Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance.
The company’s...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About Viewabo
Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get resolved if agents can't see if customers are fixing it correctly.
Viewabo enables you to assist your customers in real-time and see what is happening by sending an SMS link to access their phone cameras to see issues in the way that customers see them, without customers needing an app.
Viewabo makes diagnosis processes and resolution workflow a lot easier and quicker so that it helps turn customer frustration into customer satisfaction, reduce the risk of lost businesses, and eliminate costs associated with in-person servicing, and unnecessary RMAs.
Viewabo pricing
Viewabo offers a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
Alternatives to Viewabo
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and...
ISL Online is a remote support solution for virtually all industry verticals including healthcare, information...
VSight’s AR Remote Assistance empowers connected workers with secure, real-time collaboration between on-site teams and...
A visual aid platform called Apizee enables field users to communicate in real time with distant agents or specialists...
A great customer experience minimizes friction, maximizes efficiency, and maintains a human element. SightCall allows...
Viewabo Reviews
Feature rating
5 reviews of 11
View all reviews
Bryan
- Industry: Computer Games
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
4
Reviewed on 11/02/2022
Great for Technical Support
Overall, this is a great tool to have as a technical support agent and customers like it too because it allows them to show the issue they're having with real-time detail, eliminating the need for them to describe the issue over the phone or an email.
Pros
I really like the ability to have a portal that allows me to see what my customer sees. In technical support, one of the biggest challenges is fully understanding what the customer is experiencing. Having this tool allows for my team to have a better understanding of reported issues by seeing what the customer sees in real-time, eliminating the need for back and forth emailing.
Cons
Sometimes, it simply does not work. Certain mobile platforms (such as Apple) usually have some sort of security built-in that prevents the application from working properly.
Response from Viewabo
Bryan, thank you for your review and your thoughtful feedback. It's good to hear that you've had an overall positive experience using Viewabo despite the trouble you mentioned. We are working on improvements and continuous feedback like yours is immeasurably value-abo to those efforts.
Replied 07/07/2022
Joseph
- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 22/04/2022
Viewabo is a great product to interact with customers
I would say it's a positive experience and makes my life and the customer's lives easier as through Viewabo, I am able to directly see what the customer is seeing and can help better navigate through troubleshooting steps. Sometimes it is very hard to explain something clearly just using words, so having a way to view the eyes through the customer has been very helpful.
Pros
I really enjoy how simple it is to deploy the software. It's very simple on both ends (users and customers) and is a very painless and seamless experience.
Cons
The software can be inconsistent in video quality. I would say it has worked more times than not, but on with certain phones (did not think to ask about their Phone specs) the app seemed not to work at all. The only thing I was able to navigate was Firefox was one browser that Viewabo never had any luck with connecting to.
Cheng
- Industry: Information Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
5
Reviewed on 08/04/2022
Great Software to work with the customers
I truly enjoy it and it helps a lot for my job.
Pros
1. Stream with customer and troubleshoot
2. The ease to connect to customers
3. Able to use on most devices
Cons
1. Does not work with customers with pixel phones
2. Not able to enable flashlight on cell phone
Response from Viewabo
Cheng, thanks for your review and for your feedback. We are working on the flashlight issue you mentioned. Can you please contact me via email regarding the issues you have experienced with Pixel phones? Other than that, we're glad you enjoy using Viewabo and find it helpful. Again, we're avail-abo to answer your questions and feedback.
Replied 13/04/2022
Juan
- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 04/02/2022
From CS agent AT NZXT
Great and honestly such a helpful tool.
Pros
The software is easy our customers enjoy the ease of access and its pretty simple and fast.
Cons
Sometimes the connection is not able to be established but a lot of factors can go into this. Please allow a flashlight on this, please.
Response from Viewabo
Juan, thanks for taking time to provide your feedback. We are constantly working on making Viewabo more awesome. The flashlight issue is something we're working on so you can see in those dark areas easily. Glad to hear it's been helpful for you!
Replied 23/08/2022
Chad
- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
4
Reviewed on 07/02/2022
CyberPower PC Tech Chad
Overall, it takes out the guesswork on trying to figure out that the customer is trying to explain to us. We can literally see what there seeing in Realtime and not have to wait for emails to come in with pictures.
Pros
The ability to highlight certain areas on the screen with different color boxes does come in handy when showing our customer what parts to look out for. That and the ability to start the video feed in a windows format works perfect with us since we all run multi monitor setups.
Cons
There is a few instances where the video feature will not work on IOS devices, or the video feed will not show and all we get is a black screen.
Response from Viewabo
Thank you, Chad, for writing this review! We are pleased that you like the annotation features and that you find the solution to be reli-abo, time-saving, and easily use-abo for you and your customers. As for your concerns about iOS and connectivity, we are working on that and recommend you use the "Reconnect" button for such issues should you encounter them again. Thank you for being an awesome client!
Replied 10/02/2022
