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About Issuetrak
Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more.
Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.
The product’s features include a Task Manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.
Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub.
Issuetrak offers 24/7 support, as well as guided implementation and onboarding to assist users in configuring their site exactly how it’s needed.
Issuetrak pricing
Issuetrak does not have a free version but does offer a free trial. Issuetrak paid version starts at USD 26.00/month.
Starting Price:
USD 26.00/month
See pricing details
Free Version:
No
Free trial:
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Issuetrak Reviews
Feature rating
5 reviews of 188
View all reviews
Jeromy
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 27/07/2023
Issuetrak Customer Support for SaaS Development Company
Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!
Pros
Ticket notes and tasks. Secure relevant ticket access for customers and clients.
Cons
Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system.
Response from Issuetrak
Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!
Replied 28/07/2023
Gabriel
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 16/05/2024
Great value, functionality and support for the cost.
Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live support very simple and painless.
Pros
Its support and staff. In a world shifting every so quickly to automation and AI; it is refreshing to work with a company that values the importance of dealing with a human being.
Cons
It takes a bit of effort to get accustomed to the templates and learning how to modify and customize, but once you get the logic it becomes smooth sailing.
Response from Issuetrak
Gabe, we are so pleased you've enjoyed your experience with us! We truly believe in the importance of coupling human contact with technology - we're glad you do, too! As always, if you have more ideas, please feel welcome to submit them on our website, https://www.issuetrak.com/feedback. Thank you again!
Replied 22/05/2024
Ron
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
3
Reviewed on 12/05/2022
Eh
Pros
I had a great experience when I requested some training.
Cons
Reporting is cumbersome and limited. This is my biggest issue with the product. Need to be able to configure reports without saving and/or creating queries. Need a hierarchical folder structure for saving reports instead of them all being bunched in one place. Need to be able to build multiple dashboards for different things and display data in multiple ways.
Christopher
- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 25/07/2023
Issue track is the best issue tracking system that we have ever used
Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met.
Pros
The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us.
Cons
Their continued follow up to make sure I was caught up on the homework I needed to do.
Reasons for Switching to Issuetrak
because of the way we can configure to our needs, and change the configuration as our needs change.Response from Issuetrak
Thank you for your thorough review, Christopher! We're delighted to hear that you have found Issuetrak's configuration versatility useful for your Issue tracking needs! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!
Replied 26/07/2023
Doug
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
-
Review Source
5
Reviewed on 27/07/2023
Painless Onboarding!
Friendly & knowledgeable team at Issuetrak made for an awesome overall experience!
Pros
Issuetrak's onboarding Team is with you from start to finish. Deployment is a breeze!
Cons
There can be a lot of configuration options, so it's best to first focus on core functionality.
Response from Issuetrak
Doug, we're pleased to hear that your experience with your personal Implementation team went so well! We're glad you combined your team's input with our knowledge to set up the product to your specs. As always, if you ever have more feedback for our Product team, feel free to submit suggestions directly on our site at https://www.issuetrak.com/feature-requests!
Replied 25/03/2024
