Merlin Software

Merlin is a cloud-based timeshare solution that assists vacation rentals, homeowners associations (HOA) and other businesses in the hospitality industry streamline marketing, sales and accounting processes. Enterprises can utilize the platform to store leads, owner details, rental information, and guests’ information on a centralized database. Key features of Merlin include sales processing, marketing communications, reporting, case tracking, revenue monitoring, task automation, maintenance fees billing and more. With its front desk module, administrators can manage concierge services, check-in/out, registration, shift change, guest accounting, housekeeping and maintenance schedules. Additionally, Merlin’s marketing module allows managers to allocate tours to sales representatives, develop pipelines, determine response rates, track activities, manage gifting process, and generate customized reports. Merlin facilitates integration with the business websites for lead generation, rental bookings and fly-buy promotions. Pricing is based on request and support is extended via email, phone, FAQs and an online knowledge base.