Keap Reviews

Pros

Keap has been a guaranteed ally to automate activities that make potential clients have a perfect follow-up and value them more without leaving other clients behind, it helps to market products in a more professional way with marketing management that increases income and decreases workflows

Cons

The free trial they gave me did not have all the functions activated, they should enable everything to be able to manage all their tools from the beginning

Pros

Keap has a multi-pronged approach to client management that makes tracking and maintaining client communication easy. From automated pipelines, to texting, to an easy tagging system that keeps email lists clean and organized, they give you everything you need run a small to mid-sized business. Their customer service has also been strong, especially if you join their online support platform.

Cons

Mobile app stability, especially on Android, is low. I often have to reinstall the app to fix issues with it crashing. This is a significant issue if I need to use my business line urgently. The app freezes up and then takes a 10-15mins to uninstall and reinstall.

Alternatives Considered

Salesforce Sales Cloud, Mailchimp and Twilio

Reasons for Switching to Keap

Keap was superior in pricing and automation options compared to Twilio and Salesforce, while offering more client communication options/automation than MailChimp.

Pros

Keap has been a game-changer for me with its easy-to-use automation and CRM features. I love how I can customize workflows, track everything in one place, and get great insights to grow my business.

Cons

Keap can be quite pricey, which might be a stretch for smaller businesses like mine. The learning curve is also a bit steep; it took me time to navigate all the features fully. I sometimes wish for more customization options in reporting, and the mobile app doesn’t have all the desktop features, which can be frustrating when I'm on the go. Lastly, while customer support is helpful, I've experienced longer wait times when I really needed assistance.

Pros

Keap offers powerful automation tools that can streamline workflows, automate follow-ups, and enhance customer engagement. It’s a game-changer for small businesses looking to grow without needing to hire additional staff.

Cons

Keap’s interface can be challenging for beginners. Some features feel complex, and it may take a while to get comfortable using the platform, especially if you aren’t familiar with CRM software.

Alternatives Considered

ClickUp

Reasons for Switching to Keap

Keap’s automation features are tailored to nurture leads, engage customers, and manage follow-ups, helping to streamline the entire customer journey. This automation is key for businesses looking to build relationships and improve conversions, whereas ClickUp is primarily focused on task and project tracking rather than customer engagement.

Pros

Their support is top notch. They are easy to get access too and usually not much of a wait.
Great training library and easy to find videos for how to.
Visualization for how a campaign will lay out and connecting the sequences.
Their integration of ai tools to help with sales letters and landing pages and offers
Large database of tools and partners, but not monitored to see if they actually work or are still supported and support staff can't help even when the tool is recommended by keap -- like to add your optin box and contact form to wordpress.

Cons

The COST. The minimum system if for 5 users and is pretty pricy.
They have a great set of tools that can really work well for a digital products company and managing the sales funnel process, but it isn't suited for straight customer AND relationship management because if you maintain contacts for relationship purchases and historic reference, you can't just make them inactive. So the system acts like the minority report and in case you might accidently send emails to old contacts it stops your ability to send current prospects emails until you delete old records. and old records to them are 4 months... if they haven't received an email in 4 months, opened one in 6 months they are OLD and limit your deliverablity. Only option is to delete or manually go in and remove every email in the primary so it is empty, even if you have coded as not.marketable.

Pros

Focuses on inbound marketing and sales. Use templates to create professional looking emails and documents very quickly and easily. Keep track of your customers interactions including emails and meeting. It promotes collaboration between teams and helps us in keeping leads,deals and customers. A very secure and reliable software you don't to miss.

Cons

Keep is the true definition of amazing,no cons.

Pros

It's very intuitive for me and easy to use. I love the full functionality that does everything I need in a CRM. Their focus on customer satisfaction is unparalleled.

Cons

The dashboard is a little bit busy, though not a big concern.

Alternatives Considered

Constant Contact, Zoho CRM and Mailchimp

Reasons for Switching to Keap

Keap offered the most functionality combined with the greatest ease of use and the platform can be added to/upgraded if needed.

Pros

Has a lot of extra functions, making it more than just a simple email platform

Cons

The pricing is getting to be on the higher side, compared to similar services

Alternatives Considered

Constant Contact and Mailchimp

Reasons for Switching to Keap

Lower cost originally but now price is increasing

Pros

All the features that were available, including their CRM system, email features, tagging features and how easy it was to clean out duplicate contacts and clean my list.

Cons

Their order form and sales page templates were lacking

Pros

how affordable it is for a small business

Cons

the free trial is only 14 days, would prefer a longer trial

Pros

Keap has become a vital part of my business. As a small business owner I did not have the money to hire a full time assistant to help me and Keap has helped fill that space. Being able to set up automations that not only help collect new leads for my business, but also help get those potential clients scheduled in my calendar without me needing to do a thing saves me so much time and energy. I have been able to create marketing campaigns that run like clockwork generating new leads and sales. I honestly could not run my business without it.

Cons

Keap can have a bit of a learning curve to it. As with any software it can take some time to get things set up and running the way you need them to.

Pros

It can do as much or as little as you like. That means that for ourselves AND for our clients, we can craft regular communications, complex automations, campaigns and a variety of content that's selling, nurturing or doing whatever we want it to do.

Keap's the vehicle but the destination is in our control.

Cons

It can at times be convoluted to evaluate data but with experience and time you can craft simple ways to manage it.

Pros

I like it because it is a solution capable of collecting customer information in a fast and even automated way. In areas of digital marketing, controlling and monitoring customers is extremely necessary and this solution only ensures that it is visible and understandable. You can access these data without problems, and its interface is quite intuitive and secure.

Cons

I don't have bad references, it is accessible even for small or medium-sized companies, it is a solution for CRM processes to keep your system updated, from advertising to customer service

Pros

In my journey dealing with Sales, challenges has been there especially handling new environments. With all the variables on my shoulder, it is my job to keep keep things running smoothly. Keap helps me stay organized and neat on job. It organizes my daily work in one place as well as managing customer information. It saves me time and energy on simple repetitive tasks.

Cons

No no no. Keap is clean. Everything about it is for the goodness of you job. I enjoy using it and I have no complaints so far.

Pros

I like that you have a business phone number that you can call and text from. This is what we use Keap most for. It allows all of my employees to use one phone number.

Cons

I wish that I wasn't constantly being logged out of the app. I do wish that round-robin booking was available for scheduling links.

Pros

Keap's tag-based system is powerful and they've created a platform built around marketing automation. The campaign builder is a workhorse with unlimited potential for many small businesses.

Cons

Keap is difficult to use and is not as advanced as other modern tools. There are multiple hacks and other paid tools you have to learn and deploy to cobble the system together.

Pros

We used the KEAP daily to keep up with out marketing automation and verified that we were on point.

Cons

We do not use all the potential of the application.

Pros

Keap has allowed us to have one consolidated platform for all Marketing and Sales needs.

Cons

Onboarding documentation could be enhanced a bit more, but overall it's a great product.

Pros

What I like the most about this software is that it allows me to organize and automate many of my daily tasks. For example, I can easily schedule a series of personalized emails for a marketing campaign and the software takes care of sending them to the right customers at the right time. I can also create custom contact forms and add them to my website, which helps me capture leads and automatically organize them in a database.

Cons

Some features that can be a bit confusing at first. When I was first setting up my workflows, it took me a bit of time to understand how they worked and how to customize them for my business. Also, while the tech support is great, sometimes I would have liked more customization options.

Pros

I have been using Keap tool for a while now and one of the features I find quite interesting is its task and appointment management tools. Keap provides a straightforward way to stay organized & efficiently manage time. The platform's capabilities have streamlined my workflow and kept things on track.

Cons

Nothing as such as it is decently priced and super useful!

Pros

One thing I like the most about keap is that the system is easy to set up, even with it many feature. Then I can also segment the email of my client mail each segment separately. I can equally mail my prospective client separately. With all of this feature in place, I find it easier to get in touch with my client.

Cons

Keap is a great tool. But the customization aspect is not great. The app do lack adequate customization to make marketing more effective. I also think the importation of email can be faster if a tools is added to import emails rather than writing them from scratch

Pros

Keap is an incredibly user-friendly all-in-one CRM platform that makes it easy to manage customer relationships. I love how quickly I can access customer data and generate reports. The customer service team is also incredibly helpful and always on hand to answer any questions I might have.

Cons

The one downside of Keap is that it can be a bit pricey for some businesses. However, if you are looking for an all-in-one CRM platform that is easy to use and has great customer service, Keap is a great choice.

Pros

great for a start up business and very affordable

Cons

its marketing around it is lackluster i only know about it because my classmate mom uses it for her food company

Pros

As a Keap user, I was impressed with the ease of use of the software. Contact management is simple and intuitive, and you can easily track the history of interactions with each customer. Billing is also easy to manage with pre-designed templates and online payment options.Keap also offers marketing automation features to help you save time by sending automated emails and personalized follow-up messages based on your customers' behavior. Scheduling appointments is also easy with online scheduling options for you and your clients.

Cons

It is important to note that Keap's paid plans can be expensive, especially if you need advanced features such as marketing automation. Also, some features may be limited depending on the plan you choose.Overall, I highly recommend Keap for entrepreneurs and small businesses looking for an all-in-one software to manage their business. With comprehensive features and an easy-to-use interface, Keap is a great choice for effectively managing your business.

Pros

Keap allows businesses to customize their CRM and marketing workflows to suit their specific needs. The platform also integrates with a range of other software tools, including Zapier and QuickBooks, to help businesses streamline their workflows.

Cons

Keap can be challenging to learn, particularly if you're new to CRM or marketing automation. It may take some time to understand all the features and functionalities of the platform.