LeadSquared Reviews

Pros

Automations can be made in LS even by the end user. The automation flows can handle lead management and are triggered by an incoming API hit or can also be built at lead attribute change.

Cons

If I am looking to made a customized report or dashboard in LS which requires Lapp, then there is dependency on Support team which works on chargeable basis.

Alternatives Considered

Reasons for Choosing LeadSquared

Switched From

Reasons for Switching to LeadSquared

Pros

Very effective lead and activity management. A variety of features like forms/automations/processes facilitate lead tracking and boost sales.

Cons

Telephony integrations are buggy and face a lot of issues. There is no option to add more than 75 custom fields in the system. Customer support at times might not be the best.

Pros

Easy to work to filter the data, to connect

Cons

Call quality was not good, we will not receive verified leads more

Pros

The most liked thing is that councellor should have to dispose properly. Without proper disposal of lead counselor won't be able to move forward.

Cons

Lead disposition was time taking process.

Alternatives Considered

Reasons for Choosing LeadSquared

Switched From

Reasons for Switching to LeadSquared

Pros

leadsquared was best because of very easy user interface comparatively other CRM's

Cons

sometimes few things are automatically deleted and there are lagging somtimes

Pros

It was nice to see what emails had been opened and read. The system overall was hard to navigate.

Cons

Too many issues and broken promises during the sales process. I was told that their system would work with our SMS provider. Turned out that it didnt. Was told many times that things were in development but never made the date that they were supposed to be finished. The start up period took 3 months yes 3 months for them to get the system up and running. Once it was "ready" we quickly found out that it didn't work. Asking for help was hard to get things corrected. It was a waste of time as we never got it working correct. The system would send out appointment reminders with the wrong time and that happened more than once even after i told them about the problem.

Alternatives Considered

Reasons for Switching to LeadSquared

Pros

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Cons

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Pros

User Friendly, Customization and flexibility, security and compliance, lead engagement, lead monitoring, customer support, analytics and reporting

Cons

cost and it is complex for a small team, features do overlaps here

Pros

I love that the system is completely (for the most part) customizable to our needs, from the reporting to where buttons are placed and what different user levels can and cannot see. Our partnership began in November 2023. We have built a beautiful system to meet our Admissions Teams' needs. The Marvin view is awesome! Our representatives are excited to start using it!

Cons

There are only 4 levels of users (Admin, Sales Manager, Marketing, and Rep User). We have a 5-layer structured team, so one additional level would have been ideal. However, we figured out a workaround :)

Pros

the beginning of using this software was a little difficult for me but in the long run I found it easier to follow my daily reports

Cons

the installation process took longer than expected and also lacked self-customization options

Pros

i like LSQ lead & task management and and lead tracking

Cons

nothing to dislike & about leadsquared

Pros

LSQ product has many features that we do use for lead management. The ease of doing few things like automation,dynamic form creation etc ensures quick execution.

Cons

The UI and ease of use is not very effective.

Pros

LeadSquared has proven to be a powerful asset for our business, streamlining lead management and marketing automation processes. The platform is easy to use and integrates well with other tools we utilize. Its customization capabilities have helped us tailor the experience to meet our clients' specific needs. Overall, LeadSquared has greatly improved the efficiency of our team and has been a valuable addition to our workflow.

Cons

As of yet, I have not identified any downsides or negative aspects of this tool.

Pros

I can track my all sales and follow up both. Process is very easy of leads . This tool is very easy to install with website. This tool comes with many features.

Cons

I like this tool. But sometimes it has some limitations.

Pros

It's inexpensive with all the functionalities for lead management and nurturing.

Cons

The turn around time from customer success team is bad.

Alternatives Considered

Pros

The best feature of Leadsquared is the control that the user has on customisation. Can create multiple forms, landing pages, lists all on their own which allows for short turn around times and better view of the data.

Cons

Challenges with integration with other platforms

Pros

In my opinion Leadsquared is the best CRM tool. Leads are captured and distributed to the agents for calling. The sales dashboard is easy to create and excellent to pull reports. It is a cutting-adge tool that supports every type of technology integration.

Cons

Leads are sometime not captured in real-time. This CRM cannot be integrated without the help of a Customer Success Manager.

Pros

Lead Management,Filters for everything,Easy to store data,Easy to access,Best CRM for efficient and smooth business functionality

Cons

No cons to be honest, provides solution for every minute details required

Pros

Absolutely love the lead management
Very easy to track the progress of every lead in the system to effectively and efficiently manage leads

Cons

Is a little expensive
User interface is a little complicated for a starter

Pros

I like everything about LeadSquared but mostly I like their simple CRM interface. I like the way we are able to create different camping for different members and shoot an email at one go. like their dashboard and report feature the most, they are very accurate and informative.

Cons

There is one thing that I want to say about it that I dislike about it and that is their price is a little bit expensive compared to others, but I can say that it is worth to spend on it.

Pros

OVERALL SOFTWARE IS QUIET GOOD.
Support team is EXCELLENT [SENSITIVE CONTENT]

Cons

Marketing teams support is very very poor to retain old customer, needs to be improved.

Pros

It needs minimal training and setup to start. The built in reports, E-Mail and Landingpage templates are state of the art.
With the engagement score, you focus on the real engaged leads.
If you need help, the support acts fast. Usually you should just look on price, but with Leadsquare you get a lot marketing automation for the price you pay.

Cons

When it comes to track incoming traffic on your landing pages by different sources, it is possible but could be solved more straight forward.
CRM is fine for small business with small organisations. For bigger sales organisations, there are some points to improve productivity.

Pros

LeadSquared helps in the time management, easy to use , also helps in great follow up.

Cons

Sometimes there is a downtime which can hamper our work but for a short period of time

Pros

pricing is very affordable and all features you might want from a marketing software are there. Some small things are missing but the team is slowly improving.

Cons

Customer service is a little slow and some operations have to be done manually, especially in the landing page section.

Pros

Lead management made my work easy. I could do the follow-ups effectively

Cons

Mobile CRM sometimes gets hang. So takes time to update the notes