestly, I thought how difficult it was to do excellent work
Diane
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 08/03/2024
Great Business Partners
Excellent! Team is very helpful and responsive to questions.
Pros
“Giva's integration with OpenAI, aptly named "Giva Copilot," is helping the IT Service Desk and about 500 IT staff harness the power of artificial intelligence to enhance the efficiency and effectiveness of our healthcare organization. The integration significantly boosts productivity, allowing Agents and Managers to understand complex tickets more effectively, ultimately leading to increased customer satisfaction. By utilizing Microsoft Azure, Giva Copilot ensures that all customer data remains private and HIPAA compliant, offering a secure AI solution for sensitive environments like ours.
Our Managers particularly like Giva Copilot's innovative ticket summary feature which simplifies the understanding of complex issues by generating concise summaries, which include customer sentiment and proposed next steps. The ease of use is evident as anybody can quickly generate these summaries with a simple click on the 'Summarize Ticket' button, making the integration very user-friendly.”
Cons
Not able to move tickets from one Service Desk to another and not able to copy NOR questionnaires.
Reasons for Choosing Giva
We had HEAT, which is not listed in your dropdown. Our version was no longer supported by the vendor.Switched From
RemedyforceReasons for Switching to Giva
It was less expensive and made our Service Desk more efficient.
Trini
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 11/12/2024
Since 2016 our 100 Agents Distributed Globally Love Giva- It’s a 9 out of 10
We are a healthcare organization providing radiology services to our patients all over the USA. We’ve been using Giva’s HIPAA compliant Customer Service software since 2016. I lead the back-office teams which numbers about 100 agents globally and provide support to several hundred thousand patients each month. Giva provides an efficient and user-friendly ticketing system that has significantly improved our productivity. We love it!
Pros
The email-to-ticket conversion functionality has been a game-changer, allowing us to easily track and validate patient requests and get them automatically routed to the right person. These features have streamlined our workflow and reduced duplicate requests, ultimately enhancing our overall efficiency.
On overall functionality we rate Giva a 9 out of 10. One of its standout features is macro functionality, which has increased our productivity by approximately 30-40%. These pre-set response templates ensure consistency in our communications and have significantly reduced the number of follow up requests we receive. It not only saves time but also improves the patient’s experience by providing prompt and standardized responses.
Cons
We give Giva a very positive review so we don't have any negative feedback. The Giva SaaS customer service product is a real standout.
Verified Reviewer
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Monthly for 6-12 months
-
Review Source
4
Reviewed on 25/04/2019
IT/Ecomm Management
Overall, it helps ease and improve work process and issue management to increase functionality and resolve issues faster.
Pros
I can submit a ticket and it's severity level with a description so IT can funnel it to get fixed to the proper channels. It keeps communication between the entire team rather than one person working on the issue, and it eliminates duplicative work and patterns.
Cons
I can't see if/when someone else on my team issues a ticket that may be similar to something I am going to.
Kaela
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 16/10/2024
Support 10 Healthcare Entities with Giva-Easy Onboarding & Unique Features
As a children's mental health agency supporting an electronic health record (EHR) and 10 affiliate organizations, Giva has provided us with a centralized platform to manage all customer tickets efficiently. The ability to track the time spent on tickets, add private notes, and access all customer information from one location has significantly improved our productivity. Furthermore, Giva's reporting features have allowed us to demonstrate our team's productivity to senior management effectively over the last 6 years.
Pros
One of Giva's standout features is its customizable dashboard, which allows each team member to tailor their view according to their specific needs. The email notification function has been particularly beneficial for our affiliate organizations, as it keeps them informed about ticket updates without requiring constant login to the Giva system. We've also found the video tutorial library to be an excellent resource for continuous learning and feature exploration. These tools have contributed to a seamless onboarding process, with new users typically becoming proficient with the system within an hour.
Cons
As evident from this review I have no complaints.
