Contactability Reviews

Pros

If you are a scratch insurance agent or any agency looking for some quick leads to round out a month or year, Contactability is a good place to start. As with any internet lead company, keep your expectations low but they seem to be one of the better companies of the bunch. Their service is really good and they are constantly refining their process and filters.

Cons

As someone who has purchased thousands of dollars worth of internet leads, be prepared to be frustrated. You will receive leads that are nowhere near what your filters should be. There will also be times when you will not receive credit for a bad lead.

Pros

I appreciate the ease of use of the system and the ability to track how a lead is being worked right here on the site. I also appreciate the ease of use of requesting refunds. Working with Florian has been a win so far for us here in the agency.

Cons

Two suggestions that would benefit us in the agency are 1) the ability to choose weekday hours for leads to come in like we do on Saturdays 2) The ability to add an age filter to the order for the leads.

Pros

Dashboard is user-friendly, which is the only positive thing I can point to about this program.

Cons

Support team at Contactability advised us when we signed up that they had filters in place to make sure our leads were qualified - came to find out that is most likely a lie. We have found that most of the live transfers don't meet filters at all and then we are forced to fight for refunds. As another reviewer put, get to know the refund function - you will be using it often.

Pros

It was very easy to set up my Contactability account. Our customer service rep has been great since the beginning. Very responsive and professional. He's also checked in along the way to make sure things are going smoothly and to address any concerns. It's very important to me to work with someone that is very responsive.

Cons

I have no concerns with Contactability at this time.

Pros

Really easy software to use. If I ever have trouble the customer service goes above and beyond what is expected. My customer service rep has been very beneficial and made this a very easy easy software to use in day to day business.

Cons

Sometimes the lead doesn't meet requirements or has poor driving record. A lot of times they refund the lead when this happens.

Pros

Can't say anything good about this company. They send and charge for leads that were not what were contracted for. 100% bad leads, so far.

Cons

Everything. I was promised life leads with filters. Filter included no pre-existing conditions and to age 50. Last lead was from a 54 year-old diabetic, smoker, obesity, and high blood pressure. Second call that came in was a hang-up. When I called the number back they stated they had not requested a life quote. First quote that came in was also with pre-existing conditions. Info on the leads is often false. I have received 3 leads in 2 months.

Pros

The only thing i liked was the ability to manipulate the schedule for my availability

Cons

-Dropped calls before anyone answers after a transfer
-Medicare calls even when i specifically asked not to receive them... over and over
-"mobile caller" leads with no information. Just a blind transfer
-the caller seems to be very confused as to why he/she is talking with me if we eventually get transferred
-no return of funds
-no reliable way to keep your account paused even when the admin pauses it.

Pros

After being in the business for 14 years and not liking lead companies Contactability.com has proved me wrong. They have been providing me with a steady stream of leads. They are not perfect but when I get leads that are not good they credit me very quickly!!! Thanks to Contactability. com for the leads!!!

Cons

Everything works well I have not had any problems!!

Pros

The ease of use of the program as well as the efficiency of the lead crediting process is what we like most.

Pros

The best part of Contactabilty is our Account Manager. He has made this an amazing experience. He works with us to keep our campaigns where we want them and continue to move in the right direction

Cons

We have zero complaints. It's been a great addition to our agency

Pros

Very easy to adjust profile, leads come in real time and are better quality than other companies I have tried

Cons

The lack of pause function for weekends. It is very easy to adjust the leads down for the weekends but we end up just doing them on Monday as we can't pause them altogether.

Pros

The software is user friendly. The setting allow for you pick the hours of the day you are open and close. The information for the client is also emailed to you

Cons

You can not cut the system off for extended periods without calling customer service. Some times you get calls from out of state that you cannot quote.

Pros

They will promise you that they will charge you a certain amount and then charge you a different price. They then will say that they will refund you and won't.

Please do not use this resource, their leads are HORRIBLE! AND CUSTOMER SUPPORT IS A BOLD LIAR!

Cons

This is a completely fraudulent lead company, stay clear!

Pros

The system is quite easy to use. The leads automatically flow into my CRM.

Cons

To date, I have been very pleased with the software.

Pros

Dependability and price is the main focus. I have been very pleased with both. They truly respect my opinion and if bad leads are coming in, let the account manager know and they will resolve the issue.

Cons

Usually the leads go from bad to good Monday through Friday. Leads on Monday are usually horrible...

Pros

I have always disliked buying leads because of the quality of the leads and/or the response of the company when trying to return. We have been using SmartFinancial leads for almost 2 weeks and I have been very impressed with things. Sure we have had some leads that were not good but [SENSITIVE CONTENT HIDDEN] has been responsive and the leads are quickly returned. So far so good we have closed several accounts in a short amount of time.

Cons

I wish that there was a Spanish speaker identifier

Pros

Easy to use, not cluttered, to the point. The software doesn't bog down and all you have to do is easily refresh. The email and text alerts come quickly, almost immediately and it's clear and accurate information

Pros

The customer service and the return policy

Cons

The leads come in 24/7 so leads coming in on the weekends are tough

Pros

Very easy to use and great support from their team

Cons

everything was great. it was an overall great experience

Pros

Ease of use. We've used companies like this before and contactability by far has the best system out there!

Cons

The only thing we don't like about the system is that sometimes it doesn't pull all the info that we are needing.

Pros

Receiving live transfer calls reduces the amount of time we spend cold calling to get customers on the phone. My sales people love it because the prospecting work is so much less with these calls. They get a qualified customer on the phone, and using the dashboard is simple. I like that the calls are recorded so I can listen to my teams conversations later for training.

Cons

Some of my team doesn't always get the emails regarding leads. This can make it difficult for them to see customer information.

Pros

You get what you pay for with Contactability: A direct contact with someone truly looking for insurance. In addition, if the consumer wasn't actually looking, they have the most loyal return service I have worked with in my several years working with various internet lead vendors.

Cons

It's difficult to come up with what I "least" like. Probably the life leads. They are indeed looking for life insurance, but the consumers typically have unrealistic view of coverage/premiums.

Cons

They are good at scamming you out of more money, Whenever you call and talk to customer support they feed you lies and tell you to pay more.
They do no background work to see if the lead is actually legit, I received 21 leads before I decided to request my money back from these scammers because not one person answered there phone, these people aren't looking for insurance or waiting for an agent to call, they have no clue anyone is going to call. I didn't receive any refund from those 21 leads.

Pros

The ease of setting up the program. Sturctured around your needs. Support staff that is very knowledgable