CustomBooks Reviews

Pros

financial, costing and sales tax compliance.

Cons

navigation.. and reporting tools not detailed

Alternatives Considered

SAP Business One

Reasons for Choosing CustomBooks

tax compliance

Switched From

QuickBooks Enterprise and QuickBooks Online

Reasons for Switching to CustomBooks

ecommerce business capabilities..

Pros

I love that i can use this software anywhere in the world. It is extremely user friendly and when i do have an issue, they are right on top of the situation and help me navigate for a better result.

Cons

The steps involved to use cloud e commerce. Seems like way too many steps.

Alternatives Considered

QuickBooks Enterprise

Reasons for Choosing CustomBooks

They were very expensive.

Switched From

Sage 100

Reasons for Switching to CustomBooks

i liked the customer service, they know me, and its not just a number or a forgotten name.

Pros

Lower cost

Not owned by Intuit

Tabbed browsing

Cannabis friendly

Multi-entity financial statements

Strong inventory tracking capabilities

Cons

Ugly UI

Inefficient navigation - everything takes too many click to do

Crashes frequently

Some menu items are randomly in Russian

Can’t cut and paste without a third party browser add on

Reports are unattractive

Bank feeds don’t auto update and must be manually updated one by one, which is very slow and inefficient

I hated using it

Pros

This software has allowed us to grow as a company and keep better track of Inventory and cash flow. [SENSITIVE CONTENT] has been extremely helpful, from learning how to use the software to customizing the software to fit my needs. AccountingSuite supersedes any other invoice software we have ever tried. This company gets 10 out of 10 stars from us!

Cons

I wouldn't say a "Con" but there is so much AccountingSuite does that the learning curve takes a while.

Alternatives Considered

QuickBooks Enterprise

Reasons for Choosing CustomBooks

Quickbooks told me their product wasn't "smart" enough for what I needed. AccountingSuite wasn't either at first but you quickly told me that you could customized it for me, and I was willing to pay the customization fees.

Switched From

QuickBooks Desktop

Reasons for Switching to CustomBooks

Reason above

Pros

AccountingSuite is functionally superior to QBO in most aspects. While its look and feel are not as elegant, it does what I need for clients better than QBO at a better price. Conversion from QBO was painless and support is very good.

Cons

Navigation is a bit harder initially, but it is more of a cosmetic issue than anything else.

Pros

Ease of implementation and functionality. I have simple to complex clients that have needs all over the board. The small companies can be up and running in a matter of minutes. Connect the bank account, download transactions and get reconciled fast. Very important when budgets are small. Did I mention scaleable? This can grow as your client/firm grows and expands easily. A must have!

Cons

The only feature I have had difficulty with is writing rules with the incoming bank transactions. If the bank has 100k transactions per month - say because they are an online retailer, the system seems to slow way down. I actually thought it stopped a couple of times. It didn't. It must be because there is so much data to manage with those bank feeds.

Pros

I use this program to track the inventory I keep in stock for my direct sales business. I love that I can know the quantity I have in stock for any item at any time. It even lets me know the status of an item which is helpful when I don't see an item on my shelf but then I can see if I have already ordered it and it is on its way to be delivered. By tracking my inventory, I make better purchasing decisions based on fact rather than ordering what I think I may need. It is very helpful to use this system to create Sales Orders for my customers.

Cons

I do not have any accounting background. Therefore, there has been a learning curve to understand some of the features with this program. With that said, some of the features I am not using are not important to me at this time.

Pros

Easy to use and a competitive price point. Comparable to other
higher priced online solutions in the marketplace.

Cons

General Ledger should print out the Memo field on billings on screen one. There is
another memo field on another tab but that doesn't make sense to fill in twice. This causes
extra work when year end comes and a customization (export) of data must be undertaken
along with descriptions input to get a total report. Not ideal and the software should be
designed to capture all MEMO fields - Bills - Receipts - Bank Deposits - Journal Entries etc.

Alternatives Considered

QuickBooks Online Advanced and Xero

Reasons for Switching to CustomBooks

Price and ease of use.

Pros

The price. Pulling multiple client financials into one, Great Support and training videos with in the file, The "TestCompany" is a great way to get familiar with the software Everyone has access to that file,
It is a great software for Inventory and Inventory builds.

Cons

This software is very different than QuickBooks, it is not as user friendly for the everyday business person, I had a hard time getting clients on board with the software.

Alternatives Considered

QuickBooks Online and Xero

Pros

Easy to use and provide accounting manager to manage the work

Cons

No cons, best software for accounting services.

Pros

Inventory control, customer info, sales data

Cons

There is so much in it that I don’t know how to use or what the best way to use it for my business

Pros

It’s easy to use, easy to learn, and the team was easy to work with in customizing the program to fit our special needs. The help desk are very helpful and usually can fix my needs in 15-30 min.

Cons

Some standard accounting software reports aren’t included. Like avg day to pay.

Pros

The features of Accounting Suite are extremely user friendly, and the customer support is by far the best I've ever experienced! Very satisfied with this purchase for our small business!!

Cons

There hasn't been any features that we haven't liked so far.

Pros

I love that I can use the software at my events and it saves me time checking people out at the end of the weekend. Software is user friendly unlike QB.

Cons

Software glitches. Frustrating when things that worked don't anymore until they get it fixed.

Pros

I have worked with other online software and, in most instances, add-on software was required to satisfy many user needs. I found AccountingSuite to be feature rich and, unlike other software in their group, with strong inventory capabilities. An exceptional feature is the ability to easily maintain a "sandbox" for testing and training and I must mention their support is topnotch.

Cons

The only issue I had was with integrating from another software. However, AccountingSuite worked with me until there was a viable solution.

Pros

Highly customizable and excellent friendly and knowledgable support.

Cons

I never had an issue that couldn't be fixed (not a con but had to put something here).

Pros

Software is user friendly with great features. Support is number 1 with me and they rate one of the best I have work with.

Cons

Because it runs in the cloud sometimes a bit slow.

Pros

The AS team was very professional, friendly, and eager to answer all of my questions.

Cons

There is nothing that I could say negative about AS.

Alternatives Considered

NetSuite

Reasons for Switching to CustomBooks

Yes

Pros

Has all the basic features an accounting software should have

Cons

It crashes ALL THE TIME. It doesn't matter what browser you're using, or what feature you're trying to utilize, the page will often become unresponsive, causing major delays in work flow.

Pros

The cost of accounting suite is the biggest pro- it is very inexpensive, especially for a large client who has a lot of different accounts to manage. I love the support team as well! Great to work with and helped our team out a ton.

Cons

I can tell there are a lot of features still being developed. However, support has been great to our team to add things and change them along the way. It seems it is still growing and will be great.

Pros

A pure Cloud App. with a robust Inventory core included with A/P, A/R, P/O, S/O, G/L and Cash Management, etc.

Cons

Still new, and in development with changes rapidly occuring, and support get's affected by this, as well as training, etc.

Pros

Great customer support. They will call you back and take their time to help you with the onboarding process. Opposite to another program that I was using.

Cons

The link to the tax-line does not coincide with the business returns . It seems that the link to the tax line links to a personal 1040, line item. Which makes no sense since the program, I gather, is mostly use for business. I believe they are working on this issue.

Pros

I liked the value for the money spent on this software. The software is not that expensive, but that reflects.

Cons

I did not like the overall quality of this software. I don't think the functionality is very user-friendly.

Pros

Flexible, scale-able, user friendly software that can be tailored towards industry and business needs.

Cons

Experience of bugs and software crashes that required follow up from customer service. The issues were quickly resolved by the team.