Giva vs BMC Helix ITSM Comparison

Giva

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user... Learn more

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BMC Helix ITSM

BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery... Learn more

Target size

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Giva

Overall rating

4.9
(56 reviews)

Features rating

Value for Money
4.8
Functionality
4.5
Ease of Use
4.9
Customer Support
4.8
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BMC Helix ITSM

Overall rating

4.1
(114 reviews)

Features rating

Value for Money
3.9
Functionality
4.0
Ease of Use
3.7
Customer Support
3.9
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Giva
  • Free Version
  • Free Trial
BMC Helix ITSM
  • Free Version
  • Free Trial
Giva
  • Cloud-based
  • On-premises
BMC Helix ITSM
  • Cloud-based
  • On-premises
Giva
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
BMC Helix ITSM
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat