Umnico is a powerful omnichannel communication tool for enhancing customer service and boosting sales. It develops the...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About Maqsam
Maqsam is a web-based and AI-enabled contact center solution that helps businesses of all sizes across industries such as healthcare, eCommerce, finance and telecommunications streamline customer support operations and handle sales tasks.
Maqsam offers a customizable interactive voice response (IVR) system. The tool also provides reporting and analytics capabilities, allowing users to create customized dashboards to track key performance metrics. Maqsam's automatic speech recognition feature converts call recordings into searchable text.
Maqsam pricing
Maqsam does not have a free version but does offer a free trial. Maqsam paid version starts at USD 45.00/month.
Starting Price:
USD 45.00/month
Free Version:
No
Free trial:
Yes
Alternatives to Maqsam
Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel...
inConcert Conversational Bot: Chat & Voicebot. Support your customers through AI on any communication channel...
Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage,...
Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams,...
Designed for businesses of all sizes, WeKall is a cloud-based telephony solution that helps configure call campaigns...
Maqsam Reviews
Feature rating
5 reviews of 11
View all reviews
Jennifer
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 16/10/2024
Maqsam Pros and Cons
My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny
Pros
Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them
Cons
sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile
qais
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 13/08/2024
Office or via phone call
Great platform to enhance and control the customer service and the employees
Pros
Great KPI's , applications on IOS and android , AI emojis
Cons
No Hotline number , but over all all things are great
Alternatives Considered
UmnicoReasons for Switching to Maqsam
easy , more features and the whole team are well trained on it
Karima
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
3
Reviewed on 13/10/2024
Not good at all.
Not good at all
For me, it has many problems.
Pros
It records calls, and we can listen to them after the call without needing to be an admin.
Cons
*It disconnects frequently during calls, regardless of the internet strength.
*The client cannot call back and be redirected to the person they initially spoke to.
*The sound is delayed.
Eslam
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 14/10/2024
Calling Improvements
good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software
Pros
the useful interface for calling and the useful dashboard
Cons
quality of the ongoing calling for some African countries
Ahmed
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 13/08/2024
Appreciate your care and support
Awesome system and i already recommended to everyone looking for smooth and non stopping service
Pros
Customer service team and quick response and resolve the issues
Cons
Account manager quick response and support
