User Reviews Overview
About VSight Remote
VSight’s AR Remote Assistance empowers connected workers with secure, real-time collaboration between on-site teams and remote experts, solving key challenges like downtime, skill gaps, and high operational costs. With AI-driven...
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- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Emerging technology
Out biggest issue is adoption, mainly due to the limited usability within customer facilities
Pros
Vsight is very responsive as a company and easy to work with.
Cons
The system is difficult to connect with when at customer factories. It seems to require too much overhead and does not operate well on a medium quality signal.
Alternatives Considered
Microsoft TeamsReasons for Switching to VSight Remote
Another division uses this product. Pricing was fair compared to others- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Vsight saved our overseas technical support!
When collaborating with overseas partners for technical intervention, there's often a challenge with getting a sense of the actual situation. VSight has made it possible with AR features and high resolution photo sharing with annotations.
Pros
There's no need to install any software on mobile phone or laptop and it's very easy to use. With Vsight, we have set up technical intervention with a few different countries within minutes.
Cons
None. This application met our every needs for remote technical support.
- Industry: Machinery
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Good product and Good Service
Good and reliable System with many usefull functionalities
Pros
Easy to be used
Many functions
Good Sales service
Cons
Augmented Mode does not work very well
High Energy consumption on mobile device
Alternatives Considered
TeamViewer RemoteReasons for Switching to VSight Remote
Good Funktionalität and Good Sales SupportTop VSight Remote Alternatives
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
AR Remote Assistance
We are happy with overall experience. We will see if there will be AI features and will decide.
Pros
- The application performs exceptionally well in all scenarios.
- It offers a comprehensive range of integration options.
- It genuinely provides augmented reality functionality.
Cons
Before purchasing, we asked for a trial and that period could be more than 14 days.
- Industry: Machinery
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Feedback from Aisa Automation Industrielle SA
In general very good, with some negative experiences as stated above.
Pros
Simplified layout, cloud based application. Working with rooms. Video call quality, file sharing, ability to take control of the remote device to take pictures. Quick sharing of call invitations & links to calls contents.
Cons
Some issues with stability on some devices. Loss of communication during calls, sometimes the device could reconnect, sometimes complete restart of the device was required. This could be generated by the device and not by the VSiight Remote app itself...
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Vsight review
Great tool, have saved my day a feel times.
Pros
Vsight has the missing tools on other platforms, TEAMS or WhatsApp for example.
Cons
We miss a chat function with the mobile app user, when not in a call.
PC application should also be able to call/add a user on mob app.
- Industry: Machinery
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Feedback on vSight
We have just introduced vSight-Remote and are not so experienced now but our technicians like the system already and it´s really helpful for diagnostic. The support from the sales representatives was really great througout the complete test-sessions and even now.
Pros
The connection to customer is very stable, even with bad Internet-access. Translator is very helpful for international communication
Cons
To get to a meeting or REMOTE-access is bit tricky and you have to cross through some pages to send the link. As we use the REMOTE for business-cases I would appreciate an easier access with one center-button and without the need to change pages.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Good tool to save time
The product has helped to save time because we don't need to visit our partners on site.
Pros
It is easy-to-use and fast responses from customer support.
Cons
The product had become quite big and sometimes is hard to navigate.
- Industry: Construction
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
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Review Source
Serviceleiter
We don´t need it daily, but if we use it, it helps us to save money and time!
Pros
The documentation, overall working and showing things to the customer with the arrow!.
Cons
The log in proccess for the customer, it doesn´t work with all mobile phones.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Fast, Easy and Flexible
It decreases travel costs, decrease problem solving time and eliminates misunderstandings.
Pros
This is the first time I see such an easy to use solution which solves that hard problems with its' high technology approach.
Cons
CAD data integration may be an asset to add.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Impression
Pros
Very flexible and practical to use. AR+ feature, image collaboration, translate option are positive side
Cons
None. Satisfied as package. Proved it is quality
- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
VSight helped us solve long-lasting maintenance issues
Pros
With the help of VSight we managed to decrease the maintenance costs of our production sites - now most experienced tech guys manage breakdowns and incidents remotely with the hands of on-site workers. Overall it was an awesome process change, it's impossible to imagine our team going back to how we worked before.
Cons
IMO the product would benefit after having a touch of experienced designer here and there
Response from VSight
Thanks for your valuable review!
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
VSight
Pros
Excellent support from VSight on setting up. Easily integrated to our business
Ease of use.
Security.
Robustness.
Cons
Overall nothing. I would like to have more integrations with other softwares.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
my remote assistant
It's a software that is as simple to use as a basic application but does serious work. I had experience working with someone who was abroad on a piece, it was great.
Pros
Working on 3D Model in software,
Using the AR + feature,
Language option
Cons
I wish there were more icon options in the standard.
- Industry: Food Production
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Surprised how stable the product is.
If you compare with most competitors it’s a really service, response and hight quality solution for enterprises
Pros
Easy of use, stability, no bugs, quick responses, easy onboarding, unique features.
Cons
Design. Guys doing well and always improve so not much to say here.
Response from VSight
Thanks for your valuable review!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Helply Software
Pros
It is very easy to use and help us to remote our service support for customers.
Cons
Internet connection quality is effect on using software.
- Industry: Machinery
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
About the experience
It's very useful.
Pros
Image quality and system interface in video call
Cons
It should have teamviewer and whatsapp integration.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Perfect Solution for Remote Work
Pros
Its instant translation feature really works very well in remote assistance services. We preferred this product for its large and powerful abilities.
Cons
There are lots of abilities and we used most of them.
Response from VSight
Thanks for your valuable review!
- Industry: Machinery
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
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Review Source
V-Sight terra
wir haben es 1 Jahr genutzt aber in unserem Bereich leider wenig genutzt was aber nicht am Programm liegt. Bei den Tests und Vorführungen hat es immer tadellos funktioniert
Pros
Es gibt eine APP, das einrichten für jede Sitzung ist einfach und schnell, die Kosten sind vollkommen OK, jede Sitzung kann im nachhinein bearbeitet werden und abgelegt werden.
Cons
das die 3d Modelle nicht gut Dargestellt werden ( nur Schwarz oder Weiß ) es wäre super wenn man die Modelle aus der CAD direkt importieren könnte.
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
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Review Source
Uso remoto
Pros
Permite realizar reuniones remotas con rapidez, seguridad y facilidad. Esto permite a las empresas conectarse con sus equipos de forma rápida y eficiente, reduciendo el tiempo de inactividad y permitiendo a los equipos trabajar más productivamente.
Cons
En ocasiones es difícil de usar. En ocasiones la aplicación no se sincroniza con el dispositivo, lo que dificulta su uso. Además, la aplicación no es tan intuitiva
