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About symplr Provider
symplr Provider is a cloud-based software for managing all provider data, including credentials. It automates all aspects of the complex provider data management lifecycle and collects primary source data from hundreds of sources to help ensure accuracy. It helps staff members streamline and accelerate their workflow. It powers provider verification, credentialing, payer enrollment, privileging, and contracting to speed turnaround times, tighten security and compliance, and improve workflows.
symplr Provider's tools help healthcare organizations to streamline and navigate the complexities of managing provider data. Its end-to-end automated management of provider data resulting provides a single source of truth for enterprise-wide integration, data accuracy, and provider engagement.
symplr Provider pricing
symplr Provider does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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symplr Provider Reviews
Feature rating
5 reviews of 117
View all reviews
Danette
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 29/03/2018
Used Cactus for last 15+ years and love it and all it does but the customer support is bad.
All information is in one place, easily accessible. Expirable reports are easy to run and it is easy to keep things up to date. Queries and reports can be easily customized to what you need.
Pros
The ability to write and customize reports and queries to what we need. We are soon to move to App Central and are looking forward to that functionality. The different modules that are offered are great.
Cons
Really I cannot say anything bad about the software. User friendly. The only con I have is not related to the software - it is technical support. In the past I could never say about word a tech support, they were awesome. Now tech support if very bad. Normally the phone does not get answered, you have to leave a voice mail that some times is returned and some times not. Then there are some tech support people that cannot help you. In the past you would call, your call would be quickly answered and your problem was quickly fixed allowing you to move on with your work. Definitely not the case any more. This has been going on for months and months with no improvement noted.
Susan
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 02/04/2018
Visual Cactus works well for maintaining our credentialing information.
Pros
The Documents are fairly easy to work with/author/edit. Multiple users can access the same record simultaneously with no problems. Assigning screen- and field-level security is simple to understand.
Cons
There has been a decline in Customer Support responsiveness over the past few years. We used to be able to get connected with someone who knew the software very well, and if they didn't have the answer, would consult with someone and get back to us. Many of my Customer Support calls have gone to someone who doesn't seem sure of what the system can do or how it should be working. There also seems to be some confusion ever since symplr acquired Cactus--there is a definite division between symplr and Cactus but sometimes following a link, etc. will get me to the wrong place and it's like I've reached an entirely different company.
Julie
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
3
Reviewed on 08/04/2019
Cactus- Not What it Used to Be
Our experience with Visual Cactus was great but a lot changed with Web Cactus. It has not been a good experience for us. They no longer have the customer support or the depth of knowledge to handle issues.
Pros
Visual Cactus was great. Cactus was able to customize the product to suit our needs. Customer support WAS great too.
Cons
Web Cactus has fallen short of the mark for us. Important customizations that we had in visual were not included in Web. It took over six months to get one customization in Web. We could not function in Web until the customization was complete. We have had issue after issue. Reports will all of a sudden start pulling in bogus information, the new version of iResponse has been a nightmare and we have had plenty of problems with iPrivileges too. The support has gone down hill. You may hear back from them the following week. And they have a lot of new people who dont know the system, so it takes months to get an issue resolved. I do not feel that we are valued as a customer.
Deborah
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 02/04/2018
I use Cactus credentialing software, not all the features of Symplr. I'm very happy with it!
There are tons of little time savers that add up to a lot of efficiency. OIG sweeps, dashboards, links to NPPES and state licensing boards, ability to scan and screenshot documents straight into Cactus, NPDB queries, robust query tools, groups, workbooks, user-defined fields, databases of institutions, mail merge documents, contact log - it's all great!
Pros
The web-based version gave lots of improvements. I love the customer service! They are very responsive to their customers' needs. I love many things - easy queries, user-defined fields, NPDB access, scanning and screen shots directly into the software, dashboard!
Cons
They changed to a proprietary word processor instead of Word. There are things I can't do, and when I went to alter a Word document that I had created in Visual Cactus, it completely messed it up and made it unusable. I also find flat files more confusing than in Visual Cactus.
Tammy
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
4
Reviewed on 05/04/2018
I've been in Medical Staff Affairs for 23 years.
Moved from a consultant developed Access database.
Pros
LEMM is a real time saver. The tracking and reporting capabilities. A new employee that used CACTUS at her prior employment, stated that they never utilized CACTUS like we do. I feel like we are using it to its maximum ability.
Cons
Since CACTUS merged with symplr, Customer Service has declined. Customer Service isn't as knowledgeable; therefore, it takes longer to obtain resolution. Would like updates to AppCentral that were planned a couple of years ago. Better tracking area in CACTUS for OPPE/FPPE. Currently, we are using the Peer Review form. The number of times staff keep telling us we should move to the web version. We have no plans to change. The length of time it takes the NPDB result to attach the image on the Credentialing/Verification form.
