Cin7 Omni is a highly configurable inventory management and order management solution with built-in EDI and integrations...
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About Orderbot
Between being in competition with innovative companies like Amazon and navigating the challenges presented by covid-19, online retailers are being forced to rapidly adapt to meet ever-rising customer demands. Customers want the right product, fast. And being able to satisfy their expectations has a profound impact on brand loyalty.
To accomplish this, retailers need the ability to have clear visibility into the entire lifecycle of orders through multiple events & channels, catch & correct errors before they affect the customers, know exactly where their inventory is and how much is available, and last but not least, have an understanding of exactly where their process needs extra attention.
That's where Orderbot comes in. Our cloud-native, API-based platform comes equipped with unique capabilities designed with customer experience at the forefront, and speed, ease-of-use, and adoptability a close second.
Here’s what makes us stand out:
FAST: Time is of the essence for retailers looking to remain competitive. Whether they want to increase sales by adding new channels, the ability to handle higher volumes, or offer same-day delivery by supporting flexible fulfillment options such as buy-online-pickup-in-store (BOPIS), ship-from-store, or ship-to-store. Or they are looking to introduce new initiatives to increase store traffic and save the sale, such as Buy Online, Return in Store (BORIS). In all instances, retailers will want to see a return on investment as soon as possible so a quick turnaround time is imperative. With Orderbot's flexibility, customers can get a new Shopify store up and running in less than 4 hours or connect to a 3PL or WMS in 2 weeks or less. Projects that would normally take legacy systems at least a year, take Orderbot merely weeks to complete.
API: Growth brings continuously evolving business requirements. And with enough time, money, and resources, legacy systems can do almost anything – but each change or addition creates a new layer of complexity, eventually leaving you with a rigid “frankensystem” that is difficult to scale in a modern way. Our clients can say goodbye to traditional expensive, time-consuming and risky customizations as they are able to easily build anything they want using our Open API. Create custom dashboards and features that are super-specific to your needs, build vendor or customer self-serve portals, run headless applications, and automate all types of workflows. The opportunities are endless.
Real-time inventory: Legacy inventory management systems are falling short in their ability to communicate inventory between complex networks of order sources, warehouses, stores, and platforms. Coupled with delays in updating the front-end on stock availability, this is causing a lack of visibility, which is a major problem for high-volume retailers who could have numerous customers placing an order for the same item at any given time. The resulting errors, delays, and order cancellations affect the customer experience, leading to lost sales and increased customer service costs. By providing a single view of all inventory, and communicating it to the front-end as frequently as every minute, Orderbot ensures our clients have a full understanding of what’s ‘available’ vs ‘on hand’ and that our order-routing logic chooses a fulfillment location that can successfully complete the order. Clients can set safety stock levels to preserve the experience for in-store shoppers or account for unavoidable discrepancies such as when an item is picked by an in-store shopper but not yet purchased. They may also either display stockouts to avoid cancellations or accept the orders and send automated communications to inform customers about delays. Whatever their business process is, we can accommodate them.
Orderbot pricing
Orderbot does not have a free version. Orderbot paid version starts at USD 99.00/year.
Starting Price:
USD 99.00/year
Free Version:
No
Free trial:
No
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Orderbot Reviews
Feature rating
5 reviews of 26
View all reviews
Eddie
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 22/12/2022
Great product and great team
I started looking at my options because inventory was a huge problem for us. We were cancelling orders left, right & center. While I was a little bit iffy as I had not heard about them prior to coming across their website, I ended up being pleasantly surprised by their capabilities. We've since reduced our cancellations significantly which has relieved many of our departments and increased our profitability.
Pros
The product is extremely robust and can do just about anything. I find the service to be incredibly reliable and our account manager is quick to respond.In addition to owning my own wholesale and retail companies where we use Orderbot, I consult with other merchants who have since started using them for a number of projects such as click & collect and powering their headless initiatives. I havent gotten yelled by others for recommending them, so that's always a good sign
Cons
some things are not out of the box but they opened up their API to us which has given us free reign to develop tons of stuff.
Alternatives Considered
NetSuiteReasons for Switching to Orderbot
I would have had to pay for a connector with netsuite and a lot of customizations were needed which were going to be too expensive.I felt I was getting a better value overall not only in terms of what I was getting out of the box for my money, but also the possibilities provides us with.
Jason
- Industry: Textiles
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 15/07/2020
Solid Software, Great Support, Awesome Offering
The software has been great and I've really enjoyed working with their support team. [SENSITIVE CONTENT HIDDEN] has always gone above and beyond to help us find solutions to curve balls only the end use can throw us. This software has a solid foundation with a lot of opportunity for a stable or mature business.
Pros
We process over 100 transactions a day for our wholesale and retail business, having a built in ordering portal and checkout process eased our operations immensely.
Being able to assign accounts their own order guide, where they get their own pricing and product mix is fantastic for managing multiple clients and the occasional tricky one that needs specific pricing or details.
The system keeps card info so sales are easy for accounts and it integrates with UPS so it's easy to ship through.
The reports are accurate, you can run them multiple ways export the data to excel and the math always checks out. That detail is rare in the era of SaaS
Cons
Because it's solid software it can be a challenge to make quick changes to react to events.
On a slower connection the steps of adding items to an order, updating the address and completing the order can take take 5 to 10 minutes due to load times.
Alternatives Considered
Lightspeed eCommerceReasons for Choosing Orderbot
Processing each sale individually, then the shipping cost for each order was a nightmare. We grew faster than expected and needed a more professional offering. You had a built in ordering system and could integrate with UPS. You brought stability to our chaos.Switched From
Lightspeed RetailReasons for Switching to Orderbot
Report functionality of Lightspeed was lacking, support wasn't supportive and it didn't integrate with shopify at the time.
John
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
2
Reviewed on 01/05/2021
They're not ready!
I have to say that my experience has been very poor. I have sent several emails to the [SENSITIVE CONTENT HIDDEN] requesting a meeting. I want to know why I am going through all of this nonsense and she ([SENSITIVE CONTENT HIDDEN]) does not answer.
Pros
I love that it's a window based program. I can access it from anywhere in the world. I don't have to create a new file like qbooks when it hits a certain amount of gigs. Posting checks is vey simple, searching for accounts on multiple levels is great, building profiles is simple. I love the way products are set up in categories, and groups, it makes it easy to find the products clients are requesting. I like the built in shipping platforms, UPS, fedex, USPS, and you can even create private couriers.
Cons
This software has a lot of potential, as to the issues, you get nickle and dimed for EVERYTHING that is a standard option in qbooks, for example, in qbooks you can create your own reports. In orderbot you cannot, you have to pay to get reports and they milk you for it. I was WILLING to pay for the reports, but the turn around time is WHEN THEY HAVE TIME. I asked for a simple invoice and statement to be created TWO YEARS AGO!! I still have not received my request. The system freezes and crashes a lot. It duplicates and even triples credit card information. Good luck trying to get hold of anyone when you have an issue. Their Billto and shipto address field is Canadian, they do not comprehend that our (U.S) shipping format is not like their format where the suite number is first and the zipcode goes into its own separate line. I receive a lot of mail back because of this. Having to build a new single product is very involved, unless you were like me a junior DBM it can be tricky.
Rachael
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 13/05/2020
Perfect for Multi Currency Multi Warehouse Operations
The team at Orderbot are great to deal with, support is timely even with being on the opposite side of the world.
Pros
We operate in three different currencies and Orderbots functionality to bill and receive payments across these was perfect, the ability to check sales through the different channels and warehouses gave excellent transparency.
Cons
Initial set up of additional warehouses and shipping is complicated and the steps do do so do not run cohesively with each other
Alternatives Considered
Cin7 OmniReasons for Choosing Orderbot
Unsure - I was not part of thisSwitched From
QuickBooks EnterpriseReasons for Switching to Orderbot
For the multi currency and multi warehousing which Cin7 did not support at the time
todd
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 21/03/2017
easiest shopify integration ever
we have been running with orderbot for about five years now. originally we used it to streamline shipping with various fedex/dhl/usps integrations. this saved a ton of time and manpower for us.
since that earlier time we have really seen the features grow with in orderbot. order pick slips, bulk pulls, various order guides for multiple countries, and the ability to scan all of our orders at trade shows.
most recently we are loving the integration with shopify. with in a day we had four order guides set up for 2 continents . both retail and wholesale and it worked seamlessly.
we can't wait to see what we can integrate next.
top shelf software and an awesome team over at orderbot!!!!!!!!!!!!!
Pros
works perfectly on all platforms and is easy to use
Cons
wish i had one
