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About PackageX
PackageX is a modern logistics platform that helps warehouses, stores, and buildings multiply workforce efficiency and reduce operational costs.
We digitize data with groundbreaking AI scanning, orchestrate receiving and fulfillment workflows with easy-to-use apps, and extend legacy back-office systems with flexible APIs.
Today, over 100 leading brands, like Ricoh, Chicos, WeWork, and Hilton leverage PackageX.
Warehouses, Manufacturers, Distribution Centers, Universities, Corporate Offices, Campuses, Mailrooms, Co-Working Spaces, Residential, Hotels and Resorts.
Benifits:
• No manual data entry is needed
• A complete chain of custody log for each package
• Optimized package storage and retrieval workflows
• Visual notifications to keep the recipient informed
• Comprehensive reporting and insights available through the desktop portal
• Improved staffing and engagement
PackageX pricing
PackageX does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
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PackageX Reviews
Feature rating
5 reviews of 31
View all reviews
Alex
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used for 1+ year
-
Review Source
5
Reviewed on 14/11/2019
Amazing Software
We love using it and it allows us to notify members quickly for their packages
Pros
Super easy to use and speeds up our mailroom process
Cons
Sometimes notifications have been sent to the wrong person accidentally
Response from PackageX
Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.
Replied 26/12/2019
Andrew
- Industry: Package/Freight Delivery
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 15/11/2024
Highly recommend PackageX and Receive
PackageX has been an amazing program to use. It has helped our mailroom smoothly with minimal problems. Since using the program, Less and less packages are missing because it does a good job at keeping track of every step.
Pros
-It is an easy and straight forward program to use.
-It has a lot of tools that make the mailroom's operation faster, simple, and flexible.
Cons
-Randomly checked out one of our packages when we didn't want it to.
-Barcode scanner feature is a little TOO fast and doesn't catch the tracking number but a different number.
Sami
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
3
Reviewed on 09/01/2020
PackageX
Pros
Makes our jobs easier for getting notifications about packages to members.
Cons
I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out.
Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom.
If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload.
I wish there was a "select all" option for when someone is picking up all the packages for a company.
I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow.
Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).
Response from PackageX
Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us.
We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support.
Feel free to contact us on [email protected] for any queries and we will get back to you as soon as possible.
Replied 12/01/2020
Avneet
- Industry: Security & Investigations
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 12/11/2024
Must have for Mailrooms
Our overall experience with PackageX has been great. It is easy to get things sorted with their quick ticket system. It is best for record keeping on both the recipient and the delivery professional end.
Pros
Flexibility
User friendliness
Record keeping
Cons
We like everything about this software and do not really have anything to point.
Stu
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 07/09/2021
On a Scale...
The Mail Center used to process incoming mail and packages by hand - a tedious, labor-intensive and inefficient way to receive deliveries. I estimate we're 80% more efficient in using PackageX Mailroom
Pros
After processing an average of 30 packages per day during the summer months when school is not in session, it was very easy to scale up to the daily 200 mail and package delivery counts with the start of the Fall 2021 semester.
Cons
I have discussed PackageX making updates known prior to their release.
Response from PackageX
Thank you for your valuable feedback. We're always working hard to improve the app. Stay tuned for our latest app update.
Replied 13/10/2021
