CredentialStream Reviews

Pros

It's relatively easy to teach yourself the system.

Cons

Having to learn it. I came into the position with training almost wrapped up. I only received a couple of hours of training for the position itself and for CredentialStream.

Pros

CSR, Features and Reporting. Very user friendly.

Cons

Bolt variables very confusing, too many variables.

Pros

I really do not like this system. After working with MD Staff from a previous job this system is not as good of a credentialing system.

Cons

The way the verifications are done/not done, the fact that it is not user friendly, uploading documents.

Pros

The automation with verification and credentialing.

Cons

Setting up is very hard and cumbersome. The flow of set up isn't user friendly.

Pros

I love the fact that it has the ability to track and complete all of the information that is required for credentialing and verifications.

Cons

Some of the features could be a litter more user friendly and can be difficult to navigate for those not so computer Savy.

Pros

The expirable tracking abilities work well.

Cons

Providers cannot load data when they try so onboarding has not been successful.

Pros

The integration of outside PSV sources was super helpful (AMA, ABMS, NPDB, OIG, SAM, etc). I also like the "face sheets" on the medical staff profiles.

Cons

The reporting features are very cumbersome and overwhelming. Having to map payer forms and program DOPs and other forms is very overwhelming and difficult for someone who doesn't have a tech background.

Pros

The bolt feature is nice to run letters and spreadsheets.

Cons

CredentialStream is not very user friendly. Data drops out periodically after uploaded. All functions do not work. The audit trail is not user friendly.

Pros

Was able to keep all credentialing documents in one place.

Cons

too many steps when you have to pull a report.

Pros

Staff was available to help with integration. Very few kinks in the implementation. Expected more as with most integrations.

Cons

Enrollment integration. A struggle as a one-person team but was able to get through it.

Pros

the support from the staff from build through implementation

Cons

building the templates was the most difficult

Pros

Online application and review process by committee members, all-in-one platforms (credentialing, enrollment, case review), allows to be paperless, a place for everything kept in a paper credentialing file, and the ability to store historical records, etc.

Cons

We have our go-live next month. Our training sometimes felt all over the place between building and using. I love to see the build happen first and then train on the use of the software that was built. Also, complete one platform at a time.

Alternatives Considered

Reasons for Choosing CredentialStream

Switched From

Reasons for Switching to CredentialStream

Pros

I like the ease of sending and receiving applications to providers. It is much easier having the providers input all of their information.

Cons

The reset of settings after updates is always an issue.

Pros

Love the support, love the hub, interactivity and once stop repository of info at my fingertips

Cons

not as pretty to look at as some others. utilitarian appearance

Pros

Organization and streamline of information is great. Nice efficient way to complete once time or reoccurring verifications of licenses/education, affiliations.

Cons

Needs improvement of updating adding information to the organization / payer contract side. More options with individual providers vs. organization within the program.

Pros

The support I received from Alissa. She is always available for support.

Cons

There is a lot of content in the beginning to really benefit from the software.

Pros

ARM and Privileging. These are good to use.

Cons

Does not have automataic ticklers. Product needs to have automatic reminders for providers for expirealbes.

Pros

Profile Page has a lot of information - easy to read

Cons

Too many steps to complete a requirement

Pros

our organization has only recently become a CredentialStream customer, but so far I have been impressed with the educational modules and resources available to users

Cons

since joining the forum community, getting too many emails whenever someone adds to forum discussions. Not sure if there is a way to unclick daily emails, or just to get one email each week that new content is available to view

Pros

Informative webinar. Great topics. Knowledgable representatives.

Cons

The topics could have been discussed a bit more, but was a good sampling of much more information to be reviewed.

Pros

I like how easy it is to keep track of all the documents we need on hand and to make reports

Cons

i feel it is user friendly and would not change

Pros

The reporting features for CredentialStream (Echo) are intuitive and support team is EXCELLENT and responsive.

Cons

Implementation for the CredentialStream (Echo) product was extremely frustrating and difficult from the beginning. We were promised a product that would automate our processes and lead to a paperless envionment. While we are able to manage expirables and store documents in the CredentialStream (Echo) system, we are hybrid, with using both the electronic system and paper files. We were never able to implement an electronic online application for our organization's physicians.

Pros

Remind, bolt editor (as long as I know what I am looking for). Transfer from previous system some good some bad. I work with [SENSITIVE CONTENT], and I feel like she has helped set-up some of the software, luckily for me she has been SO VERY HELPFUL!

Cons

Updates not saving when I leave the page without hitting the 'Save' button

Pros

Each user can customize the provider tree.

Cons

This has been a very difficult product to transition from MSOW to Credential Stream. We continue to struggle in daily functions. This has increased our workload instead of decreased. We did not have adequate roll out assistance. We had 3 different project managers, none of whom went through everything required, nor discussed the same requirements to have in place before rollout. The last project manager briefly touched on all of the tasks required, which was the first time we heard of the many of tasks. Pushed to go live even though where not ready. Where reassured we would have all the assistance we would need or require, however, that has not been the case. We go through the support system, the analysists have been helpful.. In person training, as we had with MSOW, would have been more helpful to ensure we had completed all required tasks and had all the required reports in place before live would have been very beneficial. It has been overwhelming.

Pros

What I like most about the software is that it is designed with Credentialing and Privileging in mind. It allows our office to run paperless and do everything electronically which saves time and money. It also has a great reporting feature where we are able to pull all kinds of personalized reports from the database.

Cons

The overall look of the database seems to be on the outdated side. Very boxy and looks to be from the previous century. But this doesn't affect the functionality of the software so it is a minor detail.