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About Contactability
Contactability LeadManager is a cloud-based marketing platform that helps companies monitor leads as they move through the sales pipeline and keep track of closed deals. This solution features tools to manage engagement with potential and current customers.
Within their suite, Contactability delivers marketing and sales automation, customer service and support, self-service and call center. Their workflow helps agents and representatives schedule their daily tasks. Contactability integrates with third-party lead source and can capture leads from different web forms. Once the solution detects interest, prospects are pushed forward to a rep or re-routed to a nurturing program. Once the lead has become a customer, Contactability’s retention campaigns help stay connected with them via follow up calls and/or emails.
The calendar feature sends out reminders about upcoming calls or meetings. All interaction history on leads is recorded in the activity stream for future reference. Users can create custom fields and record data on the fly, and leads are tagged with dispositions for easy management.
Contactability pricing
Contactability does not have a free version.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Contactability Reviews
Feature rating
5 reviews of 118
View all reviews
Nik
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
4
Reviewed on 10/12/2019
CONTACTABILITY HAS ABILITY
Overall, they are good for what they offer. Be mindful with internet leads they have a low conversion and low retention percentage.
Pros
If you are a scratch insurance agent or any agency looking for some quick leads to round out a month or year, Contactability is a good place to start. As with any internet lead company, keep your expectations low but they seem to be one of the better companies of the bunch. Their service is really good and they are constantly refining their process and filters.
Cons
As someone who has purchased thousands of dollars worth of internet leads, be prepared to be frustrated. You will receive leads that are nowhere near what your filters should be. There will also be times when you will not receive credit for a bad lead.
David
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 23/03/2018
Our Service Rep Florian has been great to work with helping us tweak our leads for success!
The leads seem better than what we are getting from other lead companies. The ease of use of the program was quite good. The ability to make changes to the demographics of the order right on the site is beneficial, but a few more filters would only enhance the platform.
Pros
I appreciate the ease of use of the system and the ability to track how a lead is being worked right here on the site. I also appreciate the ease of use of requesting refunds. Working with Florian has been a win so far for us here in the agency.
Cons
Two suggestions that would benefit us in the agency are 1) the ability to choose weekday hours for leads to come in like we do on Saturdays 2) The ability to add an age filter to the order for the leads.
Verified Reviewer
- Industry: Insurance
- Company size: 2–10 Employees
- Used for 1-5 months
-
Review Source
1
Reviewed on 12/12/2018
Spare yourself the money
We are beyond unhappy with this service. Customer support told us that getting refunded was easy on their system if the lead was not a qualified lead, which is not true. We were not told that their idea of a "refund" is to still charge you for the bad lead, but give you your next one free. That was never disclosed to us up front. And the leads - we have gotten a few live transfers that were terrible, but the one that really upsets me with this company is they solicited an older guy that lived in a nursing home, whom was clearly not mentally competent to be entering into any insurance contract, and they were transferred to us anyway and then we had to fight for a credit. Team said they was going to "look into" the quality of the leads after we brought this to his attention. He called us back a few days later and didn't even remember what he was supposed to be doing for us. The icing on the cake was when he called today, not remembering that he stopped our live transfers to "look into" the lead quality for us, and gave the excuse that they had "system problems" (even though he's the one that turned our leads off) and turned our leads back on. I have not gotten any resemblance of competency with this company, and regret ever paying for their leads.
Pros
Dashboard is user-friendly, which is the only positive thing I can point to about this program.
Cons
Support team at Contactability advised us when we signed up that they had filters in place to make sure our leads were qualified - came to find out that is most likely a lie. We have found that most of the live transfers don't meet filters at all and then we are forced to fight for refunds. As another reviewer put, get to know the refund function - you will be using it often.
Response from Contactability
Thank you for reaching out to us at Contactability. We want to make sure we have a great working relationship with the business community, so you can imagine our disappointment with your experience.
In order for us to review the situation, we will need your name to be able to check the account and make sure we find a solution for you.
Please feel free to contact us at (877) 323-7750 or at [email protected].
Replied 18/12/2018
Christina
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 14/09/2018
Great Customer Service
My overall experience with Contactability has been very positive. They focus on quality and exceptional customer service which is very important these days. It's nice to work with a company with such a positive and professional approach.
Pros
It was very easy to set up my Contactability account. Our customer service rep has been great since the beginning. Very responsive and professional. He's also checked in along the way to make sure things are going smoothly and to address any concerns. It's very important to me to work with someone that is very responsive.
Cons
I have no concerns with Contactability at this time.
Matt
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 06/11/2018
Great Investment
We have used Contactability to grow our business. We have had a lot of success with live leads. I would recommend this to others in the insurance industry. Customer service has gone above and beyond and support team has an asset to work with.
Pros
Really easy software to use. If I ever have trouble the customer service goes above and beyond what is expected. My customer service rep has been very beneficial and made this a very easy easy software to use in day to day business.
Cons
Sometimes the lead doesn't meet requirements or has poor driving record. A lot of times they refund the lead when this happens.
