User Reviews Overview
About Remote eye
Remote eye is a remote assistance solution that leverages artificial intelligence capabilities to provide businesses with video collaboration functionality via a web portal. It caters to equipment manufacturers, automotive...
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- Industry: Entertainment
- Company size: 501–1,000 Employees
- Used Monthly for Free Trial
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Review Source
AI Software solution to deploy action
Pros
The feature which i like about Remote eye is that it is easy to set up and take in action immediately with having great connectivity so that it increase the work efficiency with minimal error.
Cons
Remote eye is a good software i did not find any cons. yet for this one, its a great investment by anyone in their business
- Industry: Accounting
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Remote eye
Remote eye is powerful assistance tool that level live videos and setups.
Pros
Effective guidance through videos.
Reduces cost by enabling remote support.
Cons
It more likely best to the users thus no negative issues.
Response from Wideum
Thank you for the review and for using our software solution
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Augmented Reality in ACTION
Compared to the market competition, clearly the most user-friendly environment and quality of connection. Work needs to be done on working with data and its subsequent sorting and use for company management.
Pros
Integration is not yet easy. Users themselves have to accept the desire to share their work time with another person, which is a new habit for many of them. Once this is sorted out, the immediate benefit in increased work efficiency, reduced errors and insight into progress is a great benefit to the owners and the workers themselves.
Cons
Low awareness of the possibility of use. Interest is certainly not automatic, active acquisition is required and this costs a significant financial investment.
Top Remote eye Alternatives
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Industrial Software Solutions
Our clients use Remote Eye to enable collaboration between site engineers and remote experts.
Pros
Ability to remotely guide the Vuzix M400 smart glass wearer by pausing the video and doing annotations on the image is very useful. Being able to invite guest by sharing a url link is also very good feature.
Cons
It will help if the app provides deeper zoom in.
- Industry: Computer Hardware
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Easy to setup, easy to deploy and easy to use.
Pros
The software is easy to setup, deploy and use, which helps for a wide adoption. The UI is straightforward.
Cons
There is always the need for both an expert and user account.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
An African view of Remote Eye
Simple to use, easy to get going and learn and great ability to work in low bandwidth environments. It simple works!
Pros
A key stand out points of this software is the ease of use and the point that it just works!
Cons
No point that is specifically a weak point, some more could be done on analytics and reporting like key statistics on the last 30 days for example.
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Very good remote support software
We use Wideum's solutions for two years now, for remote assistance to our customers. When our field support teams have a problem or need immediate assistance, they call our expert and solve the issue quickly. It avoids a lot of unnecessary travel and reduces the downtime of our equipment.
Pros
The most impressive feature of Remote eye is how easy it is to connect with a remote expert. We just connect the app to the network and send the expert a code. We use the live drawing feature and the red dot a lot.
Cons
The most complicated thing is always to locate the smart glasses and not to forget to have them fully charged.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great
Pros
Very easy to use, it helps a lot to improve problem solving times and decreases costs
Cons
The price could be more flexible and lower
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Remote Eyes you surprised me
In general, remote eyes is a powerful software that allows us to optimize time and resources for customer service.
Pros
easy to install and useease of integrating the team into the call
Cons
Sometimes the software crashNo training for new users
- Industry: Information Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Better wit smart glasses, but smartphones is great too
Very good experience so far. We are saving lots of downtime and travel costa
Pros
The user experience is amazing. Easy to set up and launch immediately. Great connectivity which didn’t crash
Cons
There should be a standard SaaS for these applications that runs free, and then charge you for add ons.
- Industry: Maritime
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Remote support
perfect, great team and support
Pros
the ability to invite remote experts to remote sites
Cons
It is somewhat difficult to invite someone that does not have the app installed
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Remote eye review
This software expands the possibilities of digitizing production and service for our customers.
Pros
Ease of use for field service technicians.
Cons
The existing functions are sufficient for the work of our technicians and customers.
- Industry: Wireless
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
De las mejores aplicaciones de Realidad asistida en relación calidad/precio
Pros
Interfaz intuitiva, estabilidad de las conexiones y facilidad de emparejamiento de dispositivos.
Cons
Echo de menos la generación de informes con más métricas.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Un excelente software para gestión remota y AR
Pros
Producto muy fácil de instalar y de utilizar, permite acceso remoto de manera instantánea
Cons
Nada, no me parece que hay contras en el producto
