User Reviews Overview
About Maqsam
Maqsam is a web-based and AI-enabled contact center solution that helps businesses of all sizes across industries such as healthcare, eCommerce, finance and telecommunications streamline customer support operations and handle...
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- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Maqsam Pros and Cons
My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny
Pros
Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them
Cons
sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Office or via phone call
Great platform to enhance and control the customer service and the employees
Pros
Great KPI's , applications on IOS and android , AI emojis
Cons
No Hotline number , but over all all things are great
Alternatives Considered
UmnicoReasons for Switching to Maqsam
easy , more features and the whole team are well trained on it- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Not good at all.
Not good at all
For me, it has many problems.
Pros
It records calls, and we can listen to them after the call without needing to be an admin.
Cons
*It disconnects frequently during calls, regardless of the internet strength.
*The client cannot call back and be redirected to the person they initially spoke to.
*The sound is delayed.
Top Maqsam Alternatives
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Calling Improvements
good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software
Pros
the useful interface for calling and the useful dashboard
Cons
quality of the ongoing calling for some African countries
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Appreciate your care and support
Awesome system and i already recommended to everyone looking for smooth and non stopping service
Pros
Customer service team and quick response and resolve the issues
Cons
Account manager quick response and support
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Watad.me - Maqsam Review
Pros
Support Team, one of the best support team I've contacted ever.
API Integration, you can do any thing with Maqsam API.
Cons
No thing 🔥
Every part of Maqsam built well.
- Industry: E-Learning
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Maqsam review
We have a team of 6 managers all using Maqsam on a daily basis without any issues, one of the easiest solutions out there.
Pros
Everything you need in one place, the calls, the recordings, a Summary and a transcript and much more.
Cons
a little bit expensive but once you get to use all the features included you understand why.
- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Maqsam Feedback
As a cx specialist I've used various dialers without mentioning names but Maqsam was the best of them all until now even though the other dialers are well known.
Pros
The easy way to use it, the way I can check, review, and see my calls easily and track my calls even download it also the AI part which indicates how the call was going through an emoji
Cons
I can't edit the number on the mobile app, I've to remove the whole number and re-write it from the beginning!
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Maqsam overall experience
Its very good experience with maqsam from last 6 months, its very rare that i have contacted maqsam team for support.
Pros
Very simple interface, easy navigation, very easy to find call recording, missed calls, abandoned calls, and Data reports
Cons
Call Filter option, sometimes i find difficultly to find some calls from agents
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
the quality of the voice
It's the best choice we have until now. However, we hope there is some flexibility in adding lists and contacts.
Pros
It's easy to use and the caller has friendly use view of the panel.
Cons
The quality of the voice is bad when the internet is slow.
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Partner of success
Pros
speed respond , good quality, good technology
