Certainty Software Reviews

Pros

They provide great Customer Support Services

Cons

It’s a small company with limited resources

Pros

mobile app is intuitive and easy to use.

Cons

uploading video requires extra steps
ability to edit questions without deleting answers

Pros

Easy to use.

Pros

Easy to use, reliable, template library, very intuitive for creating new templates.Fantastic customer support.

Cons

I would like the software to have more flexibility creating reports.

Alternatives Considered

Reasons for Switching to Certainty Software

Pros

The checklist builder is highly customizable and allows us to use relatively complex logic to help manage our complex audit process. We moved from a paper-based process to Certainty Software and have drastically cut down the time it takes to edit and finalize our audit documents and get them to our management teams. The OData feed that is offered has allowed us to do our own custom reporting which has been helpful to spot issues that would otherwise not be visible.

Cons

We have run into some bugs along the way, but I believe that is due in part to the fact that we are likely using the software in a different capacity than most other organizations. The Certainty Support team is highly quick and responsive though, we've been very happy to work with them. Some of the features such as scheduling, and workflows can be a bit tricky to learn and/or don't quite meet our needs so we haven't taken advantage of them as much as we'd like to. Certainty does provide a few tutorial guides and some videos on their YouTube channel but still, sometimes these features do not produce the expected result.

Alternatives Considered

Pros

Certainty Software Pro offers comprehensive audit management, ensuring compliance and risk mitigation with user-friendly tools.

Cons

Certainty Software Pro may have a steep learning curve and limited customization for specific business needs.

Pros

The workflows and tracking of action items has helped my department immensely.

Cons

I would like to see more user customization in the reports.

Alternatives Considered

Reasons for Switching to Certainty Software

Pros

The user interface is easy to use and navigate, it's very user friendly and takes very little training for our users to understand. The checklist building tool is highly flexible and allows us to create all the forms we need while keeping them as simple as possible by using the conditional features available in the tool.

Cons

The reporting options are a bit hard coded and inflexible at times.

Pros

I like the certainty software because of the below feature 1. Real time data entry and there is no manipulation of data.2. Different type of Data analysis,3. Like Business intelligence reports will be very useful transferring all the data in to the graphical4. Capturing the image, 5. Retrieve the data in case of the complaints with evidence of the picture and share to customer.

Cons

Can be improved. 1. Requires some training to develop the program for the check list 2. Can this will be monitoring plan vs Actual

Pros

We started using this software to take our audit process from a paper spreadsheet to a digital platform. We were able to completely customize a checklist to meet our unique needs. Once we set up our checklist, it was fairly easy to navigate through it for our use of it.The mobile app and ability to save as you go, is crucial. We have an long, extensive checklist with many mandatory questions built in, so the ability to save, even if some questions haven't been completed yet, was a fantastic update to the software. I also like the ease of adding measurable actions to any questions as well as pictures.Customer Support has been top notch. We found some bugs and quirks along the way, but the Customer Support team was generally quickly responded and we often saw fixes for those issues in updates. Updates tend to happen every 4-6 weeks, so they are also improving their software. If we ran into a larger issue, the team was fast to pull together a quick meeting to discuss it virtually.The Certainty Dashboard has some standards reports it can graph, which can provide quick snapshots of certain data. They also have a generic Power BI page that gives more in-depth information about the audit data.

Cons

As I think we use the product a bit differently than others, it was a bit of a learning curve to tailor the tool to meet our needs, but was able to figure it out over time and adapt it. While Certainty has reporting ability including custom reports available, we discovered we needed to make our own Action report to meet our needs. While they do have Power BI and dashboard available, they are presented off pre-set information so that can be limiting depending on what data points you are looking at.

Pros

It is very easy to handle. It has the facility of being able to export reports to Excel and, in the same way, interact with the Tableau platform.

Cons

What did you like most about Certainty Software?Unfortunately, it does not allow you to make a live connection with Tableau, since you must have a file or repository of information to be able to interact with Tableau.

Pros

The software is easy to use and very customizable, and the support team is top-notch and responsive. You can count on the software to be user-friendly and to accurately track trends and provide guidance according to your needs.

Cons

Audits will time out if not submitted promptly, which is sometimes problematic if you are in the field and completing multiple audits with the intent to add additional information from further data mining once you return to the office. I have also had a few issues with the audits not syncing and being lost if my internet connection is unstable, which is more of a user-issue than a software issue.

Pros

I appreciate that there is an app I can access from my phone. It is also easy to use and takes minimal time.

Cons

The inability to email my results to myself.

Pros

being able to do all the monthly health and safety report in one program instead of having to print off a bunch of sheets of paper for the two inspections that we have to do

Cons

- I do not like how difficult it can be to get access to the program and get it working for the reports

Pros

The ability to customize so many feature within certainty has allowed us to digitize many outdated programs and every time someone uses it for the first time, "Wow, thats easy".

Cons

I would like to see the checklist workflow have the ability to assign to user groups as we dont always know which person is going to follow up.

Pros

Certainty is a cool and user-friendly software with great support.

Cons

Certainty is not a fancy software, but it get's the job done.

Pros

The customisation allows us to change at the same speed as our auditing requirements

Cons

The updates did not happen automatically without us manually selecting the update option after a non connection state. We were advised this was issue after seeking support.

Pros

ease of use and browse through. Thorough and precise

Cons

none, it's easy to use. No complaints or bad comments

Pros

Ease of use and network of customer support

Cons

Some issues getting crew signed up, but support really came through above and beyond.

Pros

Certainty software is a friendly app which suits various application. It is easy to use and to be customized according to user needs.

Cons

I myself not experienced in the app because it’s the first use for me.

Pros

Handy and easy to use. The enforcement part is still a weakness we need to improve

Cons

No room for adding details for prevention

Pros

We've been using certainty to report safety incidents on shopfloor, I may say that its very easy to access and use

Cons

So far for the 3 months of using the tool, I did not experience any issue

Pros

When we started with Certainty, they were a start up company that allowed us to work with them and modify to fit my needs. Overtime I have developed a very good relation with the company and the value we get out of the product vs. the cost is an exceptional.

Cons

The product has many features we don't use. It provides feedback tools we would use if we used this to manage our system.

Saving custom reports is not always functional. There are times when trying to save a custom report for a specific time range the report will not save. Some times it takes several attempts to save a report.

Scanned reports are sometimes an issue. The que will jam up and unless you are aware that you are awaiting for checklist to be entered into the database you can lose some data.

Pros

The data analytics were outstanding for our organization. The ease of entry for data, the versatility of reporting and the ability to update were great functions for an organization our size.

Cons

There have been times where we exceeded the hardware storage.

Pros

It’s ease of use and value for money. Once you learn how to set it up which is easy I can’t think of anything it won’t do for our business.

Cons

There is nothing that I can think of that is a negative.