User Reviews Overview
About Viewabo
Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get...
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All Viewabo Reviews Apply filters
- Industry: Computer Games
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Great for Technical Support
Overall, this is a great tool to have as a technical support agent and customers like it too because it allows them to show the issue they're having with real-time detail, eliminating the need for them to describe the issue over the phone or an email.
Pros
I really like the ability to have a portal that allows me to see what my customer sees. In technical support, one of the biggest challenges is fully understanding what the customer is experiencing. Having this tool allows for my team to have a better understanding of reported issues by seeing what the customer sees in real-time, eliminating the need for back and forth emailing.
Cons
Sometimes, it simply does not work. Certain mobile platforms (such as Apple) usually have some sort of security built-in that prevents the application from working properly.
Response from Viewabo
Bryan, thank you for your review and your thoughtful feedback. It's good to hear that you've had an overall positive experience using Viewabo despite the trouble you mentioned. We are working on improvements and continuous feedback like yours is immeasurably value-abo to those efforts.
- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Viewabo is a great product to interact with customers
I would say it's a positive experience and makes my life and the customer's lives easier as through Viewabo, I am able to directly see what the customer is seeing and can help better navigate through troubleshooting steps. Sometimes it is very hard to explain something clearly just using words, so having a way to view the eyes through the customer has been very helpful.
Pros
I really enjoy how simple it is to deploy the software. It's very simple on both ends (users and customers) and is a very painless and seamless experience.
Cons
The software can be inconsistent in video quality. I would say it has worked more times than not, but on with certain phones (did not think to ask about their Phone specs) the app seemed not to work at all. The only thing I was able to navigate was Firefox was one browser that Viewabo never had any luck with connecting to.
- Industry: Information Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Great Software to work with the customers
I truly enjoy it and it helps a lot for my job.
Pros
1. Stream with customer and troubleshoot
2. The ease to connect to customers
3. Able to use on most devices
Cons
1. Does not work with customers with pixel phones
2. Not able to enable flashlight on cell phone
Response from Viewabo
Cheng, thanks for your review and for your feedback. We are working on the flashlight issue you mentioned. Can you please contact me via email regarding the issues you have experienced with Pixel phones? Other than that, we're glad you enjoy using Viewabo and find it helpful. Again, we're avail-abo to answer your questions and feedback.
Top Viewabo Alternatives
- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
From CS agent AT NZXT
Great and honestly such a helpful tool.
Pros
The software is easy our customers enjoy the ease of access and its pretty simple and fast.
Cons
Sometimes the connection is not able to be established but a lot of factors can go into this. Please allow a flashlight on this, please.
Response from Viewabo
Juan, thanks for taking time to provide your feedback. We are constantly working on making Viewabo more awesome. The flashlight issue is something we're working on so you can see in those dark areas easily. Glad to hear it's been helpful for you!
- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
CyberPower PC Tech Chad
Overall, it takes out the guesswork on trying to figure out that the customer is trying to explain to us. We can literally see what there seeing in Realtime and not have to wait for emails to come in with pictures.
Pros
The ability to highlight certain areas on the screen with different color boxes does come in handy when showing our customer what parts to look out for. That and the ability to start the video feed in a windows format works perfect with us since we all run multi monitor setups.
Cons
There is a few instances where the video feature will not work on IOS devices, or the video feed will not show and all we get is a black screen.
Response from Viewabo
Thank you, Chad, for writing this review! We are pleased that you like the annotation features and that you find the solution to be reli-abo, time-saving, and easily use-abo for you and your customers. As for your concerns about iOS and connectivity, we are working on that and recommend you use the "Reconnect" button for such issues should you encounter them again. Thank you for being an awesome client!
- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Experience Using Viewabo
Great Program and really no complaints what so ever besides with a few iphone users
Pros
Having the ability to use a video chat to assist customer with locating items in the computer like screws and components to assist with troubleshooting the inners of the computer
Cons
Sometimes when trying to connect to someone with an iphone can be problematic and not work.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
The way to go if you have a business that requires this level of interaction with the Customer
It has been a valuable tool for when the customer can figure something on their own, we can quickly set up a session without any hassle with our end and without the customer’s frustration.
Making it easy and fast to help them in their tech problems
Pros
easy to set up
via SMS, email or link
no hassle with password or codes
Cons
sometimes because of the network connection will drop the mic on the customer side
or just a black screen as well for both parties but not a mayor problem
Response from Viewabo
Adam, thank you for taking the time to submit this review for Viewabo. We're glad to hear that it has been helpful for you and your customers. We also appreciate your candid feedback about your concerns and we are actively working to address them. Again, thank you for being so helpful and continue being incred-abo!
- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Viewabo
Its one of the most useful things we can use for assisting people and i enjoy using it when i get a chance
Pros
being able to see what the customer is looking at and being able to direct them to where they need to be
Cons
keeps coming in a negative filter making it a little hard to see what i am looking at
Response from Viewabo
Mike, thanks for your feedback here and over our call recently. I've told the product team about the opposite color issue that you had experienced. I'll be in contact with you further about that soon. Glad to hear that Viewabo has been helpful to you and your teammates.
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Love it
Very easy to use, helps a lot to see what the customer is seeing.
Pros
Very easy to use, helps a lot to see what the customer is seeing.
Cons
Nothing honestly, its pretty easy to use and operate
Response from Viewabo
Thanks, Faris for your review. Glad to hear that you're finding Viewabo helpful and easily use-abo! Keep in touch if you have any other feedback for us. Cheers!
- Industry: Computer Hardware
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Viewabo use in Tech Support
Has helped many inexperienced customer locate components and troubleshoot their PCs
Pros
Being able to see what the customer sees (bonus if they have a good camera and good reception)
Cons
The software can sometimes not work based on the combination of phone/web browser being used on the client side.
Response from Viewabo
Darrel, your feedback and review are very much appreciated. It's good to hear that Viewabo is making customer support more manage-abo for you. Cheers!
- Industry: Computer Hardware
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
User
good software for remote work
Pros
convenient to use and easy to connected
Cons
sometimes got the weak signal limited area to use
