C2 ITSM is a cloud-based IT service management solution that helps users manage and automate requests, assets, and...
everything HelpDesk
4.3
Overall rating
Reviews
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About everything HelpDesk
everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports. Key features include multi-departmental desk support, dashboards, email and calendar integration.
everything HelpDesk’s email and calendar integration feature allows users to schedule appointments, tasks and events on platforms like Microsoft Outlook, GroupWise and SMTP.
The dashboard feature helps users view analyze employee performance against key performance indicators. The help desk ticketing system is functional across various departments including IT, human resources, maintenance and more.
Support is available via phone and email.
everything HelpDesk pricing
everything HelpDesk has a free version and offers a free trial. everything HelpDesk paid version starts at USD 20.00/month.
Starting Price:
USD 20.00/month
Free Version:
Yes
Free trial:
Yes
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everything HelpDesk Reviews
Feature rating
5 reviews of 13
View all reviews
Hector
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 28/08/2018
Great Helpdesk Tool
Pros
You can fully customize this software depending on your needs, you can add a connection to your SQL and active directory, you can have 2 way communication between technician and the person that created a work order or asked for help, you can add attachments, videos, etc
Cons
if you modify or customize your software and you upgrade to the latest version you sometimes loose any manual change so make sure you make a backup before each upgrade
Verified Reviewer
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 25/04/2018
Solid self-hosted helpdesk
Pros
Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions.
Cons
Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking.
Response from GroupLink
Thanks for this review! We¿re happy to announce everything HelpDesk (¿eHD¿) currently integrates w/Asset Tracking thru ¿GroupLink Network/Asset Explorer¿ & its partner, and v11.7 (late `18) will integrate w/MS & Google cals.
We¿d love more input as many customers participate in the roadmap. Current & 2018 releases include:
¿ MFA, ADFS, Google SSO, etc.
¿ More APIs w/acctg & other
¿ Asset Tracking tied deep w/incident reports, work-orders
¿ Enhanced Self-Service (w/ predictive KB)
¿ New mobile apps
o use GPS for location-based work-orders
o scan-in/out w/mobile device
o apps thru Apple & Google
¿ "Network Asset Discovery" (e.g.,topology, audit, reports) & "Network Device Monitoring¿ (e.g., alerts & alarms)
With great customer relationships we¿ll continue to upgrade and improve our already strong ticket & asset tracking solution, keeping it powerful, easy to use & economical for the budget minded.
Happy to discuss 801-335-0700
Replied 01/05/2018
Ann
-
Review Source
3
Reviewed on 14/11/2016
grouplink helpdesk
Ease of use for the end user submitting a ticket is easy. Ease of use for the administrative side (setup) is not that easy. Customer support is slow to respond, have submitted tickets in the past that took months to get responses.
Response from GroupLink
Ann, thank you for your feedback! We apologize for any delayed response to your submitted tickets. We work hard to make timely support responses a priority at GroupLink and have made attempts to contact you. Please reply at your convenience and we will be happy to resolve those issues.
Replied 22/11/2016
Jasper
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 13/06/2016
does what it needs to, very basic, but lightweight, works in most browsers
it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts & payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess.
Pros
easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult.
Cons
sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New>Ticket/KB/Filter>Group>Category>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement.
Marissa
- Industry: Furniture
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 15/02/2021
Our work flow
Using everything HelpDesk helps us run our company a lot better and we get to solve problems within our company faster. It has been easy to use and to communicate within our team and get task done. We use it daily and our work starts here with everything HelpDesk.
Pros
This software is very easy to use. Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain. Assigning tickets to a specific person allows us to held that individual accountable for their work.
Cons
Adding tabs to the (My tickets) section could be made easier for the user trying to add tabs.
