Ideagen EHS Reviews

Pros

The streamlined the claims reporting process, OSHA 300 process and the BBS module.

Cons

Learning Management is difficult to use on the mobile app which creates difficulties in completing training for warehouse, drivers and yard workers.

Pros

After utilizing this software multiple times while on-site today, I wanted to leave a review. Consumers tend to leave reviews when a product dissapoints them & EHS has done nothing but impress me, the more that I utilize it! The dashboard is what's truly sold me on this software! It's updated in real time, so there's no waiting around for a list or an email to provide to our safety team about things that need addressed. Nobody has to run around trying to find someone or get the information relayed second hand.

Cons

I had to figure out how to re-size my photos because I sometimes get an error stating the file is too large. (When uploading to a report)

Pictures of the injury or areas of concern such as a safety concern are important so luckily it was a simple fix to get my phone to take photos that aren't huge.

Pros

We were sold on Process Map because it had all of the features we needed in one place - LMS/Claims/Audits.

Cons

It is terribly confusing. There are so many back end fixes, etc. You need a full time person to be an administrator at your company, a SME. Otherwise, it is beyond frustrating and unusable.

Pros

o User ability – ease of use
o Mobile functionality – except for investigations
o App Builder - Ability to customize apps that relate to our business

Cons

o ProcessMAP moving to a mobile platform but still is a mostly computer-based software with the exception of a few apps and app builder.

o Reporting/Dynamic dashboards can be difficult to use if you have customized fields instead of out of the box solution.

o Our users can not complete investigations on the mobile device – out in the place of incident.

Pros

Ease of use and customer support. The customer support meetings are essential for my company which is ever changing

Cons

Audit module - made great improvements but still not as user friendly as others.

Pros

Real time information capture. Robust tracking and reporting, including the ability to generate customized report through Insight! The task calendar also has a variety of uses and is a great utility.

Cons

Surprised that "rolling up" or aggregating findings, actions across multiple layers of the organization was not an off-the-shelf feature, and custom reporting development was needed to augment the base program.

Alternatives Considered

Certainty Software

Reasons for Switching to Ideagen EHS

Our safety leader had vast prior experience using Process Map Audit Management Software (as well as other modules) at his prior workplaces. His strong recommendation of Process Map preceded a robust team review and we believed Process Map was a better fit, particularly when looking forward and contemplating the additional modules which could be added to the platform. This software supports this "growth".

Pros

The ability to have all information on one system

Cons

Wish the feeds worked better or would be implemented quicker

Alternatives Considered

SyteLine

Reasons for Choosing Ideagen EHS

Easy to put information into the system -- wasn't user friendly to be able to get information out and was difficult working with their customer service and the upgrades were constant

Switched From

Intelex Incident Management Software

Reasons for Switching to Ideagen EHS

Our VP has used it at his last employer and thought it was a good fit for us

Pros

Set up was a breeze, customization is available, the customer service organization is very responsive, we didn’t have to buy the entire package, it’s easy to add new modules as our programs mature.

Cons

Global regulatory specific applications can sometimes be an issue for recordkeeping and reporting. The languages that are available are not always 100% accurate. However, I’ve noticed in ProcessMAP is working on improvements and routinely corrects these concerns with upgrades and notifications from users.

Pros

The dashboards are fantastic. They go beyond just line, bar and pie charts. Easy to change up the dashboard. Has a feel like pivot table charts but look great. Reasonably priced.

Cons

Condescending sales and on boarding team. I couldn't move past the demo. If I was treated that way as a Manager I couldn't risk my employees being exposed to that.

Pros

First of all this manufacturer of programs, has 16 years in the market, being used in more than 100 countries, being available in several languages.
Allow reliability and security in the safekeeping and handling of information.
Allows technical support by the manufacturer.
It allows the integral management of information, both from mobile terminals and PC's

Cons

It is a program in my opinion expensive, you can get a DEMO but by contacting the manufacturer.
The program only handles standards of the OSHA standards.

Pros

It is highly customizable. It is great for producing reports.

Cons

Because there is so many features it takes a lot of training to be able to learn how to do everything.

Pros

The software is set up on a module styled basis. This makes the system easier to access the correct locations for different types of users. The permission settings allow the administrator to turn on or off elements easily and quickly. After some initial training the system is easy to navigate, and user friendly for basic users (ie..line level leadership, managers). Having a platform which allows for customization of dashboards is also a plus in terms of communications and transparency. It has decreased our duplicate and redundant reports dramatically throughout the past couple of years.

Cons

As with any system, there are drawbacks to what can be performed. Some of the users would like to see additional information broken out by more site specific information. This is something which would require a lot of effort to change and there is would not be enough business justification to do so. Additional feedback heard is that the system can get confusing and cumbersome for persons not utilizing it often. The user will forget where the location or process would be for data entry or reporting. This is off set with the interactive help feature but that sometimes is also left behind.

Pros

ProcessMAP is an excellent tool to organize your daily and annual activities and goals, accomplishments throughout the year are easily communicated up for reviews. The tool is also extremely helpful in tracking incidents and training for regulators. When we are audited, this tool helps us easily cruise through an audit while impressing auditors without having to run to a filing cabinet.

Cons

Insight is difficult. Sometimes, customer service can take too long.

Pros

System Capabilities, App Customization, Developmental Training, User Friendly and Customer Care.

We feel the love from our appointed Customer Relationship Manager Cytoshya Lamey . We have determined scheduled "HANDS ON" meetings to work on system improvements. This lady is highly professional, very knowledgeable and funny. Thank you Toshya for everything you do for us!

Cons

It would be a dream come true if this software would integrate with our ERP.
Corrective Action Escalation to Management please.

Pros

Easy to use and implement. Customization features are available for increased utilization.

Cons

Some of the Audit Module components are unnecessary or repetitive. You have to pre-determine your response fields and free text is unavailable.

Pros

I like the ability for the app features on it unfortunately since we only grant limited use of phones on the floor, it makes this feature limited.

Cons

The Document Control is not as intuitive as I would like. I get complaints from users who try to select a document to open but get the edit field because the icon to open the document is on the right. It would be nice if the icon to open the document could be the first thing they see after the title.

Pros

The software has a very clean user friendly feel. Developing training and subsequently bringing on all of our users was a fairly straightforward process because the tool is very intuitive. I also love the ease of customization. My support team at ProcessMap does a great job of thinking outside of the box to develop new and better ways for our business processes to become more efficient.

Cons

If the integration or customizations require code development then the lead time and time to project completion can be too long.

Pros

The best part of the audit module software is the interrelationship with the other modules in this platform.
In addition the ability to customize the audit questions to our companies processes was easy to do.

Cons

An improvement for the software would be simplifying the access to the users. This is a bit cumbersome.

Pros

The different modules can be purchased separately allowing 'build to suit' needs and budgets. It consolidates all EHS related information - safety and environmental incidents, sustainability metrics, industrial hygiene, auditing, compliance calendars, and task management - in one place! Powerful reporting tools available.

Cons

Sometimes had that "I wish I knew that earlier" feeling after implementation. Challenging to customize fields and have that carry through all areas of the system. Cognos tool requires a lot of training

Pros

System easy to use from a user and admin point of view. If any issue arises, CSM is knowledgeable and can help correct most issues on the spot.

Cons

There are a few quirks with the system that could be improved. Past audits questionnaires are impacted once their protocol is altered for future audits. Additionally, there have been some delays and difficulties with HRMS integration, not so much the fault of the system but with the process as a whole. Overall happy with the system aside from the aforementioned items

Pros

The Incident Management System is set up well to get to the root of problems and assign action items to prevent the problems in the future and track the action items to completion.

Cons

The system can sometime not be flexible enough for our needs (more incident categories)

Pros

Ability to create a new template for capturing compliance measures.

Cons

Limitations on features for notifying users for compliance completion.